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Echo Dot doesn't appear in eero App

 I have an Echo Dot 4th that is connected to the WiFi but the eero App doesn't show it anywhere in the device list. I've power cycled the Dot and the Network is upto date software wise. Dot shows in the Amazon App, it's connected to the WiFi and performs perfectly but the eero App can't see it. Any ideas?

8 replies

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    • Colm
    • 10 mths ago
    • Reported - view

    I have the same issue. Are you outside US/Canada?

    • Rondamorin
    • 10 mths ago
    • Reported - view

    I am new Here and I am also having the same type of issue last time. Mine just appeared last week. A couple of other folks here reported the same thing. Make sure both the Dot and your eero app are running their latest updates. Also Dots that you want to use as extended cannot be part of a speaker group. I had to remove mine from my "whole house" group. 

    • ourcad9tyate
    • 10 mths ago
    • Reported - view

    Mine does this when the dot is connected to my Fire TV as a home theatre. May not be the case here as you never mentioned if you connected it to a Fire TV but this definitely results in the device not showing on the network because it actually connects to the Fire TV's wifi in this case.

    • Maind1985
    • 9 mths ago
    • Reported - view

    Hello

    If your Echo Dot isn't appearing in the eero app, there are a few possible causes and solutions:

    Restart the Echo Dot and eero network: Restart both devices to see if the issue is resolved.

    Update the software: Check for any available software updates for the Echo Dot and eero network, and update if necessary. C4Yourself Login Check the network settings: Make sure the Echo Dot is connected to the correct Wi-Fi network, and that the network settings are correct.

    Disable and re-enable the skill: Disable and then re-enable the eero skill on the Alexa app to refresh the connection.

    If the issue persists, you may need to contact Amazon or eero support for further assistance.

    • dineshkeswani
    • 6 mths ago
    • Reported - view

    Hello 

    I have purchased echo dot 5th generation as eero extender. I am currently based in Australia. I am not able to link this, or find alexa skill Eero. Will I be able to use the echo dot 5th generation as extender on eero 6 in Australia??? 

      • Michael_eero_support
      • 6 mths ago
      • Reported - view

      dineshkeswani Currently eero Built-In only works in US and Canada, so it won't work in Australia right now.  We are working to get it to other regions as soon as possible.

      • wazc23
      • 1 mth ago
      • Reported - view

       any update on how this is going, I also bought the echo dot for extending network quite some time back and have never been able to use the feature (in Australia also)

      • Evan_eero_support
      • 1 mth ago
      • Reported - view

       Stepping in here to update you while Michael is out for the evening. We have since been able to expand the feature to the UK, but still no updates for Australia at this time.

Content aside

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