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Deleting Offline Devices

Hi there, 

Is it possible to delete out old offline devices from the Eero app?  I have recently restructured my network and removed old wifi extenders and replaced with an additional Eero. 

With having the wifi extenders in use, I would get duplicate devices connected through the app as the device would switch between the Eero and wifi extender. 

 

Any help appreciated.  I hate having lots off offline devices. 

32 replies

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    • jmpackwood
    • 9 mths ago
    • Reported - view

    I have found that I can delete old devices by: 1) creating a new profile (e.g., deleteMe); 2) moving devices to this profile; and 3) deleting the profile.  
     

    Hopefully this workaround works for others too!

      • RobATX
      • 10 days ago
      • Reported - view

       bummer. Didn't work for me. 

      • CraigHew
      • 9 days ago
      • Reported - view

       they drop of the list after a week or so.

      • Mediatech
      • 7 days ago
      • Reported - view

       sure would be nice if once you have identified the device, you could power it off, confirm that you see it go offline in eero. Then click on it and select "rename". MAC address is not going to change. 

         Seems laborious to have to change your network password, rebuild network.

    • jmpackwood
    • 9 mths ago
    • Reported - view

    richw3222 - It’s as simple as it sounds.  Some of the devices that I had lingering were really old, so maybe that’s why it worked for me.  

    • richw3222
    • 9 mths ago
    • Reported - view

    Thanks, I will try again. Since members have been complaining about this for over 2 years and still nothing has been done it says a lot about EERO and their customer service and retention.

    • Davecampbell1
    • 8 mths ago
    • Reported - view

    Didn't work for me either, I even let them sit in the "delete me" for a day, did a reboot thru the app 1st, tried with that profile "paused" 

    Profile deletes, devices in the profile went back the recently online section 

    • k8six
    • 5 days ago
    • Reported - view

    I just spoke with customer service an was told it would automatically fall off the list after 7 days. She also stated IF it don't to have patience and it will automatically be deleted. 

    Well that has not been happening and I put in a FEATURE REQUEST, as we all should, in hopes they get with the program. I suggested once a user hits delete that the program pop up with a message, such as ARE YOU SURE and require you to select Yes/No. 

    We'll see where this goes, BUT I am not going to hold my breath. :( I have 21 in my list to get rid of which adds to the confusion. :( :( 

    GL folks. 

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