0

Unable to verify mobile number

Since setting up my network and account I've never been able to successfully verify my mobile number. When you open the app occasionally will get the alert to verify. I tap that alert nothing happens other then I can x to dismiss.

Going into profile I can see my number but I get a message saying to enter a valid mobile number. One time I was able to get Erro to send SMS my phone but the app would never move to the next screen to submit the numbers in the SMS just stayed on the screen to enter a valid mobile number.


My main device is on Android 11 but I've tried two difference devices to the same findings so I'm assuming it's an issue either with my number or my carrier. 

My number is USA and in format +1xxxxxxxxxx. Current mobile carrier is Mint Mobile but a number that was originally transferred from Verizon. 

Anybody else have any issues validating mobile numbers? Any suggestions to try? 

3replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
Like Follow
  • 2 mths agoLast active
  • 3Replies
  • 14Views
  • 3 Following

Need Help? We're here for you!

We're big on support, and we want to make sure you always have the best eero experience possible. Here are several resources you can use if you ever need our help!


Quick links

Community Guidelines

Help Center

Contact eero support

@eerosupport

eero.com