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FIOS G3100 Router & Eero Pro 6

I have the G3100 router, with GB connection) and the Eero Pro 6.  I also have cable through Fios.  I have the Pro 6 directly connected to the router and have turned the wifi off on the router.  I tried looking for an option to put the G3100 into bridge mode but I did not see it anywhere when I logged onto the router admin site.

I have the Eero in bridge mode as well.  The internet works and all but I would like to be able to take advantage of the Eero secure features (a large part of the reason why I bought them).  Is there something I can do to make it work so I have the secure features as well as no issues with my cable or wifi?  If not I may just go ahead and return it.

I am not super tech savy so I would appreciate if you can dumb down any responses and/or directions.

3 replies

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    • eero_support
    • 2 yrs ago
    • Reported - view

    Hello labdog98 ,

    When an eero is placed in bridge mode you will lose a lot of the features that the eero offers, including access to eero Secure. Take a look at our article about setting eeros up on Verizon FiOS. If you do not have TV through FiOS you can connect the eero up directly to the ONT and bypass the router. The steps for this are in the article.

    https://support.eero.com/hc/en-us/articles/207987916-Setting-up-eero-with-Verizon-Fios

    If you are unable to do that you can give us a call and request a refund for your eero Secure subscription. Below is an article going over the advanced features that are lost when an eero is in bridge mode.

    https://support.eero.com/hc/en-us/articles/115000825206-What-advanced-features-do-I-lose-access-to-if-I-put-my-eeros-into-bridge-mode-

    • Emmerich
    • 2 yrs ago
    • Reported - view

    So I had an old Fios router from when I first moved into my home 3 years ago. Verizon recently sent me their newer G3100 router which I installed earlier today. I set it up exactly how I had my old router set up...ONT going to the WAN port of the router and then the Eero plugged into the LAN1 port of the router with the Eero set up in bridge mode. I also turned off the WiFi on the router itself.

    • jstevans
    • 1 yr ago
    • Reported - view

    This thread says FiOS users need to put the Eero system into bridge mode.  However, another post, listed below, seems to say this is not necessary if one has "a combo device" which I believe my FiOS G3100 is.

    I obtain cable TV and Internet through FiOS.

    Several of my important devices are hard wired into it the router/modem or to the network switch that is attached to the FiOS router. 

    My three Eeros are each hard wired back to a switch connected to the FiOS router/modem.

    Wi-Fi V6 is disabled on my Eero system, I have no devices that can make use of it.  HOWEVER, V6 was on for the first few days after installing the Eero.

    The FiOS router's built-in Wi-Fi is disabled, completely turned off. 

    All my devices are using automatic DHCP as far as I can determine

    In the post titled "How do I set up my eero if I want to keep my existing router?" it says "If you have a modem/router combo device, simply plug your gateway eero into the combo device and follow the setup instructions from there."  The FiOS G3100 is a combo device as I understand the meaning of that.

    In my situation (combo device, router Wi-Fi turned off, Eeros all hard wired, do I still need to use Bridge Mode?

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