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Bizzare behavior with eero. Random websites blocked with connection reset

So I am seeing some bizzare behavior with eero. I have a setup with one gateway and one beacon (pretty simple setup). After I updated to 3.18.1-7, suddenly random websites won't load. I am also unable to download any files! So far I have seen

 

  • Discord will not startup because it can't download updates
  • I am unable to download any files (skype, discord, android studio, etc.). It all fails with "Network Error"
  • I can't visit websites like icloud.com or linkedin.com. Inspecting the site, looks like the javascript has failed to download with ERR_CONNECTION_RESET. The same error for discord!!

 

Steps I have taken so far

  1. I know this is a problem with eero because I connected directly to the model and everything works
  2. I know that my networking is not an issue because if I connect to VPN.. everything works
  3. I tried restarting the eero
  4. I tried resetting my network
  5. I have all eero Labs feature turned off

Looks like eero is blocking some random downloads (js, exe). I have eero Secure, but I have it turned off. 

I am at my wits end on how to fix this!! I have to throw my eero in the trash if this doesn't get resolved soon. 

 

     

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  • You really need to contact eero support for this issue. I’m sure they’ll be able to get this resolved for you.

    Like 2
  • Yes I did. Wanted to see if anyone here also saw similar issues after the new update.

    Like 1
  • For those interested, eero has issues with SB6183 modem (which is what I have)

    https://support.eero.com/hc/en-us/articles/209384066-I-have-an-Arris-SB6183-modem-and-I-m-experiencing-issues-with-my-eero-network-

    However, it looks like there is another firmware version which also has similar bugs. I am running SB6183-9.2.0.0-GA-04-37-NOSH on the modem. So if anyone else is running this firmware, file downloads are affected (and random javascript files won't load)

    On this whole issue, eero support has been fantastic :) They have been very helpful and I am in the process of looking into how I can resolve this issue (maybe Arris can push a new update, or I probably would have to buy a different modem). Netgear CM600 seems to be a popular choice in the forums.

    Like 1
  • Running this FW version on my SB6183 without issues for what it's worth: D30CM-OSPREY-1.5.2.5-GA-00-NOSH. We're at the mercy of the ISP when it comes to modem firmware though.

    Like
  • David S I wish I could update my modem firmware manually. Apparently, only the ISP can do that. So I am probably stuck with the current firmware (unless I call my ISP and convince them that this a bug)

    Like
      • David S
      • David_S
      • 13 days ago
      • Reported - view

      kmanamcheri I'm with you! I'm sure we're locked out as the modem is what's used to control our speeds from what I've heard. It certainly couldn't hurt to call them and plead your case. Perhaps eero will step in and speak with them if it affects more of their customers with the same scenario. 

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  • 13 days agoLast active
  • 6Replies
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