Devices not connecting to closest eero

Dkth06 I want to formally welcome you to the club.  It seems like eero Dev has no intention of fixing or giving us any method of working around this failure if a mesh network

Propho There is no "fix".  The client devices choose what AP they access, not the AP.

txgunlover here we go again..

Fixeero1 It is likely that you have too many eeros for that amount of square footage which is probably making the issue worse. Try removing some of your eeros. Less is actually more. It may or may not solve your problem completely but it may help some. This has been my own experience. 

Jag100 Thank you for the suggestion.  I did not purchase all 10 eeros at once.  I added them when I found that I had insufficient coverage on one floor or one area of the house. I purchased the number of eeros I needed to optimize the space. As I mentioned it’s a 5500 square-foot house on three levels.  I didn’t want to waste money on coverage I didn’t need so I went through a process of adding strategically and removing any of them now reduces coverage in at least a quarter of the house on a specific level. And I do not follow your logic why the system would connect me to an eero 25 yards away instead of 5 feet. That’s the issue, not how many I have.  

Fixeero1 I understand. I have a 4300 sq. Ft. Home and pared back to 5 errors to cover that area. I still have problems on occasion just as you describe but not as frequent as when I had 7-8 errors. 

Fixeero1   Eero will say that the problem has more to do with the device not connecting to the closest eero than an issue with eero itself. I have reset my network settings on my iPhone X which seems to have helped quite a bit. Still, there are times when my iPhone doesn’t want to switch to the closest eero even when I turn on and off Wi-Fi. If you can demonstrate the problem consistently, after a network reset on your iPhone, I would also open up a ticket with Apple support. It’s disappointing that Eero and Apple haven’t been able to address this one.  If more Apple customers open up support tickets perhaps it will nudge things forward. 

Jag100 Thanks. Read my OP again. I already reset network settings and much more.  I’m going to let eero support speak for themselves, rather than speculating what they are going to say. Obviously from this entire thread this is a big issue that is distressing many users of a very very expensive product.  And it’s not just my iPhone (another very expensive product) it is also my surveillance cameras (yet another very expensive product)  and houseguests, some of whom have a very expensive Samsung phones encounter the same issue so, yeah, I’m going to let eero handle this one. All signs point to eero on this.

Fixeero1  I wish you luck. I’ve spent hours with Eero on similar issues and they have escalated my case but I’ve never heard back from them. I hope you have better success.  Many of us are experiencing similar issues and have also complained to eero! 

nustanzen thanks. I will give that a try. It's a bit wonky if you are walking around the house but it's better than anything offered so far, as long as it works.

nustanzen nustanzen 

Then why buy a mesh network.  The whole point of this is to not have to do this.

To me this just proves the issue that the device should have switched on its own.

nustanzen yes, same would happen if you restart the eero network or even probably turn off and turn on your WiFi on your phone.. your steps should not have to be taken to connect to the nearest eero.. thus the purpose of this thread

nustanzen I am finding that after restarting network several times, after time, my phone is reconnecting automatically to the strongest signal.  It seems to only reconnect if the bandwidth is super slow with what I've connected to.  I agree that a mesh network should automatically change.  I was just offering something that I had found that worked.

nustanzen Clients determine what AP they connect to, not an access point.  

txgunlover 

Agree, but Eero can influence this by:

• Providing an optimized list of APs to roam to, aka Neighbor Reports (802.11k)
• Providing information about the traffic load on other APs (802.11v)
• Speeding up the roaming process by providing fast authentication (802.11r)

One of the original responses indicated Eero was working on 802.11r, but nothing since.  This may not help if the device IP doesn't support these protocols, but it seems that there is something going on when devices more often than not, don't select the nearest Eero device or switch timely.  Especially if rebooting or toggling the device's airplane mode results in an improved connection.

Given we are talking about common/modern devices, I expect Eero testing to have validated this switching in their labs to ensure Eero mesh network roaming works effectively across a range of devices and implementation configurations.

I chose Eero due to it's simplicity vs having the ability to fully configure it.  Apple has gotten me accustom to having a positive user experience through simplicity vs complexity.  I may have expected to much from Eero.

txgunlover even if that were the case.. Eero is not allowing for more advanced end-users to split the bands or turn off one band if desired, adjust antenna power, etc.  If we had the ability to do either of those guess what, this thread would be closed..

GIVE THE COMMUNITY THE ABILITY TO CONFIGURE, WE'RE NOT MORONS.  Open source it if your devs lack the ability to add simple functions.

Propho send eero a GPL request, you’ll get the source. 

David C. Is there a process to upload a new OS to the Eero?  Or is that source just something to stare at?

Propho that is an exercise currently left to the reader.

bitzerjdb per txgunlover.. everything connecting to ur Eeros are broken.. it could never be the fault of eero...

All hail Eero for it is the law when it comes to wifi.  Anything not working is the fault of the client connecting to it.

eyalme 

Welcome to the world of eero.  Same experience......  Have a beacon in the guest bedroom and my Phone would connect to another AP.  Makes no sense at all.

bitzerjdb you beat me to it..

Eyalme, if it makes you feel better my tv is 2 feet away from the Eero, it connects to the Eero on a different floor 75% of the time..

Propho I know, I’m having the same issue as well..

Jeremynichreese Only the client can make this determination.  You need to ask your device manufacturer to fix this.

txgunlover  So when we use alternative systems, and bounce successfully between access points, the Client needs to be fixed because this behavior doesn't work with the Eero system?   Could it be that possibly Eero got something wrong??  

It doesn't work on my Dell Laptop, My Lenovo Laptop, My Android phone, and my Iphone, oh and on the Roku.  They all need to fix their systems??  This is an Eero issue plain and simple.

txgunlover I use an iPhone as do almost half of smartphone users. It should be Eero’s goal to make a product that is compatible (seemless) with the most popular devices, not the other way around. Simply unrealistic. 

  ‘s comments read like they might be a headstrong developer at Eeros that thinks they are “right” and Apple, Dell, Samsung, etc are all “wrong” and should change their widely used products to accommodate Eero. Of course, Eero Support could never be as blatantly ridiculous as to say these things directly to their customers. . .that’d be almost like making a product that is supposed to work seamlessly and then blaming others when it does not *eyeroll.* Try adapting instead of denying.  

Jeremynichreese was supposed to say tx gun lover’s comments. 

austegard Apple devices?

txgunlover mix of apple, amazon, nest, chrome os

is this a known bug with the app ? 

robertsd welcome to the "club".  i'm up to 5 eero pro, 1 beacon, and 3 years since i posted, still a clown show of connected devices to location on the house.  

Dmbtay should I even bother emailing support?

robertsd forgot to mention I also restarted the laptop completely also. No dice 

robertsd nope, won't matter.  my workstation (all in one surface studio 2) connects downstairs despite 2 eeros upstairs including one in the freaking office 3 feet from computer 

nwekwerth exactly the same thing happening to me which is so frustrating. I was streaming music, suddenly it went out, then I found the device is connected to a weaker beacon. I am tired of unplugging and replugging these hot beacons. I am not using them any more and will sell all on eBay. 

Cluckey84 You need to contact Microsoft, as the device itself chooses what AP it connects to, not the AP.

txgunlover HI. I don't have much knowledge about networks and I would like to understand things better. I really thought that mesh networks were different from a regular network that uses a repeater. On these regular networks the device sometimes change to the repeater, sometimes don't. Like you said, the device is the one that makes the "decision" here. But I thought that mesh networks were different. That there was no such thing. I understood that Mesh networks generated one single "blanket" powered by all beacons. And all your device should do is connect to this network as a hole, not to specific points. I'm really ignorant on this matter. So... I have two questions:

1. What is the real advantages of mesh networks over a regular network using a repeater? Both depend on the device making the best decision.

2. I've spent sometime using the Google Mesh solution with 3 beacons and never had this issue. My friends too. Does Google use a different technology? 

Thanks in advance. And sorry for my short knowledge. 

txgunlover we need to contact all manufacturers of WiFi enabled products because Eero is the only company that follows the standards correctly 😆

Cluckey84 We clearly have enough here for a class action law suit. When the judge awards us our $400 back, plus pain and suffering for us and our families, they can order Eero to remove its false claims. 

Jack Fate sign me up! Currently My laptop is getting booted from the network every 5 min. Eero is shit