
New eero Pro 6E on Bell Fibe - No Internet
I am setting up a new eero Pro 6E on BellAliant Fibe in Canada and am not having much success.
First, I tried connecting to my Fibe modem via double-NAT and doing this, the router is able to connect to the internet. If I read this article correctly, this is something that should work.
However, I connected both an iPad and an iPhone to the eero via Wifi and although they get a valid IP and can be seen as connected on the eero app, neither were able to access the internet.
After some research on the community forum, I found the following:
jhollington said:
The potential third option is to look for a feature called "Advanced DMZ" or some such. Again, I'm not a CenturyLink customer, but I've read several reports that this is a possibility on at least some of their routers, and it's what I'm using with my ISP (Bell Fibe in Canada). The "Advanced DMZ" feature lets the router actually assign the *public* IP address to the Eero, at which point it acts just like the C1000A isn't in the loop at all.
So I setup Advanced DMZ on my modem for the eero. The modem shows the eero as being properly connected and having been assigned a public IP address. However, after doing this and rebooting the eero, it’s light is red as is unable to connect to the internet.
From what I can see in the modem settings, and because I use it to also use it for phone and TV services, I do not believe that I can set it to Bridge mode. (There is no options for this in its settings either unfortunately.)
Is there anything else that I could try to get the device working? Has anyone else had a similar issue, and if so, were you able to resolve this?
Thanks in advance!
-
I spent many hours trying to debug this yesterday and again today with no success. Today I tried setting up PPPoE to login with the eero through the Advanced DMZ and VLAN 35, but still no connection. Also, I seem to be unable to connect to the admin interface when the internet is not working, even when I connect via Wifi. Is that normal? I’ve not experienced that before…
-
Did some more testing and found that if I changed from “Manual DHCP & NAT” to “Automatic DHCP & NAT”, it seems to work perfectly with double-NAT on my Bell Fibe router.
Is there someone from eero support (maybe Evan (eero support) ?) that I could tag to help determine if this (Manual DHCP…) not working is a bug?