Michael_eero_support  Yes, I have client steering on, the unit is close to the devices, and the problems persist. If I wanted a hard-wired connection, I would not need an eero. I’m asking for a status update on the work being done within eero to address this poor engineering problem. I’m told by my internet provider that this is a known issue that eero is working to solve. What is the status of this work?

Michael_eero_support Actually, that’s not the problem. By assigning a single SSID to both bands, eero engineers made it impossible to force band selection on any device. That is the problem. It’s not the problem of the thousands of devices pre-existing and new that are designed to select an SSID band. You supposedly have an internal group working on this. Perhaps you could facilitate an update from someone on that team, rather than trying to deflect and gaslight. You’ve got Amazon resources now, which should be deployed to fix this problem. 

Michael_eero_support Exactly. So why not respond to questions about the problems caused by this known issue with updates on how the effort to enable differentiation of SSID band is coming along? Then customers will know what to request and eero will have a better understanding of the magnitude of the problem. This is a huge flaw in the design that causes frustration for countless customers. Instead of acknowledging the issue, support deflects and misinforms (perhaps disinforms, really). Own the problem and update us on what’s being done to fix it.