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Printers compatible with WPA2 AES-based CCMP encryption

Why doesn't EERO identify printers compatible with WPA2 AES-based CCMP encryption?  (The printer manufacturers do not identify this compatibility in their literature.  Did EERO establish a standard that is not yet adopted by printer manufacturers?)

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  • Hello,

    No. eero has not developed any type of standard that is not already widely in use in relation to devices connecting to a wifi network. It is up to the printer manufacturers to decide what their printers can and cannot connect with. I am fairly familiar with getting printers connected to eero networks. What brand and model of printer are you having difficulties getting connected to your network?

    Is it possible that your printer might only be able to connect to 2.4 GHz networks as well. You can temporarily disable the 5 GHz on your eero network to try and connect up your printer through the eero app. I have provided a link below that will help guide you through that process.

    https://support.eero.com/hc/en-us/articles/360049983772-How-Do-I-Temporarily-Hide-the-5GHz-Band-on-My-eero-Network-

    Let me know if you have any additional questions,

    James Wilcox

    eero Support

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  • Your instructions at the link were helpful and allowed successful connection of most printers.  The one printer indicating it is connected on the printer, but not on the eero app is a Brother MDW-9840CDW.  Please advise.

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  • Can you tell me if current versions of HP's Envy and Tango series are compatible?  I'm having to replace my older Envy, which is not.  Thank you.

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  • Is your issue resloved? any recommendation how to solve this issue.? Can any one please help?
          

    MyAARPMedicare

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  • I have a HP Officejet 4620 and facing the same issue with the printer not being compatible with WPA2 AES-based CCMP encryption.  Any ideas how to resolve this?  I really hope to avoid replacing the printer which is still in very good working condition.

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      • Navigirl
      • Navigirl
      • 4 mths ago
      • Reported - view

      Patricia The only “fix” I am aware of is to connect the printer via Ethernet.  I am having to replace my HP Envy printer, which is quite old, and I plan to buy a new Envy and connect via Ethernet to my iMac.  It really is very annoying.  

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      • Patricia
      • Patricia
      • 4 mths ago
      • 1
      • Reported - view

      Navigirl Thanks for the advice. Your suggestion worked. 👍

      Like 1
      • Navigirl
      • Navigirl
      • 4 mths ago
      • Reported - view

      Patricia I’m so glad!  Thanks for letting me know.  🤗

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  • I have a Canon Pixma WG3620. I just can't connect it to the Eero

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  • James any recommendations on printers that work with WPA2 AES-based CCMP encryption? Thanks

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    • Hello Zoulfi ,

      Printers with WPA2 AES-based CCMP encryption are supported by eero. Try the steps listed in the article below. Make sure you clear out any old network information that might be stored on the printer. You also may need to temporarily hide your 5GHz. You can do this through the eero app. 

      Settings -> Troubleshooting -> My device won't connect -> My device is 2.4Ghz only

      https://support.eero.com/hc/en-us/articles/208114916-How-do-I-connect-my-printer-to-my-eero-network-

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      • Zoulfi
      • Zoulfi
      • 2 wk ago
      • Reported - view

      James I have the same problem for HP Deskjet Ink Advantage 4510 e-All-in-One Printer series. No new software update is available no Ethernet available and still not working by trying the 2.4 GHz only. Any advise ?

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      • Zoulfi
      • Zoulfi
      • 2 wk ago
      • Reported - view

      James also the old network information was removed and still not able to connect

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    • Hello Zoulfi ,

      Does your network SSID have any special characters in it?

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      • Zoulfi
      • Zoulfi
      • 2 wk ago
      • Reported - view

      James It has (-)

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    • Hello Zoulfi ,

      Special characters in the SSID are a frequent cause of printers disconnecting and not being able to reconnect after sleep mode. Try removing the special character from the SSID and then connect up the printers again. 

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      • Zoulfi
      • Zoulfi
      • 2 wk ago
      • Reported - view

      James Thanks I will try that, However, my printer is able to see my SSID but not able to connect any single time.

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    • Hello Zoulfi ,

      From what I have been able to gather, when the special character is the problem, the printers are able to see the network and sometimes connect to the network but they drop offline after a time. Sometimes it requires a reboot to the network to fix, and other times just the printer. Since most printers are running on different firmware the cause can be different for every instance. But we're work our way through the most common causes.

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      • Zoulfi
      • Zoulfi
      • 2 wk ago
      • Reported - view

      James I changed the SSID and the encription and I did everything possible so far and nothing works it seems the encryption problem for me. Any recommendation for a new printer that works with WPA2 AES-based CCMP encryption? hoping you can help with this question. Thanks

      Like
    • Hello Zoulfi ,

      I'm using an HP at home. This should work. I would recommend calling our support so we can take a look at your network and get some additional information from your printer. If you can get some time stamps we can check the logs as well. Our phone support is open until 8pm PST.

      https://support.eero.com/hc/en-us/articles/207376426-How-do-I-contact-eero-support-

      However, if you would rather work over email we can do that as well. I'll send you a direct message soon on how to get an email to me.

      Like
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