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Internet malfunctions multiple times per day

I submitted a ticket but I don’t know how long that’s going to take to get a reply on the weekend.

 

I have 2 eero pros. I have the router Connected to an Xfinity xFi modem with gigabit speed. Previously I had Netgear Orbi’s and replaced them. They worked flawlessly.

Ever since I made the change, I find that my Internet would drop out to or three times a day. The Eero app would report that the Internet was fine. So I would call into Comcast and let the automated system reboot the modem. The recording would mention something about errors on the line. But when I would call Comcast reps they said everything is fine and that the problem is being caused by the eero  

So then I began rebooting the eero which would also resolve the problem. I have no idea who the true culprit is, but I do know I can resolve it by rebooting the eero and I do know that the Eero app is reporting everything is fine, when it’s not  

Anyone got some advice for me here?

5 replies

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    • atari
    • 3 yrs ago
    • Reported - view

    Hmm lol

    • cstewart.1
    • 3 yrs ago
    • Reported - view

    I've been having Internet dropouts all week. Never had any issues before. What's changed in the past week?

      • atari
      • 3 yrs ago
      • Reported - view

      cstewart Interestingly my problem Scott better for several days and then I had the old symptom again this morning. Seems to happen in the wee hours of the night.

       

      To answer your question about what’s changed in the last week, and update was released five or six days ago.

    • cstewart.1
    • 3 yrs ago
    • Reported - view

    @atari That's what  I thought. It seems that the "update" actually broke it.

      • atari
      • 3 yrs ago
      • Reported - view

      cstewart i’m glad you were able to interpret my terrible grammar there. You’ve restarted I take it?

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