Adding IP address other than the 10:x, 172:x or 192:x options listed
I bought my Eero 6 back in late October/early November. Everything’s fine until about two weeks ago when my Bobcat Helium miner stopped all activity after Helium made some changes. It turns out my miner had not been receiving its Over The Air updates since about the time I installed my Eero.
To cut a long story short, in order to help me out Bobcat support need port 22 open to my Public IP. Sounds easy right? WRONG. The IP address starts 74:51:x:x. If I go to reservations and port forwarding and enter the IP address I get an error message saying it is outside the subnet range. If I go to DHCP & NAT it only has the 10:, 172 and 192: IP options.
Would appreciate any help to get this resolved as the one person I spoke to at Eero support was no help at all!
Thanks for the response the miner was set up and was working until a recent change. The issue I have is Bobcat need the port to my public IP address the 74:51:x:x address open in order to update my miner as it is not accepting any updates. I thought I dad it set up for them to work on it with my local/private IP and that’s when they came back to me saying I had to open my public IP. My ISP will not help me as the Eero mesh is not theirs. Eero support told me they cannot help.
Really appreciate the response. I wish I was good at this stuff and could figure it out for myself but I have been reading up on Various sites, groups and Discor's and still not getting anywhere. I am just getting really confused as I have the Bobcat Service desk telling me I need to have my Public IP open for them to be able to help me "As they need to batch download the updates" or something like that, in order to get my miner back up and running. My Public IP is 74:51:x:x. My ISP is saying they cannot touch the Eero router as it's not theirs. You are saying Eero cannot help with anything on the Public IP side. So any suggestions on where I go from here?
eero, as your router, receives the public IP provided by your ISP and performs a function called Network Address Translation that allows all of your devices to connect to the internet under this one public IP address.
Since devices on the internet cannot tell which devices are available on your network due to them "existing" under this single public IP address, you use port forwarding in order to allow outside connections to reach the devices/hosts that need to get that specific traffic.
In this case, like mentioned above, you need to set up port forwarding in the eero app to allow traffic on port 22 that's destined for your public IP address to be forwarded to your Bobcat device. Without port forwarding setup, this traffic will be dropped by the eero's firewall, which is standard behavior for most routers since we don't want to allow unintended outside connections to the devices on your network.