
Problem: After 6 months of perfection, Eero stopped connecting to Consolidated Communications Inc (CCI) fiber
I've had Consolidated Communications Inc (CCI) 50mbps fiber for nine months. Had Eero Pro (with two Beacons) for six months. Worked perfectly. Stopped working last night. I have ONT on the side of my house and an ethernet plug in home office. No router/modem inside. Took ethernet cable directly from my wall to my laptop and I have 50mbps connectivity. Pulled the Eero beacons out of the plugs. Unplugged Eero base station and replugged. Hard reset base station. Deleted app and reinstalled. Called Eero and CCI and neither could help. When I am using the app to set up the Eero base station it goes through this sequence:
Eero Pro detected - OK
Where is your Eero Pro -- OK
Connecting to the Internet - OK
Registering your Eero Pro -- this is where it hangs up, and gives we "We're having trouble connecting to the Internet."
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I’ve been having the exact same issues. Since the whole pandemic kicked off and started working from home, became more aware of my existing network limitations with my old netgear nighthawk system. My A/V guy recommended Eero and so come and installed it all as part of other work we were having done around the house. We had a whole conversation about how quick nod easy the setup was etc etc as it was being unboxed, only to have all the issues mentioned above occur. We eventually had to put the netgear nighthawk router back in front of the Eero in order for any of it to work. First time my guy had seen it. Spend hours on the phone since with both Eero and CCI. It was mentioned by Eero that this was a known issue with CCI, that they were working on a fix etc, but there was no ETA on said fix.
Super disappointing as paying for 1gb through CCI - which we are getting to the house, but then the speed is throttled back going through the Netgear equipment and even worse once it comes through the Eero Pro 6.
What’s worse is I thought the issue might have been due to the Eero pro we were using limiting potential speeds, so I literally bought a 3 pack of the Eero Pro 6 as soon as they were available for pre-order but when they eventually arrived, no difference at all, but down a further $600 and still relying on my old netgear router to make any of it work...
Eero, if you’re reading any of this, the support just isn’t good enough. All of the support emails focus on what speeds are coming in and what speeds are possible off the Netgear equipment instead of focusing on the fix required to work directly with CCI and provide me the speeds I’m paying for. I’m so over this now which is infuriating as the Eero system is otherwise a joy to use in terms of UI, ease of adding devices etc...
PLEASE PROVIDE A FIX ASAP....!!!
Tenarius I’ve power cycled the ONT, but wasn’t sure on the backup battery aspect. What speeds are you getting with your Eero system?
Sidney Any further updates on the situation and when we can expect a solution?
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I have the same issue. Just bought a house and got 1Gb with CCI, I got the 3 pack of Eero Pro 6 but it will not setup. I had to pull out my old Linksys router and plug the fiber connection into it and then plug the eero into the Linksys. This is a crappy solution, Eero when will this be fixed? I’m debating on keeping the eero’s and hopping it gets fixed or just return them and get the Orbi system.