If I have business meeting or calls it can be frustrating to have the eeros update themselves and me lose access to the internet. I would like to be able to set a time that works for me during which they can update themselves to avoid this automatic updating interrupting my business needs or my wifi experience.
With the newest app update, v6.29, you are now able to schedule your desired update timeframe, which can be done in the Software Version section of the Settings tab!
This is extremely important, there should be options to 1)automatically update firmware 2)manual update, there is a lot of reliance on available wifi so in the middle of things, if eero decides to update firmware, it will be disastrous, please provide this feature ASAP
Hi dsims —
Thanks for reaching out and for your feedback.
Updates should only happen late in the middle of the night (after 1 am) to not disrupt the time when most users typically use their networks.
We also provide a way to update your network manually, however, it will also update automatically if you don't push the manual update before the slow rollout reaches your network. For more, please see this article.
If your update happened at an earlier time, please contact support so we can take a look. Feel free to give us a call at 1-877-659-2347 or email us at firstname.lastname@example.org .
RETURNING my new Eero system becuase it does NOT allow auto updates to be disabled. Updates take WiFi networks offline unexpectedly 😤 (smh). For doing business at home or a small office, or for performing online work tasks at home, having a network reboot ANYTIME on its own is an absolute showstopper, and Eero should be taken to task for having “tone deafness” on this issue.
I have no idea why they thought automatically restarting your router or beacons, even if it is late at night, is a sensible thing to do. Their “mitigation” for this is that they do it only late at night. Yet, there are several important network-based services that people engage in late at night that require their networks to be operational. For example:
* Server/Desktop/Laptop backups
* VPN network connections back to the office
* Conference calls with customers/employees in different countries (time zones)
* Secuity monitoring of home or office
* Watching a movie (who wants their movie stream paused while they wait for a darn unplanned router reboot)
And there are many others. These services are NOT guaranteed to auto connect back to a downed network once it comes back online, and the Eero customer is left to reconnect manually!!!
I’m dumping this system and I’ve ordered a Linksys Velop system. Research on this shows that they have a simple switch inside their App called “Auto Updates - ON or OFF”
Real MISSED OPPORTUNITY Eero 👎🏽👎🏽
This is beyond annoying. Such a great product but can’t manually control the updates? I have security cameras and house control and every time it updates i lose access and control of my whole house. Not to mention I lose recording on cameras which is a safety concern for that brief moment . I wake up at night when my network goes down only to find out that hey, eero is just updating . This needs to be fixed....
Drew no offense taken. Slight frustration because this seems like an easy thing to provide better options and the thread is 1 year old. I wrote to support about this issue more than 2 years ago. So I don't expect to see it resolved any day soon.
I will try to put a watch on the release notes page and see if that can help but I really wish your web team could just put a subscribe on the page. Please pass that along if possible.
@Drew I have an important update to this issue.
I wrote a curl based script which scrapes the https://support.eero.com/hc/en-us/articles/209636523 webpage and notifies me when there is an update. It runs in my Home Assistant instance checking the version every 5 min and notifying me when the update happens.
Last night at around 9pmHST (3am EST) I started having issues with home automation devices on my network going offline. Since I didn't get any notification about an eero update I spent considerable time debugging the devices. Then gave up and went to sleep.
This morning I get a notification at 6:42amHST I received the following notification. Eero version update v3.10.0-804 released on October 25, 2018.
That is today. So I didn't expect to find the version on my devices. But they are all updated already to this new version. So the update notice was posted at 6:42AM HST and my devices are already updated at 7:00AM HST. How can I possibly use this site to update my device manually so I don't have issues again?
1) Why did my devices go offline at 9PM HST. I don't think it is a coincidence that this is 3am Eastern. Is it possible to change my account to know my correct time zone is HST. I am told the devices should update at 3am in my own time zone.
2) Why would my devices update before the update notification is posted to the web site?
3) You claim the updates don't occur until several days AFTER the notice. This is obviously incorrect. So do you have any other way I can deal with this issue now?
I hope this extra info helps you improve this issue.
I would like to second a way to schedule this myself. As others have mentioned already, businesses work at all hours. I understand the security concerns, or possibly other reasons for this, however it is extremely inconvenient. Especially given that it seems like something that can be added with relative ease...
Drew For some crazy reason eero has placed the page https://support.eero.com/hc/en-us/articles/209636523 behind a robot check captcha page. So I can no longed identify when a release is coming and will be pushed to my system.
Can eeor PLEASE provide scheduled updates!
IF not can you at least no mess with my ability to scan this page to know a release is coming! Why does eero care if I write an automation to get the current release from this page?
Please add an option to select a preferred time window for scheduled updates. Different customers have different peak hours, and so far our network has gone down twice this week for updates, massively interrupting critical functions mid operation during our peak working hours.
Weird how everyone’s peak working hours here appear to be 1am local time.
Anyway, I would also like this feature. Because even though I’m not usually doing anything productive at 1am, and even though the eero really is only offline for like 90 seconds at most, it’s _still_ a little annoying.
I appreciate that eero tries to do this intelligently, installing as much of the update as it can while online, and saving the last little bit for when most users are asleep. I think there’s opportunity to extend this.
It still wouldn’t be perfect, but eero could detect significant recent network traffic and postpone the update by an increment of time. Eventually, it will get through. “Significant” would be the difficult qualifier here. Certainly video streaming traffic. Maybe not Instagram browsing traffic.
Again, it wouldn’t be perfect, but I think it would prevent a large enough additional group of users from even being aware of system updates to be worthwhile. I would be satisfied with this.
Not everyone would though, so a manual schedule or a postpone option via a push notification would be needed for everyone else. Which I think is reasonable.
- Status Implemented
- 5 mths agoLast active
- 98Replies closed