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Losing wired connections

I have an ATT cellular modem connected to a Eero Pro Wifi Mesh system (2nd gen). I have the ATT device connected by Ethernet cable to the primary Eero router in my attic closet. My attic Eero is connected to an unmanaged netgear switch. That switch is connected to various places across the house. Two of those connections are to the master bedroom and a garage apartment. Those wall jacks are connected to additional Eeros. All via Ethernet cables. 
 

When initially powered on and hooked up via the attic switch - both additional Eeros show a wired connection but then will switch to wireless after a few minutes. I tried different network switches in the attic, but the same loss of wired connection occurred. 
 

Had a couple calls with Eero tech support but no solutions so far. Any advice would be appreciated. Thx!

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  • I’d put my money on the issue being that either the switch is only 100Mb instead of gigabit, or you have Cat5 cable(s) instead of Cat5e or Cat6 somewhere in the chain. This would also cause the connections to be limited to only 100Mbps. Therefore, the other eeros would figure out that they would have faster speeds on the backhaul by going wirelessly than using the Ethernet connection.

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  • Ok, thanks. They are new Netgear gigabit switches. I’d have to check on the cabling. The house is about 10 years old and was cabled during original construction. 

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  • Hello,

    It could also be a bug with your app. If you click onto the eero and view the details of the eero does it show as wired or wireless?

    Edit: If you do a few speed tests from a device connected to those eeros is it similar to the speed you get when connected to the Gateway?

    Thank you,

    James

    eero Support

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  • They initially show a wired icon and then flip to wireless. And the detailed page for the Eero matches and then flips. 
     

    I think speeds are generally the same but would have to check and there is some variability because it’s cellular. Generally 25-100 MB/s. The garage is farther away from the main gateway so it really needs to operate on a wired basis. Much less stable on wireless because of distance. 

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    • Hello riceowl94 ,

      There seem to be a lot of variables that could be affecting this, but as long as your topology is setup correctly and you only have one eero plugged directly into the internet source then the eeros should show as wired if they are wired. If they are still falling offline, I would suggest trying to connect them directly into the back of the Gateway eero and see if this behavior continues to happen. If it does not, it could be the switch, the ethernet cord going from the switch to the location, or the ports on the walls. 

      It is going to be a bit of testing, but it is necessary to narrow down the cause of this behavior. If you would like assistance with this please reach out to our eero support team phone lines or let me know here and we can start troubleshooting this behavior.

      https://support.eero.com/hc/en-us/articles/207376426-How-do-I-contact-eero-support-

      Thank you,

      James

      eero Support

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      • riceowl94
      • riceowl94
      • 1 yr ago
      • Reported - view

      James ok. Here’s the latest update. The wired connection will seem to hold into the back of the eero but it won’t hold going through a switch. 
       

      I’ve tried 2 different, new Netgear unmanaged gigabit switches. And I tried a TP link switch today. I also used a different Ethernet cable between the eero and switch. 
       

      All of the house cabling appears to be Cat5e. 
       

      Thoughts on next steps. Seems like it’s an eero comparability issue with the switch in the middle. It’ll hold for a few minutes and then change to wireless. 

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      • riceowl94
      • riceowl94
      • 1 yr ago
      • Reported - view

      James and one more thing, I’m wondering if this could have something to do with an eero system update. 
       

      When my system toggles to wireless, I lose all connectivity to the products tied to the switch (even though the eero remains Ethernet cabled to the switch). For example, I can’t remotely access my house video cams that are connected to the switch. And, I used to be able to do so with all the same eero and other devices. 

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  • I am having the same issue - Eero switching from wired to wireless connection after a few minutes when going through a switch. Did you finally find a solution to this one? 

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  • I am having the same issue after upgrading from Eero/Eero Pro routers to Eero Pro 6 routers. Same topology and network settings. I never saw this issue with the Eero/Eero Pro routers over many years and it's happening constantly with the new ones.

    Basically the non-gateway wired router loses its connection:

    - Eero pro 6 - gateway - wired (no issue)

    - Eero pro 6 - wifi (no issue)

    - Eero pro 6 - wired (loses connection)

    I'm using 2 NetGear GS105NAv5 switches and cables are Cat 5e or above. All of this hasn't changed recently.

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  • I am having the same issue, any update on a solution?

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      • soleares
      • soleares
      • 8 mths ago
      • Reported - view

      augustov Possibly.


      - I removed all eeros from the network which deletes the network.   
      - I hard restarted all the eeros until they blinked red. See the docs for instructions.
      - i switched the gateway to be one of the other eeros. 
      - I left all settings at their default values meaning I didn’t enable any lab features and left upnp on and thread off

      I haven’t had the issue since so hopefully this resolved it. Good luck and let us know if you resolve it. 

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      • soleares
      • soleares
      • 8 mths ago
      • Reported - view

      augustov Nevermind. The issue came back today. I think these Eeros Pro 6 routers are going back to Amazon and I'll stick with my old Eero and Eero Pros.

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      • augustov
      • augustov
      • 8 mths ago
      • Reported - view

      soleares Thanks for sharing, yes I tried that and it also came back as well, for what is worth I have Eero Pros 2nd gen, so this is happening also there, I wonder if it is related to the 6.x firmware and has something to do on how it prioritizes traffic over switches...

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      • soleares
      • soleares
      • 8 mths ago
      • Reported - view

      augustov Are you also using Global Protect or some other VPN by chance?

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      • augustov
      • augustov
      • 8 mths ago
      • Reported - view

      soleares I do have Global Protect but at the PC level (one or two PCs) not at the router or switch or cable modem level

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      • soleares
      • soleares
      • 7 mths ago
      • Reported - view

      augustov So it only happens when I plug my Mac laptop directly into the wired Eero. It doesn't happen when I connect with WiFi. And I think it happens while on Global Protect or OpenVPN.

      I'll check this week if it happens with the recent software update 6.8.0.

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  • I haven’t had this issue happen since being on the last few software updates. Currently on 6.9.3. Is this resolved now for you too?

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  • Hey the same thing is happening to me. Have my main Eero I'm using as the router. Cable goes to switch. Cable from switch goes to Eero 2 in another room. Cable from Eero 2 goes to switch 2. Cable from switch 2 goes to eero 3.

     

    When I restart the Eero's they start off wired but then after ~10 minutes they move back to wireless. When they are in the wired backhaul the speeds are much faster near the nodes so not sure what is happening.

     

    Am on the latest software 6.11.1

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  • I'm having the same issue.  From time to time my Eero 6 (cable from modem to Eero 6-Ring Base and from Eero6-Ring Base to switch) loses wired connection to the switch.  I've called Eero support to claim a defective unit but was given the run-around.  So far it has happend a few times and after a few hours the connection seems to spontaneously come back up.

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