Why don’t I have access to the 5 GHz frequency on my eero mesh system?

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  • You do, but only if your devices choose to connect to the 5Ghz frequency as opposed to the 2.4Ghz one.

    • cMoo92 I’ve checked the settings on the eero app and I don’t have the ability to choose between any frequencies. Is it possible that my unit is defective?

    • onajourney you can’t choose to enable/disable the frequency from the eero app. It’s just always on.

  • Your devices that use 5 GHz will automatically connect to that network. There is a new setting you can try in the lab that will “encourage” 5 GHz systems to connect to that network. Other than that, you can check your 5 GHz devices and you will see that they are in fact connected to the appropriate network.

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