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Voice Assistant Will Not Turn On

I have connected the eero Android app to my Amazon account and now when I try to enable Voice Assistant it will turn on then turn off right away. I have the skill in my Alexa app and in the Alexa app I can control WiFi there. Is there something I am missing?

Thank you.

40 replies

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    • blackneuron
    • 2 yrs ago
    • Reported - view

    I think I am just going to switch to Google Home/Nest stuff. I read the reviews on those and it looks like they do not have this problem.

      • mtweisenbarger
      • 2 yrs ago
      • Reported - view

      MattATX no I'm pretty sure they don't have zigbee. Google really restricts their stuff. 

    • blackneuron
    • 2 yrs ago
    • Reported - view

    MattATX does not look like it. I currently do not have a hub since I have an old eero.

    mtweisenbarger Good looking out.

    • Nick.4
    • 2 yrs ago
    • Reported - view

    REALLY wish I would have read this either before buying, or before installing/linking a bunch of my devices to an eero system.  Hopefully they'll fix this bug. 

      • mtweisenbarger
      • 2 yrs ago
      • Reported - view

      Nick I completely understand. It is disappointing buying a product that promotes features that don't even work. Thankfully, they are what I consider to "additional but not necessary". I really struggled between getting Eero or going with Netgear. I kinda wish I had gone with netgear (despite how gosh awful they look) but I wouldn't ever use the voice features. So I'll stick with Eero myself. But still, they NEED TO FIX THIS!

      • MattATX
      • 2 yrs ago
      • Reported - view

      mtweisenbarger yeah they still haven't responded me after promising to follow back up

    • Trekker02
    • 2 yrs ago
    • Reported - view

    Add me to the list of people with this problem.  It's not vital for me as we only have a few devices synced but it would be a nice feature to have. 

    • s3v3n
    • 2 yrs ago
    • Reported - view

    I too am having this exact issue as described above as many others it seems.  We just purchased the 3 pack of Eero pro 6 from Best Buy, connected everything, performed all system updates and now neither Voice assistant nor Name sharing will activate via the Eero app.  You press the toggle, attempts to activate and then defaults back to disabled. I tried reinstalling the Eero app & the Alexa skill numerous times, with no resolution. My Alexa assistant was able to discover devices connected to my Eero and can be managed via the Alexa app. Please investigate this a.s.a.p as this was a selling point for me as my smart home is based around the Alexa eco system.  If this does not get resolved quickly, I have have to rethink this purchase.

     

    Both my wife and I have Galaxy Note 10+ devices from Verizon, so unfortunately we no other mobile devices to test.

    • Simannjo
    • 2 yrs ago
    • Reported - view

    Same here. It also screws up the entire networks access to the internet during the non-latching settings toggling.

    A bit crap really!

    • MattATX
    • 2 yrs ago
    • Reported - view

    Anyone ever receive an update?

      • Trekker02
      • 2 yrs ago
      • Reported - view

      MattATX Nope, never.

      • Simannjo
      • 2 yrs ago
      • Reported - view

      MattATX mayMattATX 

      Nah.

      And I'm not expecting one...

    • SirEnzyme
    • 2 yrs ago
    • Reported - view

    I was having the same issue. In my case, it resolved after I went into Advanced --> Thread --> and then enabled the toggle

      • Dan1648
      • 2 yrs ago
      • Reported - view

      SirEnzyme yeah, when I do that the toggle goes back to off, every time.

    • SirEnzyme
    • 2 yrs ago
    • Reported - view

    I was wrong. I thought the toggle stayed active, but if it did nothing actually changed. When I went back into the menu the toggle was off, and I couldn't duplicate the result

    Then I went onto the eero subreddit and found this gem: 

    https://www.reddit.com/r/eero/comments/lff94a/device_name_sharing_voice_assistant_settings_not/gmlr6a7?utm_medium=android_app&utm_source=share&context=3

     

    Those toggles have NEVER been active. The fact we can see them has just been a bug. ALL along

      • Dan1648
      • 2 yrs ago
      • Reported - view

      SirEnzyme wow & that's from 2 days ago. 🤯

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