Why are my hive plugs not connecting?

"I have an Eero network and have hive hub connected. Camera works fine but it won’t pick up hive plugs when I try to add them - any ideas?"

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  • Hello susan ,

    Thank you for reaching out to us and welcome to the Community! Can you describe the steps you are taking to add the hive plugs? You may need to temp hide the 5GHz on the eero network to get the plugs to connect as a lot of IoT devices can only connect to 2.4GHz networks.

    You can temp hide the 5GHz in the eero app. Go to Settings -> Troubleshooting -> My device won't connect -> My device is 2.4 GHz only -> Temporarily pause 5 GHz.

    Give that a try and see if the plugs will connect up. After 15 minutes the 5GHz broadcast will come back and the devices should stay connected.

    Like 1
      • Knott46
      • Knott46
      • 3 wk ago
      • Reported - view

      Thanks for the information, I will try to figure it out for more. Keep sharing such informative post.   



  • If you're trying to pair your Hive Active Plug and you don't see a light on the front flashing amber you may need to reset it. To reset your Hive Active Plug, press and hold the button on the front for ten seconds. ... Try installing your Hive Active Plug in your Hive app or online dashboard again. IndigoCard

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