Newbee01ugh well thank you for the information. Hopefully they will get back with you. 

mtweisenbarger I know, if I hear anything I'll post here stat!

MattATX  Yeah it does suck that both features are busted. I cannot believe they asked you to restart all your devices at once. That makes zero sense; the number of devices has nothing to do with the eero's functionality. These two features obviously worked at one point, they need to go back to when it worked. I personally don't really care about the voice support but definitely want the device name sharing. 

mtweisenbarger  they're now telling me it's with the alexa app. even though it's clearly with their app. I'm now on a three way call with tech support for alexa and eero

This has gone to Ludacris speed

now the best part is trying to get the amazon person to understand that Eero isn't a third party device, but is amazon

Amazon hung up on us (the eero rep and I) twice now

MattATX they've gone to plaid? 

mtweisenbarger after 3hrs now we're giving up. they will escalate, but I have no faith>

Curious. 

Here is what i have 
Eero 6 (not pro) 
Smartthings v2 
Phillips Hue (square one)  (trying to get rid of this)
2 Echo 5 shows.
3 original echo dots
1 original Echo
3 V2 Echo dot
1 V3 Echo dot
1 V4 Echo dot
3 echo flex - 2 motion sensors, 1 night light
15 phillips lights
3 amazon plugs
2 smartthings plugs
1 Tp kasa plug
2 TP Kasa switches
3 GE switches
6 Wiz lights. 
and a partridge in a pear tree

MattATX ugh sorry to hear it. Maybe they'll actually fix it. Fingers crossed