0

relax phone number formatting rules

sometimes when i open the eero app, it is not logged in (i don’t know why). there is a wizard that logs you in by providing an email address or phone number. the phone number field rejects a normal input like 5555551234 and +15555551234. it returns an error like “this number is incorrect”. except this is a totally normal way to enter a phone number. for a while, i thought something was wrong with my credentials themselves - i then tried multiple email addresses. in the end, +1 555 555 1234 worked. i shouldn’t need spaces, or at a minimum the error text should be more clear 

Reply Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
Vote Follow
  • 2 wk agoLast active
  • 5Views
  • 1 Following

Need Help? We're here for you!

We're big on support, and we want to make sure you always have the best eero experience possible. Here are several resources you can use if you ever need our help!


Quick links

Community Guidelines

Help Center

Contact eero support

@eerosupport

eero.com