Deleting Offline Devices

Ginge52
3 yrs ago
28replies

Hi there,

Is it possible to delete out old offline devices from the Eero app? I have recently restructured my network and removed old wifi extenders and replaced with an additional Eero.

With having the wifi extenders in use, I would get duplicate devices connected through the app as the device would switch between the Eero and wifi extender.

Any help appreciated. I hate having lots off offline devices.

- cMoo92
- 3 yrs ago
- Reported - view
You can’t manually delete offline devices, but they will automatically fall off the list after a couple days (I’m not sure what the specific amount of time it is).
- btrkg
  
  1 yr ago
  
  Reported - view
  cMoo92 I have devices that aren't connected but they remain in the list of devices months after being disconnected.
- Ginge52
- 3 yrs ago
- Reported - view
Thanks for the response.
I'll keep an eye out.
- RUBYChris
  
  1 yr ago
  
  Reported - view
  Ginge52 did they remove themselves after a few days?
- jinxb71
- 2 yrs ago
- Reported - view
I noticed one way to do it is to remove the device off of your profile and it disappears after that.
- Davecampbell1
- 1 yr ago
- Reported - view
Has anyone figured out how to DELETE offline devices? Also DELETE OnLine Devices, so I can attempt to rename them one by one as they reconnect

I have over 60 smart home devices named as they just connected once set up this newest EERO setup.

I haven't noticed any offline devices fall off. For example, my Brother watched our house weeks ago. He used wifi on his cell. His cell is still there
- eero_support
  
  1 yr ago
  
  Reported - view
  Hello Davecampbell1 ,
  
  Thank you for reaching out to us and welcome to The Community! Devices that are offline for a few weeks should drop off the network, it is strange that a device is still showing in your app as an offline device. You can try soft resetting the eeros but we might need to look into the network and check the back end why this is happening. I would suggest giving our phone support a call so we can look into this for you.
  
  https://support.eero.com/hc/en-us/articles/207376426-How-do-I-contact-eero-support-
  
  There is currently is not a way to delete connected or disconnected devices from the logs. When it comes to renaming the devices on your network there are a few ways you can do this.
  
  1) Turn a device off, locate the device in the offline devices and change the name in the device details in the app then plug the device back in.
  
  2) Change the password of your network and reconnect devices one by one allowing you to rename the devices as you reconnect them.
  
  3) Hard reset and rebuild the eero network then add the devices one-by-one, changing their names as you do it. This is also a way to clear out the offline device list as you will be building an entirely new network.
- LMCNH
  
  1 yr ago
  
  Reported - view
  Davecampbell1 you've probably already solved this but maybe someone else can benefit. I went to my smart device app (Kasa in my case) and compared MAC addresses of a device to a connected device and set the name that way.
- richw3222
  
  7 mths ago
  
  Reported - view
  James Why do we have to go through all these drastic steps of soft and hard reset that doesn't work anyway? Why can't EERO fix this problem with a simple delete option on the app ???
- pologoal2006
  
  5 mths ago
  
  Reported - view
  richw3222
  
  i absolutely agree. Every no name device has this possibility. Itˋs like building a new wall in a house to let a drilling hole disappear
- Davecampbell1
- 1 yr ago
- Reported - view
Will they add a way to delete devices from EERO?

They should, cause if it's a legit device it would or should reconnect to the network again.

This would allow renaming & diagnosing what devices they are. For example, someones cell phone who visits then leaves, to a smart switch when there's 15 in house that are all the same Brand & the MAC id's are all similar

I've tried calling they aren't staffed for service unfortunately, so thank you for that great reply
- eero_support
  
  1 yr ago
  
  Reported - view
  Hello Davecampbell1 ,
  
  I personally have no control over what features are implemented, but agree there are a lot of great feature requests that are being constantly offered to us. The best way to push feature requests is to email support@eero.com asking for the features you would like and we will get the request escalated for review and consideration.
- techiejace
- 1 yr ago
- Reported - view
I had this exact issue with my Daughter's Nintendo Switch which would not connect at all. both mine and My Son's connected fine.

In the end I was able to get it sorted by:

1) Going on to the Network settings and taking off "IP V6"

2) On the Device, I reduced the MTU size down to 1200.

After this it connected straight away. My Eero pods are on v6.6 if that helps anyone.
- Okami
- 1 yr ago
- Reported - view
I have devices that I have owned for a year that still show up. They are not dropping off.
- Davecampbell1
- 1 yr ago
- Reported - view
I'm surprised with Eero not having a way to delete old devices.

They need to make a way to select what NETWORK or preferred signal devices use also, so you can dedicate old devices to 2.4ghz only for WEMO Devices & new 5GHZ only for newer ring Cameras as examples.

It's the year 2022 shouldn't be an issue
- Halberstadt
  
  8 mths ago
  
  Reported - view
  Davecampbell1 It's now 2023 and the issue still exists. I am unable to add a water sensor device to its app because a previous failed attempt to add it left an entry in the eero device list, and this confuses the app enough that it cannot succeed.
- Davecampbell1
  
  8 mths ago
  
  Reported - view
  Halberstadt totally agree, I have select words I would use to the fact you can't simply hold onto the device in the lists & have the option to permanently delete it!
  
  Or choose which eero you want it connected to always.
  
  I have a wifi light switch which I noticed connects to a EERO over 100 feet away when the Main Base station is less than 4 Feet away! These wifi switches will ONLY work on the 2.4 network only, & you can't select which Network if you wanted either.
  
  My suggestion keep Bugging Eero or ask Eero to replace your water sensor
- richw3222
  
  7 mths ago
  
  Reported - view
  Davecampbell1 I will second that motion. You can pause the 5g but you can't the 2.4g. How hard can that be to put on the app???
- TonyBear
- 7 mths ago
- Reported - view
It has been over 2 years since this question was raised and nothing has changed, clearly the Eero development team don't care about what the end users want as they already have our money. The system is lacking several quite basic features that would vastly improve the end user experience but no-one in the company seems to care about us, maybe it's time to find a replacement system that I can setup and control how I want it rather than how the manuafacturer wants it.
- Davecampbell1
  
  7 mths ago
  
  Reported - view
  TonyBear you're completely correct, they put more into buying subscriptions you don't need, nothing for Smart homes. I know many who said the Heck with Eero & went back to Chinese wifi even since they could change what they want easily
- jmpackwood
- 7 mths ago
- Reported - view
I have found that I can delete old devices by: 1) creating a new profile (e.g., deleteMe); 2) moving devices to this profile; and 3) deleting the profile.

Hopefully this workaround works for others too!
- TonyBear
  
  7 mths ago
  
  Reported - view
  jmp That's an excellent idea, thank you 👏
- richw3222
  
  7 mths ago
  
  Reported - view
  jmp Just tried that and they still there !!
- richw3222
  
  7 mths ago
  
  Reported - view
  jmp I tried this several times and nothing was deleted. Am I missing a step? It is pretty simple to do but just doesn't work for me. Thanks for any tips or suggestions.
- jinxb71
  
  6 mths ago
  
  Reported - view
  jmp OMG THAT WORKED!!! Finally!! After all this time!! What a great workaround! Thanks for the tip! You’re a genius!!!

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Deleting Offline Devices

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