Losing wired connections
I have an ATT cellular modem connected to a Eero Pro Wifi Mesh system (2nd gen). I have the ATT device connected by Ethernet cable to the primary Eero router in my attic closet. My attic Eero is connected to an unmanaged netgear switch. That switch is connected to various places across the house. Two of those connections are to the master bedroom and a garage apartment. Those wall jacks are connected to additional Eeros. All via Ethernet cables.
When initially powered on and hooked up via the attic switch - both additional Eeros show a wired connection but then will switch to wireless after a few minutes. I tried different network switches in the attic, but the same loss of wired connection occurred.
Had a couple calls with Eero tech support but no solutions so far. Any advice would be appreciated. Thx!
I’d put my money on the issue being that either the switch is only 100Mb instead of gigabit, or you have Cat5 cable(s) instead of Cat5e or Cat6 somewhere in the chain. This would also cause the connections to be limited to only 100Mbps. Therefore, the other eeros would figure out that they would have faster speeds on the backhaul by going wirelessly than using the Ethernet connection.
It could also be a bug with your app. If you click onto the eero and view the details of the eero does it show as wired or wireless?
Edit: If you do a few speed tests from a device connected to those eeros is it similar to the speed you get when connected to the Gateway?
They initially show a wired icon and then flip to wireless. And the detailed page for the Eero matches and then flips.
I think speeds are generally the same but would have to check and there is some variability because it’s cellular. Generally 25-100 MB/s. The garage is farther away from the main gateway so it really needs to operate on a wired basis. Much less stable on wireless because of distance.
I am having the same issue after upgrading from Eero/Eero Pro routers to Eero Pro 6 routers. Same topology and network settings. I never saw this issue with the Eero/Eero Pro routers over many years and it's happening constantly with the new ones.
Basically the non-gateway wired router loses its connection:
- Eero pro 6 - gateway - wired (no issue)
- Eero pro 6 - wifi (no issue)
- Eero pro 6 - wired (loses connection)
I'm using 2 NetGear GS105NAv5 switches and cables are Cat 5e or above. All of this hasn't changed recently.
Hey the same thing is happening to me. Have my main Eero I'm using as the router. Cable goes to switch. Cable from switch goes to Eero 2 in another room. Cable from Eero 2 goes to switch 2. Cable from switch 2 goes to eero 3.
When I restart the Eero's they start off wired but then after ~10 minutes they move back to wireless. When they are in the wired backhaul the speeds are much faster near the nodes so not sure what is happening.
Am on the latest software 6.11.1
I'm having the same issue. From time to time my Eero 6 (cable from modem to Eero 6-Ring Base and from Eero6-Ring Base to switch) loses wired connection to the switch. I've called Eero support to claim a defective unit but was given the run-around. So far it has happend a few times and after a few hours the connection seems to spontaneously come back up.
There is definitely something weird with how Eero handles wired vs wireless connections. A recent update broke SMB ports for me. My NAS is connected to an unmanaged switch directly to the base station. Wireless devices could access the NAS via smb just fine, but wired devices on the *same* switch could not. Adding port forwarding for the SMB port fixed it which is nuts. External port forwarding should not be needed for internally connecting from one wired connection to another on the same switch. Eero clearly have some work to do here and I believe must be doing more thorough quality control in testing their updates on wireless devices but have massive gaps testing wired devices.
I recently switch my setup to an eero 6+ and initially though I was losing my mind with this issue. I have a few Netgear and TP-Link gigabit (unmanaged) switches and any of them when plugged into the eero gateway will 'lose' connection randomly. The wired connection could last from minutes to days. It's all very random. When it happens the switch shows all the ports are still connected on gigabit and have activity on them from the indicator lights, but nothing on the switch can get to the internet. They can however talk to each other locally (connected to that same switch) which shows the switch is still working as designed. I also use eero with wired backhaul and the other eero's lose that backhaul connection too and revert to WiFi when the gateway eero drops the switch's connection. To me this proves without a doubt it's the connection on the eero gateway that is the problem. While all these shenanigans are going on the the erro's ethernet port all my WiFi devices continue to work just fine and have no issues at all with internet connectivity regardless of which of the erro's they are on.
Seems to be an ongoing issue with EERO devices and not being resolved. I have an Eero (new) device connected to a Fision modem modem. The Eero device is connected to two Netgear unmanaged switches, one local and the other about 50 ft away.
The system works fine for a few days and then disconnects ALL wired connections. When Eero device is restarted and switches are restarted system is ok again for a few days then REPEAT.