It won't keep my game systems on 5 g constantly, and it makes me lag. I have 1 gig if speed why does keep putting it on 2.4 most of the time
Gaming systems won't stay 5g. Why do I have to reconnect multiple times to do so? I have the fastest internet I never had this problem when I could choose what device's I wanted on preferred frequency and it's lagging my TVs too. How can you fix this?
The device connecting to your eero network decides if it is going to connect to 5Ghz or 2.4Ghz. We would need to take a look at your network and topology before coming to any conclusion on what might be the cause of this behavior. Some general steps you can take are to forget and rejoin the network, restart your eero network, and ensure there is no interference between your device and the eero.
If you are still experiencing this behavior after that please reach out to our support line. I have included a link below that will help you find the best number to call. You can also direct message me your email and email firstname.lastname@example.org regarding this behavior and I can take a look at it as well.
I’m told this is a known issue resulting from the eero not having separate SSIDs for each band and that you all are working on a solution. Can you please provide an update?
- 2 mths agoLast active