Eero Plus - View Devices/Sites that Triggered "Threat"

I literally just signed up for the community to post👆🏼. Totally with you. 

I'm with jmcombs on his request here Jeff C. Having just gotten my 3 eero's hardwired and with Eero Plus running seeing say 109K inspections so far for the week is great or letting me know that Spyware was blocked twice is good but show me the money.   The ability to see - the Who, What, and where would be invaluable.   Understanding storing or pooling data into the app could be a challenge, I would even been happy with a weekly summary eero Plus report that provided that kind of data.

Also signed up to vote on this. Getting generic malware reports without identifying the device just means I have to do a ton of work to figure out which device(s) are causing issues. 

Incredibly important.  I will never use a function if I can’t even see what it is blocking.

Telling me devices on my network had spyware that was blocked but not what the threat signature, app, or domain/IP detected was is like me going to the doctor and him giving me a diagnosis with no treatment plan. Job half done here, eero. 

Yet another voice saying I want details of those "threats".   Who, what, when as well as the where that I get now ... Thanks!  jb

Agreed. I'm being told there a TON of spyware detections but nothing about what they are. I am running antivirus on my system, so I'm a bit skeptical... it would be good to know what eero Plus thinks it's protecting me against.

By the way, I turned off eero Plus, and suddenly OpenDNS Updater started working (I had already manually set my DNS server settings). So, it seems that for OpenDNS to work with eero, you must manually configure your DNS server settings AND also NOT use the eero Plus Advanced Security feature. I'll look for other discussions about OpenDNS, but it appears that at least some of the "Spyware" "Threat Blocks" that eero Plus Advanced Security is complaining about are actually OpenDNS requests.

If I were the suspicious sort, I’d suspect they were making up some nonexistent threats so it’d appear they were doing something. Of course I’m not the suspicious sort ...

Have had EERO for about 1yr. I am signed up for the EEROplus trial. Having the threats and blocked adds, etc is great. But I agree with everyone on the forum under this topic. I plan on cancelling because I would be paying $9.99/month for information I cannot see what is the intrusion or potential intruder or what is being blocked.

Without knowing who is trying to threaten my network, I'm paying to see a report that creates lots of questions and not many answers....its very top line and not intricate in the information.

eero if I cancel my plus subscription, I still get that protection, but only you see it?? If that is the case, then it I see no reason to pay a premium.

Just bought and setup eero  pro and one Beacon. Have a couple weeks left on eero plus.  Love the performance of the eero, but without proper logs and details I will not be continuing the eero Plus service.  

This thread expresses my sentiments exactly. I love my erros and have found nothing else that even comes close when it comes to performance, reliability and customer support but the Plus service simply leaves me with more questions than answers as stated above. Right now we don't have the ability to distinguish between a false positive requiring corrective action by eero or a legitimate attack that might require further action with one of our client devices or its primary user. 

My eero system will stay put but I won't be renewing Plus when the free trial expires. 

Totally with you!

Bravo.  I would love to see some detail on these threats.  It doesn't need to be deep, but telling me something about the threat vector (URL, what was intercepted, time of the intercept) would be hugely beneficial.  Voted up!

I let my Plus subscription expire due to the lack of details.  They are likely false positives, as I know what's on my network.  Regardless, now I don't need to see that useless report :)

I would subscribe to this if only I could tell what the problematic sites/apps were and I could do something to fix them.  
 

If I understand this correctly, Eero has defected threats on my devices but has thwarted and protected me from them - BUT ONLY ON MY HOME EERO NETWORK!  So since I don’t know what they are, I can’t address them and am potentially exposed when NOT on my home network.  What’s the point?

I would like to add my voice (and vote) to this.

just a little background.  I have been a Senior IT professional (active technical guy not a manager with limited real knowledge) for 40 years.  I still actively support firewalls, intrusion detection and prevention as well as content filtering and data loss prevention systems at the enterprise level.

i could NEVER do my job protecting my clients with no details to look into.  Plenty of home users will just take the overview that eero provides as gospel but they would be wrong.  There is no way you can trust a system that can’t give you some more detailed reporting.  People need to know exactly what was blocked, why and the source and destination.  If they choose not to look at it that should be their decision not eero’s to just not provide it.

Even if you provided the service for free it isn’t worth it with no proper logging.  How do I troubleshoot when something stops working on my PC?  Is it because something was blocked?  If it starts to work after I shutdown security then I can prove the failure is the security but again without details I still can’t resolve it and would just have to turn off security permanently (and lose the money I paid for the subscription).

Without details this just isn’t worth paying for.  Period.  I already pay ESET for this protection and now eero claims to be blocking a lot of threats.  So what is ESET missing?  We’ll never know!.

This feature would sell me on the service, without it, I am concerned that legitimate traffic sources might be blocked. Would be great to hear a response from someone at eero about this feature request.