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Problem: After 6 months of perfection, Eero stopped connecting to Consolidated Communications Inc (CCI) fiber

I've had Consolidated Communications Inc (CCI) 50mbps fiber for nine months. Had Eero Pro (with two Beacons) for six months. Worked perfectly. Stopped working last night. I have ONT on the side of my house and an ethernet plug in home office. No router/modem inside. Took ethernet cable directly from my wall to my laptop and I have 50mbps connectivity. Pulled the Eero beacons out of the plugs. Unplugged Eero base station and replugged. Hard reset base station. Deleted app and reinstalled. Called Eero and CCI and neither could help.  When I am using the app to set up the Eero base station it goes through this sequence:

Eero Pro detected - OK

Where is your Eero Pro -- OK

Connecting to the Internet - OK

Registering your Eero Pro -- this is where it hangs up, and gives we "We're having trouble connecting to the Internet."

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  • Desperate to get my family back online, I bought a used Orbi from a neighbor, and we are back online with wifi, so clearly a problem on the Eero end.  Hoping Eero can fix this problem.

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    • chris5shultz if you have another (old) router, I was able to get things working in a double nat configuration. Although not perfect and a good waste of money - I am online. 

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  • Same exact setup and issue here with consolidated. Consolidated told me they have had many calls from eero customers. I did get one eero support person to tell me they were aware of the issue over the phone but I would have to wait for the next update to see if it gets fixed. Support over email has been terrible. 

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  • 2 days agoLast active
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