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Devices in app only show IPv6 addresses

As per the title, when viewing devices in the app, only IPv6 addresses are shown. Obviously I'd much prefer to see the IPv4 addresses given I don't use IPv6 at all.

In addition I have a device hard wired to a meshed access point which doesn't show at all. Not a big deal but worth mentioning.

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  • Hello, 

    In regards to IPv6 addresses being shown, do you have IPv6 enabled? Lets check this and disable this if we can. The toggle is in Settings -> Advanced -> IPv6. 

    In regards to the hardwired device not showing up as connected to the network. What troubleshooting steps have you done so far? The first steps I would recommend is to check and see if a software update is available. Settings -> Software Updates. If, after updating or if you do not need to update, you are still experiencing this behavior try soft resetting your gateway eero. I have linked an article below to walk you through this process.

    https://support.eero.com/hc/en-us/articles/215473703-How-do-I-reset-my-eero-

    Thank you,

    James Wilcox

    eero Support

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  • I don't actually have an option to turn off IPv6. I would imagine this is because I'm in bridged mode ? It's behind a firewall which also has IPv6 disabled.

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    • PeteB 

      Ahhhhh. If your eero network is in bridge mode than it does not handle any of the ip assignments or routing information. This means that any reporting in the eero app may not be correct. The app is meant to work with the router function of the eero devices and since you have your eero network bridged it will not always report correct data because it is unable to contact the router portion of the eero for updates.

      James Wilcox

      eero Support

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  • Well that's perfectly sensible as it isn't the DHCP server but you'd think it could figure the IP addresses of traffic passing across it.

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  • I'm stunned today to open my app and have the Eero crap app displaying IPV6 addresses in bridge configuration which isn't using IPV6 and never has.   I've never had this problem in many years using the app.  As usual, Eero regressing features regularly.

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