Deleting Offline Devices
Is it possible to delete out old offline devices from the Eero app? I have recently restructured my network and removed old wifi extenders and replaced with an additional Eero.
With having the wifi extenders in use, I would get duplicate devices connected through the app as the device would switch between the Eero and wifi extender.
Any help appreciated. I hate having lots off offline devices.
You can’t manually delete offline devices, but they will automatically fall off the list after a couple days (I’m not sure what the specific amount of time it is).
Thanks for the response.
I'll keep an eye out.
I noticed one way to do it is to remove the device off of your profile and it disappears after that.
Has anyone figured out how to DELETE offline devices? Also DELETE OnLine Devices, so I can attempt to rename them one by one as they reconnect
I have over 60 smart home devices named as they just connected once set up this newest EERO setup.
I haven't noticed any offline devices fall off. For example, my Brother watched our house weeks ago. He used wifi on his cell. His cell is still there
Will they add a way to delete devices from EERO?
They should, cause if it's a legit device it would or should reconnect to the network again.
This would allow renaming & diagnosing what devices they are. For example, someones cell phone who visits then leaves, to a smart switch when there's 15 in house that are all the same Brand & the MAC id's are all similar
I've tried calling they aren't staffed for service unfortunately, so thank you for that great reply
I had this exact issue with my Daughter's Nintendo Switch which would not connect at all. both mine and My Son's connected fine.
In the end I was able to get it sorted by:
1) Going on to the Network settings and taking off "IP V6"
2) On the Device, I reduced the MTU size down to 1200.
After this it connected straight away. My Eero pods are on v6.6 if that helps anyone.
I have devices that I have owned for a year that still show up. They are not dropping off.
I'm surprised with Eero not having a way to delete old devices.
They need to make a way to select what NETWORK or preferred signal devices use also, so you can dedicate old devices to 2.4ghz only for WEMO Devices & new 5GHZ only for newer ring Cameras as examples.
It's the year 2022 shouldn't be an issue
It has been over 2 years since this question was raised and nothing has changed, clearly the Eero development team don't care about what the end users want as they already have our money. The system is lacking several quite basic features that would vastly improve the end user experience but no-one in the company seems to care about us, maybe it's time to find a replacement system that I can setup and control how I want it rather than how the manuafacturer wants it.
I have found that I can delete old devices by: 1) creating a new profile (e.g., deleteMe); 2) moving devices to this profile; and 3) deleting the profile.
Hopefully this workaround works for others too!
- 5 mths agoLast active