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EeroPlus safesearch and filters not working!

Running 3 eero generation 1 on latest firmware. Everything seemed fine but last night noticed safesearch wasn’t being applied. I test search with the word “porn” once in awhile and oh my the results and images were not being filtered at all. 

 

I also noticed filtering was falling back to OpenDNS instead of EeroPlus. My configuration hasn’t changed but I confirmed that profile and filters were active for my device MAC address. 

 

Was as the service down last night?

 

i did open a ticket with support but haven’t heard back yet 

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  • Hi  stego

    Thanks for reaching out and sorry for the issue you experienced. That definitely shouldn't be the case, so we will be taking a look into what happened.

    A member of our team should be following up with you shortly. 

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