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Eero certificate error

Why did I get this error message on my Ipad and what does it mean? I had recently blocked the device then re-enabled it and this showed up. Also is there any way to delete a device showing in "recently online"? I had my Ipad named and at one point I could not reconnect it. I finally rebooted the system it reconnected but did not reconnect as "My Ipad". It came up as an un-named device so now I show my Ipad connected and the previous named Ipad as a "recently online" device. Thanks

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  • Also the first time it was connected it came up as manufacturer as an Apple Device. When it reconnected it shows up as unknown manufacturer. Is the Ipad bad? Thanks for any guidance.

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  • Hello Jackie,

    This is possibly due to a new feature Apple implemented on their devices called "Private Address". It makes it so when ever the device connects to a network it creates a new mac id and provides that to the network. Mac ids are how networks identify and assign IP Addresses to devices. This would be the first thing I would check in this instance. In your iPad goto Settings -> WiFi -> click the i for the details of your home network and disable Private Address. It will disable it only for your home network. 

    Recently online devices will fall off after about two weeks. But you can rename all devices on your network by clicking on the device to view it's details and changing the name there.

    Let me know if you have any questions,

    James

    eero Support

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  • Thanks but what about the Eero certificate error? Is that related? Thanks

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    • Hello @Jackietools,

      Wanted to give you an update. I'm still looking into this and will most likely need to wait for Monday to get a response from our engineers. I appreciate your patience and wanted you to know I did not forget you.

      Thank you,

      James

      eero Support 

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  • Thanks

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    • Hello Jackietools ,

      I was able to verify that this is the message that should be received when a device is blocked on the eero network. If you are getting this message and your device is not in the blocked list, we're going to want to take a look at this. If so, can you email support@eero.com, place Community Follow-Up in the subject line, and describe the behavior in the body of the email.

      If you do find your device in the blocked devices list you can just unblock it and it should resolve this.

      Thank you,

      James

      eero Support

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  • Yes I was was blocking it on eero network on and off several times but it was not blocked when certificate error popped. I’m sure it was related but since I stopped intermittently blocking it error has not returned. I am concerned with people trying to hack into our network as we have some unscrupulous neighbors who engage in unsaid illegal activities and they know we have security cameras. Please elaborate on how secure eero is? Is it more secure than me using my previous WiFi direct from my Verizon G1100 router. I’m worried they can hack network and intercept my Ring camera signals. Anything you can tell me to assure me the network cannot be hacked or interfered with would be greatly appreciated. Thanks for your help and expertise.

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  • I've been having this problem for months with my son's iPad. Every night I block his device using Eero from 10pm to 6am. Every time this block happens, we get this error in the morning (*AFTER* 6am). When I disable the evening block the iPad doesn't have the error in the morning. The certificate error pops up at least 10x for different services on the iPad. What can I do to stop this *AND* keep the evening blocking? it is super annoying. 

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