1Bizzare behavior with eero. Random websites blocked with connection reset
So I am seeing some bizzare behavior with eero. I have a setup with one gateway and one beacon (pretty simple setup). After I updated to 3.18.1-7, suddenly random websites won't load. I am also unable to download any files! So far I have seen
- Discord will not startup because it can't download updates
- I am unable to download any files (skype, discord, android studio, etc.). It all fails with "Network Error"
- I can't visit websites like icloud.com or linkedin.com. Inspecting the site, looks like the javascript has failed to download with ERR_CONNECTION_RESET. The same error for discord!!
Steps I have taken so far
- I know this is a problem with eero because I connected directly to the model and everything works
- I know that my networking is not an issue because if I connect to VPN.. everything works
- I tried restarting the eero
- I tried resetting my network
- I have all eero Labs feature turned off
Looks like eero is blocking some random downloads (js, exe). I have eero Secure, but I have it turned off.
I am at my wits end on how to fix this!! I have to throw my eero in the trash if this doesn't get resolved soon.
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You really need to contact eero support for this issue. I’m sure they’ll be able to get this resolved for you.
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Yes I did. Wanted to see if anyone here also saw similar issues after the new update.
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kmanamcheri I am having issues!
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For those interested, eero has issues with SB6183 modem (which is what I have)
However, it looks like there is another firmware version which also has similar bugs. I am running SB6183-9.2.0.0-GA-04-37-NOSH on the modem. So if anyone else is running this firmware, file downloads are affected (and random javascript files won't load)
On this whole issue, eero support has been fantastic :) They have been very helpful and I am in the process of looking into how I can resolve this issue (maybe Arris can push a new update, or I probably would have to buy a different modem). Netgear CM600 seems to be a popular choice in the forums.
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Running this FW version on my SB6183 without issues for what it's worth: D30CM-OSPREY-1.5.2.5-GA-00-NOSH. We're at the mercy of the ISP when it comes to modem firmware though.
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David S I wish I could update my modem firmware manually. Apparently, only the ISP can do that. So I am probably stuck with the current firmware (unless I call my ISP and convince them that this a bug)
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kmanamcheri I'm with you! I'm sure we're locked out as the modem is what's used to control our speeds from what I've heard. It certainly couldn't hurt to call them and plead your case. Perhaps eero will step in and speak with them if it affects more of their customers with the same scenario.
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Down to almost every detail , I am having the exact same problems and I've tried the same actions to correct it. One difference is that I'm using three standard eero devices (not the pro or beacon). The coverage and speeds are great, but certain pages struggle to load, including linkedin. I've also had sporadic issues with chromecast, some videos on youtube, and loading netflix. Whenever I switch off of my eero network or plug directly into the modem, everything works just fine. I also can't log It's very, very frustrating! I'm for sure it's a problem with my eeros. I called eero support, and they told me to email them back every time that I had a problem, which is nearly all of the time, so I've sent about 5-10 emails in the last 24 hours about my inability to perform certain actions on the network. I'll wait until Monday to hear back from the support team, but It's looking like I'm going to have to go with another type of wireless network. As a note, I have a TP-Link TC-7610 modem. kmanamcheri did you ever get this solved?
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gormantt After back and forth with eero support, they finally said that it is my modem Arris SB6183. So they suggested I purchase a different modem! I got the Netgear CM600 and everything works perfectly now.
Looks like its not just the SB6183 then! Its also with the TPLink modems. Maybe they all share the same open source software version.I am still unhappy that eero doesn't work with certain modems, but I have no other option I guess. There are three companies involved here
1. The modem manufacturere
2. ISP (who controls the firmware version) and
3. eeroEach company wants the other to fix the problem and in the end, we are left with trying out different combinations and stick with one which works! It sucks, but what else can we do.
If I start getting issues with Netgear as well, I probably will switch over to google mesh or something else. -
gormantt I recommend getting the Netgear CM600 and see if that resolves the problem. If not, you can always return it. Not sure where you live, but Best Buy is still doing pickups in store.
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kmanamcheri Thanks for the recommendation! I'll give it a shot.
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gormantt . I agree the CM 600 is a great modem (I have two CM 600s as backups due to frequent storms where I live - modems don't last long around here), however, make sure the CM 600 is on your ISP's approved list for customer owned modems and rated by them (not just Netgear) for your speed plan before you buy one.
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I have the same exact issue, except I have a Zoom 5345 cable modem. I've had the Eero for almost two weeks. Everything works great on a 2018 Macbook Pro. Works fine on a Dell XPS desktop connected via wired Ethernet. If the same Dell XPS, a Microsoft Surface Pro, or an older (2013) Macbook Pro connect via wifi, then general web browsing works but downloading files fails with the connection being reset.
Switching back to my old wireless router, everything works fine.
I tried connecting my Eero to my cable modem with my old router in between but that still fails.
It's unfortunate, seems I'm going to need to return the Eero. I did talk to support but they didn't have anything helpful to add. It's a very strange problem.
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robs I'm so happy to find this thread. These are exactly the problems I'm having. It's infuriating. I spent hours on the phone with Eero support and they acted like I was crazy and that they'd never heard of problems like this. It's so close to being a great product, but instead it's terrible. I tried taking it back to Best Buy, but they wouldn't take it because it had been more than 2 weeks. I can't believe this thread is marked as "answered" when people are still having the same issue and the only apparent solution is to buy a new cable modem. Hey Eero, if you won't fix your code, why don't you just send me a replacement cable modem?
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Was there a solution for yhis ever found I just bought a second-hand Eero and my kid is having trouble connecting to Discord not sure what other issues are liable to crop up and we've only had it for about a week
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Saltydad if your kid has just been having issues within the last few hours, that was a problem on Discord’s end: https://downdetector.com/status/discord/
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cMoo92 ok I'll ask thought she said a couple days. Thanks
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cMoo92 turns out something that was going on with the homeschooling was blocking Discord. Found a workaround she's up and running again. Just waiting to see if I actually have other issues since I have the sb6183 modem
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Saltydad I replaced my modem with the Netgear CM600 and the issues went away. I don't know if support has been added for the SB6183. As others have recommended, maybe you get a used Netgear as a backup.
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kmanamcheri I'm going to try to see if there is no update because I do have the Arris SB 6138
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kmanamcheri I noticed on Amazon there is a cm700 for only three more dollars. Would that be a better option
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thanks for post.
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I am having some similar issues. Our private work website isnt working. I added it to the safe list, turned off advanced security and I can get into the site but after a minute or two or when it tries to connect to a new page within the site I get logged off of it. It isnt my work site because it works fine when I connected to my mifi card.
