Feature Request: support more than one non-guest SSID
With more IoT devices in the home, security is becoming a huge concern with the attacks that are possible.
I'd like to see eero support more than one non guest SSID so I can isolate my IOT devices away from other sensitive devices like laptops and servers.
I could use the guest SSID that's currently available but I want to not have guest devices be able to interact with those devices
One way is to just add another SSID option, in addition to the one that's possible already. However I'd love to see eero adopt Google wifi's approach which seems to be really unique.
Google allows a second SSID (call is SSID2), but all devices on it can be access from SSID1 (but not the other way around). This is crucial to not break scenarios where these IoT devices need you to have access to them but don't want to have hassle of switching wifi networks.
102 replies
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Maybe 2 years ago this wasn't a big deal... but this is clearly something the competition has over Eero, and should definitely be prioritized. Had I known how "connected" my home would be when I purchased my Eero, I would have gone with another product.
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My Big Ass Fans/Haiku Home fans (which you advertise on your site! https://blog.eero.com/good-wifi-eero-smart-fan-haiku-whats-not-like/) don't work properly on eero's guest network. The app can't see the fans.
Please allow an IoT SSID where the devices can see each other and can be discovered by Bonjour, and can be seen from the main network.
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I wholeheartedly support this enhancement request! Purely from a cybersecurity best practices perspective, running your connected IoT devices on a non-guest separate SSID (without setting up an additional set of eeros) would be ideal.
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When will this feature be supported? This is a basic feature that all other mesh networks have and offer.
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I would love this feature as well. I'm setting up my new eero system right now. And was investigating to see if I could set up a second SSID for my iot devices. Which it's looking like is not possible. Very disappointing.
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Note that there a valid use cases for this beyond isolating smart home devices (thanks for supporting HomeKit's solution to that problem, by the way!). For those of us working from home (which is now certainly many of us), the National Cyber Security Alliance has the following recommendation:
"Separate your network so your company devices are on their own WiFi network, and your personal devices are on their own."source: https://staysafeonline.org/press-release/ncsa-encourages-coronavirus-vigilance/
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Work devices are on VPN. So I think that's not a problem.
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This is a feature I continue to wish for. With as many smart home devices as I have, it would be extremely useful and important to be able to isolate these less secure devices to their own network segment. It would provide another layer of security for breeches into more important and personal devices like desktops, laptops and phones, etc.
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This is a showstopper for anyone with a modicum of security sense. Note you should allow the ability for devices on the one SSID to be firewalled from the other thus allowing access to Appletv/chrome cast/ Xbox/ etc access iff initiated from secure network/SSID. This is crazy that I don’t support suck a fundamental feature. #regret
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I have installed Eeros in my home and the homes of multiple relatives. This feature is really needed. We rent part of our house to a long term tenant and want to create a separate subnet for the tenant instead of paying for a second cable connection. The guest network isn't a solution if the renters are long term and need to connect within the same network, like from a laptop to a printer.
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With home automation becoming as popular as it is, this capability is really needed.
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Need to be able to name 2.4 or 5G SSIDs as desired without a call to customer service.
Need to enable/disable 2.4 or 5G radios without a call to customer service.Why? Many people have different reasons. In short, the more automatic something is, the less control we have. :-(
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I am a Home Automation Pro installer. I’ve installed Eero at several clients’ with great results - until discovering cojtrolling the 2.4 & 5G radios CAN be done - but only by calling tech support. If you can control it, why wouldn’t you let the user app control it? That’s downright stupid. I can’t get in touch with a tech on evenings or weekends, when I do most of my work for residential clients.
We NEED to be able to;Name 2.4 or 5G SSIDs as desired without a call to customer service.
Enable/disable 2.4 or 5G radios without a call to customer service.Why? Many people have different reasons. In short, the more automatic something is, the less control we have. :-(
It would be sweet to listen to (and respond) to your customer requests!
As a result, in more than one case, I have to remove the Eeros and replace with a more robust system. This is expensive for the customer, and expensive (and embarrassing) for me, as I cannot resell the Eeros lacking such a major missing feature.
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+1 for the IoT on a separate SID/network. Right now I run multiple routers, but was thinking about upgrading to an eero. This missing feature will delay the idea.
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VERY bad missing feature. Another fail is not being able to manage 2.4 & 5G radios. You have to call their customer no-support department so they can do it for you. Try that on an evening or weekend!
I’ve switched to Uniquiti. Pricey but WELL worth it. That’s what I install for customers. Truly manageable and scalable! -
Jeff C. cMoo92
Could we have a status update on this topic? It's been "Under consideration" for 3 years now.
I keep seeing other similar requests come up, like this one:
https://community.eero.com/t/y7g40n/allow-airplay-apple-tv-chromecast-control-on-guest-networks
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TL:DR so apologizes in advance if this was stated already. True story:
I used to sell Palo Alto firewalls and had one in my home i got for free. We had very young kids so we got a couple of Hickvision 1440p cameras and put them on the network. My PANW revealed that these cameras were sending out an SSL connection to an IP address in CHINA! As such, I got in the habit of turning them off when in use, but they HAD to be on the home network itself as the viewer was on an ipad in the master bedroom. Add the whole Ring hacks and the common knowledge that DDOS attacks are often from poor/no security iot devices, and there is real merit for a second SSID that is separate from your home. I would include home automation on this too (actually, an argument for a 3rd ssid separate from the IOT), as you really dont want any former employees/dog sitters./etc) to know your password and changing it on iot devices en masse is a fierce pita. This is a critical need, and it seems you could even have a way for you to know when it is sending traffic to china and warn us in the apps. This could be a great selling point.
NOTE that there should also be an ability to "leak" from a device on one SSID to another else in order to control an iot or airplay to it would require moving to the iot ssid. Being able to allow a specific IP on one SSID leak to the other would be cool. That said, let's just start with a second hermetic ssid, on which clients CAN talk to each other so device sharing and control can happen but not on the same network that has your Quicken PC.
I am guessing the resistance is because you would need to have VLANs on the device if wired in order to segregate which could cause support headaches (refer to youtube and put a training there), but it is very important, PLEASE give us SOMETHING or I am predicting wifi 6 upgrades will go to another vendor.
Thank you
/offsoapbox/
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Why is this feature not available on eero devices? I am considering ditching eero as a result.
Content aside
- Status Under Consideration
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