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Eero app now showing any devices connected since update

I have had my 3 Eeros for a while and it was working great.  Now my app shows that no devices are connected and I know all my Nest Cams, Iphone, Amazon Fire etc are all connected.  Wifi seems to work

12 replies

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    • eero Community Manager
    • Jeff_C
    • 6 yrs ago
    • Official response
    • Reported - view

    Hi everyone —

    Thanks for reaching out and reporting this.

    We took a look and everything should be functioning properly now. If you are still seeing anything of the like, or something else, please contact eero support so our team can take a look.

    As always, feel free to give us a call at 1-877-659-2347 or email us at support@eero.com .

    • eero Community Manager
    • Jeff_C
    • 6 yrs ago
    • Official response
    • Reported - view

    Hi tarahsu -

    Sorry to hear the issue you are experiencing. We should definitely take a look. If you haven't yet, please contact our support team at support@eero.com . We're happy to help. Thanks!

      • TK13690
      • 6 yrs ago
      • Reported - view

      Jeff C. I'm also seeing the same there here, started about an hour ago or so.

    • johnt519
    • 6 yrs ago
    • Reported - view

    I'm having the same problem. The eero app is showing 0 connected devices, when I know there are many!

    • scooby
    • 6 yrs ago
    • Reported - view

    I'm seeing the same thing. Could it be something server side?

    • svami
    • 6 yrs ago
    • Reported - view

    Happened to me last night. The app showed that "zero devices were connected." But, the devices were able to go to web pages. I rebooted the Comcast modem; I ran the Health Check. I decided to call support then next morning. However, by morning everything was working as it should.

    • tarahsu
    • 6 yrs ago
    • Reported - view

    It was off this morning too but I just checked and they are back.  Hope I can connect my new Nest Cam tonight as it wasn't finding the signal yesterday even when the other cameras were working.

    • The_Pathfinder
    • 5 yrs ago
    • Reported - view

    I am seeing this currently; says 0 devices connected then rapidly flashes my 28 devices and then goes right back to 0. Was trying to use my Canon PIXMA Pro-100 printer which is connected via WiFi and twice it just ejected the photo paper before it finished printing. Tried rebooting my devices but problem is still occurring. Beginning to think its not just me since I have been on hold waiting for tech support for over 30 minutes.

      • Tazzman
      • 5 yrs ago
      • Reported - view

      The Pathfinder 

      Same is happening to me - 0 devices connected but internet still functional! 

      • Tazzman
      • 5 yrs ago
      • Reported - view

      Tazzman 

      As soon as I post it's back to normal :p

      • Jmac
      • 5 yrs ago
      • Reported - view

      Tazzman I've been on hold trying to talk to support about this very problem. Guess I can hang up now :D

    • The_Pathfinder
    • 5 yrs ago
    • Reported - view

    Cool, seems it was more than just visual since my printer stopped printing twice. That's a first for me I think I will wait till tomorrow on the prints as wasting 2 sheets of 13x19 photo paper is expensive.

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  • 5 yrs agoLast active
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