Trying to connect a device that only supports 802.11b and 802.11n to Eero 6
I have a Vaultek NMXi that I am trying to add to my network (all Eero Pro 6 devices). Vaultek says in the manual that it only works with 2.4GHz, so I temporarily turned off 5GHz to pair it and I can't get it onto the network. Vaultek support asked me if I could change my network's frequency to 802.11b or 802.11n, but I don't see how that's possible in the app. Is this an advanced setting I can use? I tried adding an older Eero device to the network, right next to the Vaultek device since it only supported the older frequencies, but that didn't seem to do anything. I've tried turning off 5GHZ, and putting the network in legacy mode, but can't get the device to pair. Any suggestions on what to try next? Surely the Eero 6 Pro supports "older" network devices that need 2.4GHz and 802.11n, right?
Hello wafflehammer ,
The eero 6 does work with older versions of 802.11. It also support 802.11n and 802.11b. When you search for networks on the device, can you see the eero network listed as available networks?
I had some devices that had problems connecting to an eero network with special characters in the SSID. Check and see if you have any special characters and remove them if you do and try connecting the device again.
Give me an update when you can.
Greeting EERO and WH!
How can the 'Fast Roaming' be toggled ON/OFF? Our device is only compatible with 802.11r and 802.11n frequencies.
It is attempting to send the SSID and password to the safe via a communication socket created when the app connected to the safe access point.
VaultekSupport , James suggested I disconnect my phone from my eero network and try pairing the device again. I did so and it stops at the exact same spot in the process (according to the diagnostic UI, all steps are successful except pairing complete).
What is happening between the second to last step (token stored by server) and being complete? Seems like that's where the issue is. If you can let us know what the Vaultek device is trying to do at that phase, James may be able to look at the logs to see what's happening on the network at that step. Thanks!
Failure to complete pairing is, typically, due to network compatibility issues. In the meantime, we have listed below some things you can try to resolve this issue.
-Move your safe closer to the router. Sometimes proximity can affect connectivity.
-Check router settings and ensure password security is set to WPA/WPA2 and not WEP.
-Ensure Password and network name are correct. We have seen passwords and networks that have special characters or spaces affect connectivity. Please share your findings. Good luck!
Agreed! This does seem to be a network/router related issue. On all accounts the safe is doing what it is suppose to do. If it was timing out while in discovery mode(1,4,+PROGRAM) it would indicate a faulty WIFI chip. Curious, can WIFI 6 be disabled? It sounds like 802.11ac can only use a 5g network, so that wont work. 802.11ax uses WIFI 6, and WIFI 6 will not work either with our safe. Curious, James, how is 802.11n or 802.11b not an option?
James figured it out!
I had WPA3 turned on and didn't realize that. I turned it off and everything is working perfectly. Thanks everyone!
I'm having the same problem but I have a 802.11n wifi adapter and whenever I got to look for my network, every network around me other than mine shows up. I use the eero 6 and i think that's the issue.
I cannot find a setting for WPA security protocols in the eero app. How would you change this?
I have an older Toshiba Windows device with a Realtek RTL8723AE Wireless LAN, 802.11n PCI-E NIC card. Frontier just upgraded my internet service and included an eeros 6 Pro mesh Wi-Fi Router. I have added 3 eero 6 extenders. Everything in my house connects except this Toshiba Windows All-In-One computer. When I put it close enough to the router to connect to the main router, everything is fine. But, when I place it where it has to connect to the eeros instead of the base router, it doesn’t even see the network. It seems like the eeros does not support the Realtek wireless LAN card. Reading this thread seems to confirm that. Any ideas?
- 3 mths agoLast active