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Eero is not responding

HI,

Our eero router stopped working three days ago. I spent more than 2 hours calling eero with my cell phone and the"your phone call would be answered by the order it received", over, over, and over again. Meanwhile I sent them emails to help with an automatic reply that they will contact us very soon. The second day the same thing. On third day I called them early and nothing happened.

I wrote eero many emails and I explained to them that we work from home and we need WI-FI to do our work. No response.

Now I have a question to eero's community DO YOU THINK THIS IS ACCEPTABLE? IS THIS A NEW WAY TO TREAT THE CUSTOMERS WHO PURCHASE THE EERO PRODUCTS SO EERO CAN BE IN BUSINESS?

I am so mad, frustrated,angry and disappointed. 

EERO please have some respect.

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  • That sucks. I’m sorry you’re having a poor experience with their customer service.

    Can you describe more about what the issue is? Is the light still on on the eero? Have you tried doing a factory reset on the eero (https://support.eero.com/hc/en-us/articles/215473703-How-do-I-reset-my-eero-)?

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  • I too would be frustrated.  I hope you took the "normal" troubleshooting steps by completely powering off your system and then turning back on.  

    I had one device not connect to my system and i'd reboot it over and over. I finally went to the eero app and "restarted network" and that took care of that!

    Hope you heard back from tech support. 

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