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Eero Plus - View Devices/Sites that Triggered "Threat"

I love eero Plus and the fact that it is protecting our network. What would be nice is under the Activity log where it shows Threat Blocks for Botnet, Malware, Phising, Spyware (and ditto for Content Filters), it would be nice to be able to click on what was blocked and see the following:

- Device that was the source of the block (Was it my TV, my laptop or my iPhone)
- Site that was visited 
- What the threat was that was blocked, if it's a known threat

Obviously there are privacy concerns so you should be able to toggle the above feature on or off. 

108 replies

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    • Hektor
    • 4 yrs ago
    • Reported - view

    Totally with you!

    • darehauf
    • 4 yrs ago
    • Reported - view

    These security / blocking features seem like a scam. I am a new customer and run eero at our house.  I use the same mobile devices at our cottage with another wifi / firewall system. The devices show all sorts of malware on eero and never show anything on my more trusted system at the cottage. If you’re charging for this service, you need to prove that it’s actually doing something by giving us details on what you’re blocking. Without the details, it’s not helpful and it feels like a scam to scare people into renewing a fake service.

      • shoeseller01
      • 4 yrs ago
      • Reported - view

      darehauf I would reach out to @out to support. I signed up and my trial expired, once it expired it automatically charged me as I had to put a credit card. I was not satisfied with eero plus features as I felt it was no real information other than intrusion threats. But they were not specific. So I canceled and asked for a refund. I got my refund. I’ll sign up if it’s more comprehensive. As of now it is not. 

    • What should I type?
    • BiggerE
    • 3 yrs ago
    • Reported - view

    Bravo.  I would love to see some detail on these threats.  It doesn't need to be deep, but telling me something about the threat vector (URL, what was intercepted, time of the intercept) would be hugely beneficial.  Voted up!

    • cvoisey
    • 3 yrs ago
    • Reported - view

    I let my Plus subscription expire due to the lack of details.  They are likely false positives, as I know what's on my network.  Regardless, now I don't need to see that useless report :)

    • wrxster
    • 3 yrs ago
    • Reported - view

    Signed up just to vote for this!

    Would want to see some detail on these threats. Specific threat being blocked, URL being blocked, Specific device that attempted to access the blocked threat. 

    What use is an Activity Center without activity details?

      • Hektor
      • 3 yrs ago
      • Reported - view

      wrxster Yes, I agree 100% with you.  This should not be hard to provide us with the details of the Activity section.  I cannot believe that we cannot see the details of what is being blocked.  This would like to see these enhancements in the next update.

    • reggers
    • 3 yrs ago
    • Reported - view

    I would subscribe to this if only I could tell what the problematic sites/apps were and I could do something to fix them.  
     

    If I understand this correctly, Eero has defected threats on my devices but has thwarted and protected me from them - BUT ONLY ON MY HOME EERO NETWORK!  So since I don’t know what they are, I can’t address them and am potentially exposed when NOT on my home network.  What’s the point?

    • Bruce_Forbes
    • 3 yrs ago
    • Reported - view

    I would like to add my voice (and vote) to this.

    just a little background.  I have been a Senior IT professional (active technical guy not a manager with limited real knowledge) for 40 years.  I still actively support firewalls, intrusion detection and prevention as well as content filtering and data loss prevention systems at the enterprise level.

    i could NEVER do my job protecting my clients with no details to look into.  Plenty of home users will just take the overview that eero provides as gospel but they would be wrong.  There is no way you can trust a system that can’t give you some more detailed reporting.  People need to know exactly what was blocked, why and the source and destination.  If they choose not to look at it that should be their decision not eero’s to just not provide it.

    Even if you provided the service for free it isn’t worth it with no proper logging.  How do I troubleshoot when something stops working on my PC?  Is it because something was blocked?  If it starts to work after I shutdown security then I can prove the failure is the security but again without details I still can’t resolve it and would just have to turn off security permanently (and lose the money I paid for the subscription).

    Without details this just isn’t worth paying for.  Period.  I already pay ESET for this protection and now eero claims to be blocking a lot of threats.  So what is ESET missing?  We’ll never know!.

    • aprice42
    • 3 yrs ago
    • Reported - view

    This feature would sell me on the service, without it, I am concerned that legitimate traffic sources might be blocked. Would be great to hear a response from someone at eero about this feature request.

    • filmjbrandon
    • 3 yrs ago
    • Reported - view

    Please pass this to Product team:

    Right now with large groups of the population working from home, products like Eero are immensely valuable to ensure we have good connection everywhere in our homes and are protected from threats while doing our jobs.

    As of right now the graphs in the "Threat Blocks" feature are useful as a demo and proof of concept that Eero may secure the network, but without being able to drill down and get details about what was actually blocked in many cases we would not know if these are false positives, or if Eero may be scanning and misinterpreting sensitive company bound traffic. 

    Despite many of us who may have a strong desire to do so, it's very hard to justify paying for this service without a drill-down feature.

    I strongly recommend this feature be given high priority as it is likely to bring an uptick in revenue, and will delight your customers (90 of them that have found this thread in the last year), Lastly, it will alleviate concerns from several here that Eero's Advanced Security is not just a scam targeting less savvy residential market customers, but actually is worth the money.

      • Number44
      • 3 yrs ago
      • Reported - view

      Echoing the sentiments said here. filmjbrandon explains this perfectly.

       

      The only thing I'll add is: I want to know if this is malware that's on the network and trying to beacon out from the device indicated, or attempts by malware to access the network, along with the name and signature.

    • jamie_lanister
    • 3 yrs ago
    • Reported - view

    Would really like to see this implemented as I otherwise fail to see the value the Eero Secure premium service provides. How can we know that the data isn't fake? No anti virus/anti malware triggers at all, i.e. Windows Defender ATP etc, some superb paid services, yet, Eero says my device is spewing malware and spyware.

    Like, c'mon, we're not stupid, we just want some insight here. What if something was actually wrong. The second we leave our network, these pieces of malicious software are free to live on our devices!

    Since I see related feature requests, and even this one, have been open for years without any acknowledgement from the Eero team, how about you meet us halfway? Let us know what is considered "malware" or "spyware?" 

    Malware

    • Connections to websites associated with known malicious software (virusTotal stats, Indicators of compromise data?) DNS/IP data

    Spyware

    • In my humble opinion, is Eero just mirroring Ad blocking data here? I too would consider ads a means of tracking our website browsing habits. 
    • filmjbrandon
    • 3 yrs ago
    • Reported - view

    Everyone here needs to vote because this isn’t showing up as a high enough priority in the list of features to consider. It currently has 2 votes despite all the commentary.  
     

    My subscriptions runs out in a few days and at least one day over the holiday break I got a “zscaler” notice when attempting to go to Apple’s developer website. Looking at the security events logs it showed an abundance of botnet and malware events initiating from the laptop I was using. 
     

    After doing some online research about zscaler and finding out this is part of what Eero uses for its security filtering, I restarted the network. Since that time far fewer events have been recorded but the old events remain. 
     

    I intend to turn it off all day today, because as of right now I think it’s either mostly false positives and I do not see any benefit. 
     

    until this feature is implemented I am not intending to give further money to Eero, even with the 30% discount they are offering. 
     

    Eero/Amazon please take this request seriously. The other planned features/priorities will not have nearly the impact to your bottom line as users such as me who will not pay subscription fees without this. 

    • ZurkeyDurkey
    • 3 yrs ago
    • Reported - view

    This definitely needs to be implemented.  I have helped neighbors setup eero, and they have asked me if there is a way to see the blocked websites their children tried to visit.

    • Unclebru
    • 3 yrs ago
    • Reported - view

    Just got off the phone with support, and this is still a huge, glaring problem!! Why aren’t you guys fixing this? I’m a software engineer and I know how trivial it would be to link to some log details. It’s completely useless without more information, I would argue it’s even worse because now I think there’s threats and I don’t know what they are. I’d rather not even know. Please, the product is amazing, just implement this simple feature request and make everyone happy ;)

    • Eerojasonok
    • 3 yrs ago
    • Reported - view

    How is this STILL NOT POSSIBLE? Seeing a significant uptick in spyware blocks (while thankful they were blocked) directly correlates to increases in my anxiety and leaves me with SO many unanswered questions. 
     

    1) why the uptick?

    2) did I visit some nefarious site that day that labeled me a sucker?

    3) Simply random bad luck? 
    4) How many attempts did Eero not catch before the caught these?

    5) do I have spyware on my device? 
    6) are there things I should be doing Or not doing when outside my network and eero’s protection? 
    7) who/what were the actions/where did they originate/ what is it about these that convinces eero it was spyware? 
     

    from 0 to 77 on one day freaks me out and seems almost better not knowing when there is so little additional details provided. 
     

    • Eerojasonok
    • 3 yrs ago
    • Reported - view

    How can I vote 10000000x 

    • abeatham
    • 3 yrs ago
    • Reported - view

    I mean, ditto to all of this. Seriously...

    • TFDragonzFire
    • 3 yrs ago
    • Reported - view

    Just bought my eero today.

    i would love to be able to see what is triggering the “spyware” as I am reloading my laptop to factory and it triggered an alert as it was completing the reload 

    • cmemery
    • 3 yrs ago
    • Reported - view

    Just replaced my old router with a 3 unit eero system. Wifi is great so far, and I'm giving eero secure a try during the free 30 day trial. I can probably do without knowing specifically what ads or spyware are being blocked, it's displaying one of my devices being blocked for malware. That's a serious claim that should provide additional detail. Unless that's added, I don't see paying for a subscription.

    • LunaCodeGirl
    • 3 yrs ago
    • Reported - view

    It's really quite ridiculous to offer people the suggestion that Eero is blocking me from some unknown enemy and I am completely helpless to detect and defend against these "threats". Please give us some amount of context behind these numbers.

    • derylgallant
    • 3 yrs ago
    • Reported - view

    yup, I signed up for eero via my ISP and I can see one of my kids triggered "adult content" ... was that an ad on a game site or full blown porn..... sure would like to know.  This is just silly.  

    • edanaher
    • 3 yrs ago
    • Reported - view

    Another registration just for this issue.  Recently got Eeros replacing an old openWRT router to cover a new, larger house.

    I got auto-opted in to the free trial, and my Linux/NixOS desktop is suddenly getting >1k spyware threats and ~500 "phishing and deception threats"/day, which seems like utter nonsense, and an iPhone in the household is seeing roughly a tenth as many.  I'm assuming these are all false positives, because I honestly have no idea how I could be getting hundreds of phishing attempts/day.

    There's no way I'm paying for this scareware.  I can't find any way to end the free trial, so if I start getting billed at the end of it, I will demand a refund and file an Amazon review and BBB complaint.

    • Oondi
    • 3 yrs ago
    • Reported - view

    I’m amazed this hasn’t been addressed. Really wish I could figure out which device cause issues. The only fix I can think of is just grouping devices alone in their own profiles. Seems kind of crazy to do that though...

Content aside

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