How can I get the Eero to provide the speeds I'm paying my ISP for?
Hello! I've been looking through the different posts through here, and finally decide to just ask one myself.
My ISP has me set up with 500mbps both up and down. The Eero app test from the wired ISP provided modem has me sitting at around 480mbps which is fine by me.
However, whenever I try to run an Ookla speed test, on my main unit, the speed is only able to tap out at about 350mpbs. I've also ran wired tests on my old Mac Mini and I'm lucky to hit 100mbps on those.
On top of that, I have 2 additional Eero units, one directly a floor above from the main, and 1 directly below in the basement. Both of those are capping out at about 120mbps. I expected both of those to be a bit slower due to not being connected to the actual modem itself, but that seems like quite a cut in speed.
I've tried restarting and power cycling the Eero units, but haven't had any luck. I also read in another post to try disabling the different features in Eero Labs, but that didn't change any results either. I'm enjoying finally having fiber internet, but really would like to be able to access the speeds I'm paying for.
Any other tips or advice is greatly appreciated!
Hello js_mc ,
Thanks for reaching out and welcome to the Community! There are a lot of causes for this behavior and most are able to be resolved pretty quickly. I have a few questions and some troubleshooting steps you can take below.
1) What version of eeros are you using? (eero, eero Pro, eero 6, eero Pro 6)
2) Are the speed tests you listed from WiFi or wired connections?
First Troubleshooting Steps:
eero placement is very important to the health of a mesh network. The first step is to verify that the placement of your eeros is not causing congestion on the WiFi network. Please make sure your eeros are 35-45 ft away from any other eero. If you find that you don't have room in your home for this you can unplug additional eeros and test where you might need an eero by walking around your home with just the Gateway eero connected and see where the signal strength drops off. Also, please review the article below for other placement guidelines.
Thanks for the quick response! Our home is about 2000 square feet roughly, maybe a hair under?
I'll definitely move around the upstairs unit and maybe put it in one of the other bedrooms near the front of the house.
Even if I could get the upstairs and basement units to crack 200-250mpbs would be nice. I'm wondering if I should maybe reduce my speed plan down a bit, since hitting 500 doesn't seem possible with these units via WiFi?
My only question remaining is why I can't get my desktop computer to hit closer to 500 since it's hardwired to the eero unit itself. Anything that could be causing it to be so sporadic in terms of its speed?
Thanks again for your continued support!
Just did a little additional research, looks like my Mac Mini model can take speeds up to a gigabit when hardwired. I also swapped out my Cat5 cable with some Cat5e I had laying around. Still no luck. It starts off the speed test at about 150, and then immediately drops to about 70 mbps.
I will definitely give that a shot. I moved the upstairs Eero to a further away bedroom, and I noticed the WiFi in my bedroom jumped from 150 up to 250mbps. Oddly enough, the room it's in now which is fairly far from the gateway eero, is getting up to about 125 mbps. I assume that's just cause it's fairly far away from the gateway.
I tried moving the basement one around a bit as well, and still was only able to hit around 180. However, maybe interference from the furnace and such down there?
I'll also swap out the gateway unit with one of the others to see if that provides faster speeds when hardwired. That's the only thing that's the problem at this point.
Thanks again for your help!