1

How to find the WEP Key

I am having an issue with connecting alarm.com 180 HD Camera to wifi network. I can try manual setup but need the WEP to complete the manual setup. How do I go about locating the Key...I've never seen a device like this that does not have access to keys.

 

Setup

WPA2-Personal

Alogorithm: AES

Password: the manual setup is asking for Make sure the Wireless Network Key matches the value of the 1st WEP key of your router and the 1st WEP key is selected on your router. 

Any help woudl be greatly appreciated.

5replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • I can add an ethernet cable from the HD Camera to the Eero Pro and I do get a phycical connect, but it's useless. 

    Like
  • It’s the same WiFi password as you use to connect your other devices to your WiFi.

    Like
  • WEP Keys are not wifi passwords. that said.

    there is no setting for the 180 HD in the erro app to set th epassword for the device. I can see the 180 HD Camera as recently offline and clicking shows last active, Type, manufacture, hostname ( which is blank) and MAC address

    One would think there would be a device password setting here, but agian it's dumb device.

    Like
  • My service provider top tier tech support was littile help they want to send a tech out next week to resolve the...I resolved the problem a few hours later. 

    It had to do with the my alarm.com account and the device all I did was delete the problem devices, re-added the device with MAC ID and the wifi password and presto I have a regognized device.

    Thank you cMoo92 for taking the tie to respond and have a blessed day.

    Like 1
  • How do you "delete the problem devices"?  The only choice on my eero APP (Android mobile phone) is "Block from network".  Is that how to delete the device?  Thanks for any response.  

    Like
Like1 Follow
  • Status Answered
  • 1 Likes
  • 1 yr agoLast active
  • 5Replies
  • 760Views
  • 4 Following

Need Help? We're here for you!

We're big on support, and we want to make sure you always have the best eero experience possible. Here are several resources you can use if you ever need our help!


Quick links

Community Guidelines

Help Center

Contact eero support

@eerosupport

eero.com