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Some devices not staying on Eero's WiFi

Have three Eero 6 pucks - firmware is up to date. Some devices (only phones so far including new Androids and iPhones) periodically drop the WiFi connection then automatically get it back. The amount of time it takes to drop varies - except for one Android phone that drops and picks it up repeatedly about every second - which makes the WiFi connection unusable on that particular phone. Both a desktop and laptop PC don't have any issues keeping the WiFi connection. Any suggested troubleshooting steps to try would be appreciated.

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  • Also, Guest network currently has no Internet - was a able to fix it once by restarting the pucks. But restarted again to try to fix the dropping WiFi problem and have no Guest Internet again. 

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  • Hello,

    I wanted to reach out to you and see if you were still experiencing this behavior with your phones. The first troubleshooting steps that come to mind are to forget and rejoin the wifi network. Next is to restart the phone. If both of those steps do not resolve this behavior please send me a direct message or reach out to our support line. I have included a link below that will help you determine the best number to call to reach us if you choose that method.

    https://support.eero.com/hc/en-us/articles/207376426-How-do-I-contact-eero-support-

    If you have resolved the behavior, would you mind sharing what the solution was?

    Thank you,

    James

    eero Support

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      • alanfh
      • alanfh
      • 1 yr ago
      • Reported - view

      James 

      Hello,

      I have the same issue with my iPhone´s wife (XR) and mine (X), both iPhones get disconnected and connected every 5 seconds, I already reset the Eero pro and Beacons, I created again the Eero´s wifi network and restarted the iPhones but the problem it still exist. The Macbook and iPad are fine they don't have this issue.

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      • Adrian9016
      • Adrian9016
      • 10 mths ago
      • Reported - view

      James Im having the same issue with my samsung phone, it connects and 3 secs later it disconnects from the network.

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  • I have been working with Eero support through Reddit. Through various rebooting of pucks we have gotten the Guest network working. We have one new Android phone that won't connect to the main network, but connects to Guest fine. The next step suggested was to swap the main puck with a slave. We are going to save that step for later after we monitor the network some more to see if devices still get dropped.

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  • If the Internet works fine on other devices, the problem lies with your device and its WiFi adapter. On the other hand, if the Internet doesn't work on other devices too, then the problem is most likely with the router or the Internet connection itself. One good way to fix the router is to restart it.

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  • Any updates?  My s22 is doing this but only on my eeros.  It's fine on other wifi and on other eeros.  I've tried all of the options listed and other than throwing out the eeros I don't know what else to do lol.

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  • We have the same issue with android phones after installing new equipment for cable internet. It was fine until the new boxes were installed. And, it only seems to be an issue with the beacon. If I unplug the beacon the connection is stable.

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  • I am Facing a same issue. MyWawaVisit

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  • This has started happening on my eero network in the last few days,

    Tried all the suggested actions, rejoining network, rebooted everything apart from the cat now.

    Any more thoughts?

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      • kodyaten
      • enthusiast
      • kodyaten
      • 3 mths ago
      • Reported - view

      markv os version? 

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  • Thanks for the reply.

    eero OS version is 6.11.0-2957

    Problem device version (Samsung Android phone, Android OS version: 12)

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  • I have similar behavior where my phone will stop playing music and just start spinning about every 2 minutes or so. But, it shows that it is still connected to wifi with no warnings. I have also had similar behavior while using other apps, not just music, so it seems to be something with the connection between the eero (6 pro) and the phone (Galaxy S21). I did forget and then reconnect and that actually seemed to help, but as I was typing this response, it happened again (after about 10 to 15 minutes now instead of every minute or two. I can simply turn wifi off and back on (on the phone) and it will start working again. Or, I can wait about a minute or so and it will eventually start playing music again.
    I will try the next suggested step above of rebooting the phone.
    Like others, I had no issues whatsoever keeping a working/good connection with the AT&T wifi router on my phone. And laptops don't seem to have any issues whatsoever. This is disappointing and frustrating.

    Maybe I could keep using the AT&T wifi router and just have my eero's connect and extend that? I'm not sure how to set that up though or if that would limit the functionality of my eero setup? 

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      • codeninja
      • codeninja
      • 1 mth ago
      • Reported - view

      codeninja Rebooting the phone didn't seem to help. I really don't get it. It seems like the connection should be so much faster and better than my cellular data connection, and a speed test supports that assertion. Unfortunately though, switching to my cellular data connection and I have no issues with the music streaming pausing every couple of minutes or so like it does when connected to wifi.
      If anyone has any other ideas, please share.
      I will try rebooting all of my eero devices later, but I have things direct connected to my gateway device for work so can't really do that right now.

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  • I am just want to say that If your eero is disconnecting randomly, you can first try turning the Eero off and turning it back on again. This could fix issues with the router if it were caused by a setting change since a soft reset or a reboot like this can reset those settings back to normal. my account access

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