Nick,

This has been a source of frustration for me also. I have an Eero 2nd Gen setup with one base and two Beacons. My ISP is Cincinnati Bell FiOptics with fiber to the home, 500down/200up. I have my Eero base directly connected to the ONT via Ethernet, nothing in between. I typically have 30+ devices connected wirelessly, nothing is ever connected via a wired connection.

In the first few months of having the Eero, the automatic speed test in the Eero app would show speeds very close (sometimes slightly greater) than the speed I am paying for. Then after say 3 months of that consistency, the auto speed test would show say 5 days out of the week with speeds close, the the other two days would show much slower speeds, say around 150down/135up. Now I rarely ever get close to ISP speeds. My last 30 speed tests in the Eero app show only two times I was getting close to what I am paying for. The download speeds are now always in the 100’s and upload is now usually 135.

Here is where the frustration comes in. I have had my ISP over on a number of occasions thinking it was them. They measure the speed at the ONT, everything is good. They measure speed speed via a wired connection to the back of the Eero base, everything is good. We then use a laptop connected to the back of the Eero base via Ethernet, everything is good. So why is the wired test in the app so much slower than those three wired tests?

The Eero is amazing in that nothing ever drops connection, or buffers. If I never looked at the speed tests that the app auto runs, I would never notice anything wrong. The fact is though that I do. I am running the latest version of the Eero app on the latest version of iOS, and the latest updates for the Eero devices. Why is the “wired” speed measured from the app, so much slower than the “wired” speed measured from the back of the Eero? Why has wired speed tests in the app suddenly been showing me such “slow” speeds? I have asked this a couple times via Eero support and get sent back a link to an article explaining why wireless speeds are different than wired speeds, this is literally not the issue. I have seen numerous speed tests from folks on twitter than show an Eero app wired speed test of greater than 500 down.

This has been a source of frustration for me. Honestly if I didn’t love Eero plus so much along with the other built in parental controls, I would go with another device. Eero is great, this speed discrepancy is just annoying. I am not an expert in networking, so maybe everything is working just fine, I have not idea, and the device costs $400, to me that is a problem.

This issue has gone away for me. The nightly speed tests show the full speed that I am supposed to get, it’s been this way for the past two months.

I'm currently experiencing the same issue.  At first thought the issue was with Spectrum.  Spectrum dispatched 2 service calls in which the exterior and internal cabling was replaced.  We also replaced the RJ45 patch cables....new modem....issue persisted.  Spectrum checked performance....getting above spec at the modem.  Finally, spectrum recommended trying their router (also replaced but previously not in use).  Lo and behold, above spec performance.  Disconnected Spectrum router, connected Eero directly to modem, poor performance nowhere near the paid performance.  Switched gateway Eero.  Issue persists.  Disconnected and re-added spectrum, above spec performance again.

Issue seems to be directly associated to Eero devices.  Previously impressed by performance but slowly noticed over a course of 3 or 4 months reduced performance.  Very frustrated at this point.  

Any suggestions?

Same issue here - Was consistently seeing 330mbps on Cox 300 plan. Starting on 1/8, that slowed to ~150mpbs and dropped since. Since the latest update, its now in the 80-90mpbs range. 

On Sunday I chatted with tech support from Cox and while doing that I connected my Mac directly to the modem and bam, back to 330mbps. 

Something is up with the eero. I really don't want to change or upgrade as eero has been the best router/system I've ever had. Hoping a fix is coming soon.

I was watching a video the other day about internet connection. This guy made a very good point about how your internet comes into your house. His comment was about the line coming into your house HAS to make a direct connection to your router.Most ISPs will set the line coming in and branch it out several times. This means there's a lot of other connections before it gets to your router. So basically it should go directly to the router then out over your WiFi system. He said the speeds will be where they should be. The other way degrades your speeds. Interesting because I hadn't thought about it. Most out there probably know this but for the rest of us, it's a good lesson.

I also have experienced a drop in speed since January 6, 2020.  I ran speed tests through the wire from my device to the modem(Arris 6190) and got the 250mbps.  Same test through the eero produced 140mbps.  I'm at a loss how to resolve this.  I've tried resetting just about everything, but I'm a bit stuck now.

I was having this speed issue as well. So, I re-ran new Ethernet to all three eero’s.  All new cat6 cables from modem to eero gateway, then a 4 port switch to another switch and then to the other two eero’s.   I made new cat6 cables end to end, including re-fishing the wall outlets.  After re-wiring, I was still having speed issues!   Grrrrrr!  I was getting 35-59 Mbps when I pay for over 300.  
 

I called eero support and they suggested replacing the two switches with Netgear 300 series switches.  So, I ordered two Netgear GS305 switches from Amazon. total cost of about $45.  

I installed them tonight and it fixed the issue.  Not sure if the new wiring was even needed, but, I’m happy with the result and have future proofed the wiring for a while.  

Is this still a problem for other people? I'm getting over 400Mbps at the modem, but I only get a small portion of that wirelessly. 88Mbps in this test. I run straight from the modem to the EERO. They are all updated EERO pros. My PS4 is running out of the main EERO with a CAT6 and it struggles to get 150Mbps. I'm tired of lagging out, and getting only a portion of what I pay for. I've swapped the modem several times and had all new cable run, the only thing that has stayed is the EEROs and they about to go in the damn trash. 

 

That's not normal.  What does support have to say?  Do you have SQM turned on?

I turned off all beta features my WiFi speeds when I am closest to the main EERO is well in line with what I am getting from my ISP. There’s some expected drop off as I connect to the other EERO’s, but nothing unexpected. Much better performance now.

My issue with my Eero was not my actual system it was the hardware connecting it. Make sure you use CAT5E or Cat 6 cables. Cat 5 will not transfer your speeds efficiently.

I totally agree.   I called support and the network engineer I spoke to was able to look at my network and identify cable runs that were not CAT 6.  The better the backbone, the better the WiFi.   

I've got a new EERO gen2 (3modules), 100mps to the house verified by the EERO internal speed test, but only 15-20 at my laptop even at 2 feet. if I connect directly to the ethernet cable I get 90-95. is there any way to speed up the wireless?

Hi,  I am experiencing the same issue.   I purchased 3 eero pro about 2 weeks ago.   I connected 2 of them wired and one of them wireless to my old CAT5  cables and to my new fiber cable modem.   As soon as I configured them,  it was great. I have a 100mbps plan and I was getting wireless speeds of 400 mbps when standing close to each of the 3 eeros,  I was very happy.  Then, I decided to change to CAT 6 cables and connected all 3eeros wired to the network to get more stability and speed.   When we finished the connection with the CAT 6 cables, the wireless speeds are now 20-30mps even standing right next to each eero.   I connected my laptop via ethernet to each of the CAT 6 cables  from each eero as well as the modem and I am getting the 100mbs speeds that I puschased from the ISP.   I have followed the support instructions such as disconnecting each eero and disconnecting the modem... and nothing seems to work.   I spent $500 for 3 eero pros + 200 on cat6 connection services... It is very disappointing  to spend that much money and not get at least 90% of the speeds that i am paying for.

Yeah, I would call them, something is definitely not right.

Same issue. I've got ATT and turned off the WiFi so I'm using just the modem. I pay for 50 mbps and with the ATT router get 40-45mbps. I unplugged and reset my ATT router and primary Eero Pro (1 of 6 pros). Once back online, I got 40-45 mbps with Ookla speedtest.net about 8 ft away and through a wall. 5 min later I did the same Ookla speedtest and got 8-10 mbps. I've turned off all beta features, too. Just checked again and got 3-4 mbps. Any ideas what to do here?

My speed dropped to 5Mbps download and 90Mbps upload yesterday.  This is a wired Cat5 wired Eero.  I thought the eero was bad and removed it but even at the Eero at the Att Fiber modem I was getting the same speeds 5 down and 200 ish up (since that is a Cat6 connection).  I disabled the ad blocking and advanced security in the eero secure menu and the speeds went up to what I am used to.  200 up and down.  I toggled both options back on and the speeds stayed on 200.  So turning the option off and on worked although I fail to understand why it would work so.