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Eero Plus - View Devices/Sites that Triggered "Threat"

I love eero Plus and the fact that it is protecting our network. What would be nice is under the Activity log where it shows Threat Blocks for Botnet, Malware, Phising, Spyware (and ditto for Content Filters), it would be nice to be able to click on what was blocked and see the following:

- Device that was the source of the block (Was it my TV, my laptop or my iPhone)
- Site that was visited 
- What the threat was that was blocked, if it's a known threat

Obviously there are privacy concerns so you should be able to toggle the above feature on or off. 

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  • I literally just signed up for the community to post👆🏼. Totally with you. 

    Reply Like
  • I'm with jmcombs on his request here Jeff C. Having just gotten my 3 eero's hardwired and with Eero Plus running seeing say 109K inspections so far for the week is great or letting me know that Spyware was blocked twice is good but show me the money.   The ability to see - the Who, What, and where would be invaluable.   Understanding storing or pooling data into the app could be a challenge, I would even been happy with a weekly summary eero Plus report that provided that kind of data.

    Reply Like 2
  • Also signed up to vote on this. Getting generic malware reports without identifying the device just means I have to do a ton of work to figure out which device(s) are causing issues. 

    Reply Like 1
  • Incredibly important.  I will never use a function if I can’t even see what it is blocking.

    Reply Like 1
  • Telling me devices on my network had spyware that was blocked but not what the threat signature, app, or domain/IP detected was is like me going to the doctor and him giving me a diagnosis with no treatment plan. Job half done here, eero. 

    Reply Like 3
  • Here's an example screen shot and while it's good to see that her phone was protected from 2 Malware and Spyware threats, the real question is what where they?  What was she doing on phone to cause these to get flagged? What action was actually taken by eero plus?  Did it block access to a site, prevent a pop-up from loading, turn off a link in an email?   

    Clearly this information is known otherwise it wouldn't get flagged here in your Plus Software (yes I know, stating the obvious) however since you have this and something is getting recorded in a log somewhere.  

    How hard would it be to turn that log into a report that either sends a weekly email  back to the subscriber or open up a web portal that allows me to view into the details behind my two examples.  

    Reply Like 1
  • Like chipriley , I have also signed up so I can post on this issue. All 4 of my personal devices (including one I rarely use) are suddenly exhibiting spyware blocks (2x laptops, iPad & iphone) and I am not sure what is causing this, so I am not sure what action to take here. I am hoping it is a false alarm, but there is no way to tell. Any information that can be provided in the short term (even if it is by asking customer support to enable some manual log captures) would be very helpful to get us going, while you work on the UI-based feature itself! In my opinion, until this is fixed, Eero Plus just provides a false sense of security, since, if a problem is encountered, we are unable to remediate it. The minute we leave the house and connect to another network that does not have this blocking capability any true malware will have free rein.

    Reply Like 1
      • danull
      • danull
      • 7 mths ago
      • 1
      • Reported - view

       NicAsphalia 

      There are currently 3 steps for dealing with eero plus detected malware:

      1) Pray they aren't accidentally blocking something legit that shouldn't be blocked  
      2) Scan your systems for an issue without finding anything because there is no real issue
      3) Lose sleep at night wondering if you're mistaken and maybe you do have an advanced virus that Windows Defender and Malwarebytes simply can't detect yet

      All of this could be avoided if eero advertised what it detected before screaming fire in a crowded theater.... but for now it is time to push that granny out of the way and rush for the exit.

      Reply Like 1
  • Yet another voice saying I want details of those "threats".   Who, what, when as well as the where that I get now ... Thanks!  jb

    Reply Like 1
  • setup the eero pro system today! first off holy crap solved my 1.5year wifi/xfi nightmare!  but i came across this pretty quick, got 4 spyware blocks already without any info about them. so i would have to agree with everyone here!!  it would be great to have the option to see who and or what eero is blocking. 

    Reply Like 1
      • den232
      • den232
      • 6 mths ago
      • 1
      • Reported - view

      ttt Really.  What can one do without that info?

      Reply Like 1
  • Agreed. I'm being told there a TON of spyware detections but nothing about what they are. I am running antivirus on my system, so I'm a bit skeptical... it would be good to know what eero Plus thinks it's protecting me against.

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  • By the way, I turned off eero Plus, and suddenly OpenDNS Updater started working (I had already manually set my DNS server settings). So, it seems that for OpenDNS to work with eero, you must manually configure your DNS server settings AND also NOT use the eero Plus Advanced Security feature. I'll look for other discussions about OpenDNS, but it appears that at least some of the "Spyware" "Threat Blocks" that eero Plus Advanced Security is complaining about are actually OpenDNS requests.

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  • If I were the suspicious sort, I’d suspect they were making up some nonexistent threats so it’d appear they were doing something. Of course I’m not the suspicious sort ...

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  • Have had EERO for about 1yr. I am signed up for the EEROplus trial. Having the threats and blocked adds, etc is great. But I agree with everyone on the forum under this topic. I plan on cancelling because I would be paying $9.99/month for information I cannot see what is the intrusion or potential intruder or what is being blocked.

     

    Without knowing who is trying to threaten my network, I'm paying to see a report that creates lots of questions and not many answers....its very top line and not intricate in the information.

     

    eero if I cancel my plus subscription, I still get that protection, but only you see it?? If that is the case, then it I see no reason to pay a premium.

    Reply Like
  • Same as the others in this thread.  We are paying for a service that gives us zero detail.  We need to know what is happening on our networks... part of the reason we paid for this service.  If you wont tell us what is being blocked then I'll find another product that will.

    Reply Like
    • bassreflex this is the reason I cancelled it with @@and asked for a refund. I know the intention is good and I’m glad they offer it. But not worth the cost to me. But I am happy with the system 100%

      Reply Like
      • bassreflex
      • bassreflex
      • 2 mths ago
      • Reported - view

      shoeseller01 I agree, I do love the system. It works great. I still have some to decide on keeping eero plus. I want to unsubscribe to make a statement though. The pricing actually isn’t that bad when I factor in I was already paying for 1password and encrypte.me. That evens it out a little bit on the price side but it is flat out disappointing that I can’t track down what might be happening on my network.

      Reply Like
  • I can tell you that I have no plans to renew right now.  Overall Eero has been great but the information out of it is well, far short of where it should be.  Especially with a product that is so updatable.   There's really no excuse.  I don't see much value of the Eero Plus as it stands today.

    Reply Like
    • cvoisey I definitely do not intend on re subscribing unless the information is more transparent. The system itself is great. 

      Reply Like
  • Just bought and setup eero  pro and one Beacon. Have a couple weeks left on eero plus.  Love the performance of the eero, but without proper logs and details I will not be continuing the eero Plus service.  

    Reply Like
  • This thread expresses my sentiments exactly. I love my erros and have found nothing else that even comes close when it comes to performance, reliability and customer support but the Plus service simply leaves me with more questions than answers as stated above. Right now we don't have the ability to distinguish between a false positive requiring corrective action by eero or a legitimate attack that might require further action with one of our client devices or its primary user. 

    My eero system will stay put but I won't be renewing Plus when the free trial expires. 

    Reply Like 1
  • Totally with you!

    Reply Like
  • These security / blocking features seem like a scam. I am a new customer and run eero at our house.  I use the same mobile devices at our cottage with another wifi / firewall system. The devices show all sorts of malware on eero and never show anything on my more trusted system at the cottage. If you’re charging for this service, you need to prove that it’s actually doing something by giving us details on what you’re blocking. Without the details, it’s not helpful and it feels like a scam to scare people into renewing a fake service.

    Reply Like
    • darehauf I would reach out to @out to support. I signed up and my trial expired, once it expired it automatically charged me as I had to put a credit card. I was not satisfied with eero plus features as I felt it was no real information other than intrusion threats. But they were not specific. So I canceled and asked for a refund. I got my refund. I’ll sign up if it’s more comprehensive. As of now it is not. 

      Reply Like 1
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