Losing wired connections
I have an ATT cellular modem connected to a Eero Pro Wifi Mesh system (2nd gen). I have the ATT device connected by Ethernet cable to the primary Eero router in my attic closet. My attic Eero is connected to an unmanaged netgear switch. That switch is connected to various places across the house. Two of those connections are to the master bedroom and a garage apartment. Those wall jacks are connected to additional Eeros. All via Ethernet cables.
When initially powered on and hooked up via the attic switch - both additional Eeros show a wired connection but then will switch to wireless after a few minutes. I tried different network switches in the attic, but the same loss of wired connection occurred.
Had a couple calls with Eero tech support but no solutions so far. Any advice would be appreciated. Thx!
I’d put my money on the issue being that either the switch is only 100Mb instead of gigabit, or you have Cat5 cable(s) instead of Cat5e or Cat6 somewhere in the chain. This would also cause the connections to be limited to only 100Mbps. Therefore, the other eeros would figure out that they would have faster speeds on the backhaul by going wirelessly than using the Ethernet connection.
It could also be a bug with your app. If you click onto the eero and view the details of the eero does it show as wired or wireless?
Edit: If you do a few speed tests from a device connected to those eeros is it similar to the speed you get when connected to the Gateway?
They initially show a wired icon and then flip to wireless. And the detailed page for the Eero matches and then flips.
I think speeds are generally the same but would have to check and there is some variability because it’s cellular. Generally 25-100 MB/s. The garage is farther away from the main gateway so it really needs to operate on a wired basis. Much less stable on wireless because of distance.
I am having the same issue after upgrading from Eero/Eero Pro routers to Eero Pro 6 routers. Same topology and network settings. I never saw this issue with the Eero/Eero Pro routers over many years and it's happening constantly with the new ones.
Basically the non-gateway wired router loses its connection:
- Eero pro 6 - gateway - wired (no issue)
- Eero pro 6 - wifi (no issue)
- Eero pro 6 - wired (loses connection)
I'm using 2 NetGear GS105NAv5 switches and cables are Cat 5e or above. All of this hasn't changed recently.
Hey the same thing is happening to me. Have my main Eero I'm using as the router. Cable goes to switch. Cable from switch goes to Eero 2 in another room. Cable from Eero 2 goes to switch 2. Cable from switch 2 goes to eero 3.
When I restart the Eero's they start off wired but then after ~10 minutes they move back to wireless. When they are in the wired backhaul the speeds are much faster near the nodes so not sure what is happening.
Am on the latest software 6.11.1
I'm having the same issue. From time to time my Eero 6 (cable from modem to Eero 6-Ring Base and from Eero6-Ring Base to switch) loses wired connection to the switch. I've called Eero support to claim a defective unit but was given the run-around. So far it has happend a few times and after a few hours the connection seems to spontaneously come back up.