Printers compatible with WPA2 AES-based CCMP encryption

Unfitmike
2 yrs ago
25replies

Why doesn't EERO identify printers compatible with WPA2 AES-based CCMP encryption? (The printer manufacturers do not identify this compatibility in their literature. Did EERO establish a standard that is not yet adopted by printer manufacturers?)

- eero_support
- 2 yrs ago
- Reported - view
Hello,

No. eero has not developed any type of standard that is not already widely in use in relation to devices connecting to a wifi network. It is up to the printer manufacturers to decide what their printers can and cannot connect with. I am fairly familiar with getting printers connected to eero networks. What brand and model of printer are you having difficulties getting connected to your network?

Is it possible that your printer might only be able to connect to 2.4 GHz networks as well. You can temporarily disable the 5 GHz on your eero network to try and connect up your printer through the eero app. I have provided a link below that will help guide you through that process.

https://support.eero.com/hc/en-us/articles/360049983772-How-Do-I-Temporarily-Hide-the-5GHz-Band-on-My-eero-Network-

Let me know if you have any additional questions,

James Wilcox

eero Support
- Unfitmike
- 2 yrs ago
- Reported - view
Your instructions at the link were helpful and allowed successful connection of most printers. The one printer indicating it is connected on the printer, but not on the eero app is a Brother MDW-9840CDW. Please advise.
- Navigirl
- 2 yrs ago
- Reported - view
Can you tell me if current versions of HP's Envy and Tango series are compatible? I'm having to replace my older Envy, which is not. Thank you.
- Nitzsche
- 2 yrs ago
- Reported - view
Is your issue resloved? any recommendation how to solve this issue.? Can any one please help?

MyAARPMedicare
- Patricia
- 2 yrs ago
- Reported - view
I have a HP Officejet 4620 and facing the same issue with the printer not being compatible with WPA2 AES-based CCMP encryption. Any ideas how to resolve this? I really hope to avoid replacing the printer which is still in very good working condition.
- Navigirl
  
  2 yrs ago
  
  Reported - view
  Patricia The only “fix” I am aware of is to connect the printer via Ethernet. I am having to replace my HP Envy printer, which is quite old, and I plan to buy a new Envy and connect via Ethernet to my iMac. It really is very annoying.
- Patricia
  
  2 yrs ago
  
  Reported - view
  Navigirl Thanks for the advice. Your suggestion worked. 👍
- Navigirl
  
  2 yrs ago
  
  Reported - view
  Patricia I’m so glad! Thanks for letting me know. 🤗
- love2banter
- 2 yrs ago
- Reported - view
I have a Canon Pixma WG3620. I just can't connect it to the Eero
- Zoulfi
- 2 yrs ago
- Reported - view
James any recommendations on printers that work with WPA2 AES-based CCMP encryption? Thanks
- eero_support
  
  2 yrs ago
  
  Reported - view
  Hello Zoulfi ,
  
  Printers with WPA2 AES-based CCMP encryption are supported by eero. Try the steps listed in the article below. Make sure you clear out any old network information that might be stored on the printer. You also may need to temporarily hide your 5GHz. You can do this through the eero app.
  
  Settings -> Troubleshooting -> My device won't connect -> My device is 2.4Ghz only
  
  https://support.eero.com/hc/en-us/articles/208114916-How-do-I-connect-my-printer-to-my-eero-network-
- Zoulfi
  
  2 yrs ago
  
  Reported - view
  James I have the same problem for HP Deskjet Ink Advantage 4510 e-All-in-One Printer series. No new software update is available no Ethernet available and still not working by trying the 2.4 GHz only. Any advise ?
- Zoulfi
  
  2 yrs ago
  
  Reported - view
  James also the old network information was removed and still not able to connect
- eero_support
  
  2 yrs ago
  
  Reported - view
  Hello Zoulfi ,
  
  Does your network SSID have any special characters in it?
- Zoulfi
  
  2 yrs ago
  
  Reported - view
  James It has (-)
- eero_support
  
  2 yrs ago
  
  Reported - view
  Hello Zoulfi ,
  
  Special characters in the SSID are a frequent cause of printers disconnecting and not being able to reconnect after sleep mode. Try removing the special character from the SSID and then connect up the printers again.
- Zoulfi
  
  2 yrs ago
  
  Reported - view
  James Thanks I will try that, However, my printer is able to see my SSID but not able to connect any single time.
- eero_support
  
  2 yrs ago
  
  Reported - view
  Hello Zoulfi ,
  
  From what I have been able to gather, when the special character is the problem, the printers are able to see the network and sometimes connect to the network but they drop offline after a time. Sometimes it requires a reboot to the network to fix, and other times just the printer. Since most printers are running on different firmware the cause can be different for every instance. But we're work our way through the most common causes.
- Zoulfi
  
  2 yrs ago
  
  Reported - view
  James I changed the SSID and the encription and I did everything possible so far and nothing works it seems the encryption problem for me. Any recommendation for a new printer that works with WPA2 AES-based CCMP encryption? hoping you can help with this question. Thanks
- eero_support
  
  2 yrs ago
  
  Reported - view
  Hello Zoulfi ,
  
  I'm using an HP at home. This should work. I would recommend calling our support so we can take a look at your network and get some additional information from your printer. If you can get some time stamps we can check the logs as well. Our phone support is open until 8pm PST.
  
  https://support.eero.com/hc/en-us/articles/207376426-How-do-I-contact-eero-support-
  
  However, if you would rather work over email we can do that as well. I'll send you a direct message soon on how to get an email to me.
- Zeraneya
- 1 yr ago
- Reported - view
Hi,

I have a HP Deskjet 2632, it does not seem to have an Ethernet port nor USB (very odd I know) and I cannot connect it wirelessly as it only supports WPA… any other ways to connect it? Or should I save up some pennies?
- Geoffsm2208
- 1 yr ago
- Reported - view
Does eero support HP2700 all in one printers ? It looks as if it does not ? I do have a direct wireless work around but that is clunky
- bill.1
  
  1 yr ago
  
  Reported - view
  Geoffsm2208 Geoffsm2208
- janopp
- 10 mths ago
- Reported - view
I have just bought a Canon PIXMA TS5160, and cannot for the life of me get it to connect to the Eero Wifi network - it never asks for a password, just tries and fails to connect. It connects to my phone's hotspot with ease.
- hannibalthegr8
- 1 mth ago
- Reported - view
I have Epson ET 2700, how do I connect to eero 6+ router? I tried 2.4GZ but it didn't work. What options do i have?

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Printers compatible with WPA2 AES-based CCMP encryption

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