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Internet Speed Greatly limited by Eero Router

Hello all,

I recently moved to a new home and got setup with charter spectrum 1 gigabit internet.  Next to the router they gave me, I was getting 800+ mbps consistently.  However, I soon realized that the router was not working in different corners of the house due to being too far from the router, so that brought me to upgrading to a new router with mesh points.  I started with Amplifi which worked, but had lots of dropping issues and the router would only ever get 300+ mbps right next to the router, where as the spectrum one was still getting 800+.  I spent an hour with their support trying every setting change possible, SSID, steering, etc etc. and nothing seemed to help.  

 

I then figured it was just a setting with their router so I got rid of that and went with eero.  Eero is now also having the same issue, its only getting 400+ mbps when the charter one is still doing 800+.  I've also tried messing with all of the network setting for the eero router as well and nothing seems to push 800+ mbps like the spectrum router, under the same conditions, same computer I'm testing on etc.

 

If it matters, this is the one I've purchased:

eero - Pro Mesh WiFi System (3 eeros), 2nd Generation - White

Model:B010301

SKU:5873518

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  • I've run into the same situation.  Eero is fantastic for internet speeds of 200 Mbps or below for wireless transmission speeds.  Wired speeds from Eero will give you the gigabit speeds that you're paying for.  The only wireless mesh system that I know of that will be able to wirelessly transmit anything close to your  internet speed would be the Orbi but they are known to have connection issues and are very slow to update their firmware to fix the issues.  I know firsthand because I just switched from Orbi to Eero because of the shoddy firmware / connection issues.  My devices would constantly drop connection.  The worst offender was my AppleTV running a Plex client.  I'd be in the middle of watching a movie and it would suddenly drop the connection.  I'm looking forward to Eero introducing new hardware that will be able to keep up with gigabit internet wirelessly without the need for a wired backhaul.  Hopefully the new hardware will support WiFi 6 and have a more robust radio backhaul.  Orbi has just announced new hardware that supports WiFi 6 but I don't want to go back.  I like the beauty, simplicity, stability and support that eero seems to provide.  

    Reply Like 5
  • Nick,

     

    This has been a source of frustration for me also. I have an Eero 2nd Gen setup with one base and two Beacons. My ISP is Cincinnati Bell FiOptics with fiber to the home, 500down/200up. I have my Eero base directly connected to the ONT via Ethernet, nothing in between. I typically have 30+ devices connected wirelessly, nothing is ever connected via a wired connection.

    In the first few months of having the Eero, the automatic speed test in the Eero app would show speeds very close (sometimes slightly greater) than the speed I am paying for. Then after say 3 months of that consistency, the auto speed test would show say 5 days out of the week with speeds close, the the other two days would show much slower speeds, say around 150down/135up. Now I rarely ever get close to ISP speeds. My last 30 speed tests in the Eero app show only two times I was getting close to what I am paying for. The download speeds are now always in the 100’s and upload is now usually 135.

    Here is where the frustration comes in. I have had my ISP over on a number of occasions thinking it was them. They measure the speed at the ONT, everything is good. They measure speed speed via a wired connection to the back of the Eero base, everything is good. We then use a laptop connected to the back of the Eero base via Ethernet, everything is good. So why is the wired test in the app so much slower than those three wired tests?

    The Eero is amazing in that nothing ever drops connection, or buffers. If I never looked at the speed tests that the app auto runs, I would never notice anything wrong. The fact is though that I do. I am running the latest version of the Eero app on the latest version of iOS, and the latest updates for the Eero devices. Why is the “wired” speed measured from the app, so much slower than the “wired” speed measured from the back of the Eero? Why has wired speed tests in the app suddenly been showing me such “slow” speeds? I have asked this a couple times via Eero support and get sent back a link to an article explaining why wireless speeds are different than wired speeds, this is literally not the issue. I have seen numerous speed tests from folks on twitter than show an Eero app wired speed test of greater than 500 down.

    This has been a source of frustration for me. Honestly if I didn’t love Eero plus so much along with the other built in parental controls, I would go with another device. Eero is great, this speed discrepancy is just annoying. I am not an expert in networking, so maybe everything is working just fine, I have not idea, and the device costs $400, to me that is a problem.

    Reply Like 3
  • Same issue. I've been communicating with Eero support for a few weeks trying to troubleshoot the issue. I doubt this is a hardware issue. Since I will see tests on the Eero app with the expected speed (400Mpbs) once in a while. 

    Reply Like
      • JHH4
      • JHH4
      • 3 mths ago
      • Reported - view

      JFM It’s limited because of the way that eero chose to use it’s available radios to communicate with each unit.  They do not use a dedicated backhaul radio but instead use whatever radio seems to be best for the given situation.  It could be 5Ghz or 2.4Ghz which is determined by a number of factors such as signal strength, band crowding etc.  It’s a dynamic process.  

       

      I had an Orbi system before this eero and it delivered nearly full speed wirelessly because it used a dedicated 5Ghz backhaul radio.  At the time that I switched they were having connectivity issues and my devices were being dropped and reconnecting at random.  I think they have issued a few firmware updates that have addressed the issues but I’m now loving my eero because they are so low profile and Apple like in design.  I also wanted to save money so I dropped my internet speed down to 100 Mbps from 400 and I find it to be more than adequate for streaming 4K content on multiple TVs at the same time.  Once my ISP decides to boost our speed without charging more I always have the option to use a wired backhaul which would give me full speed without issue.  In my situation the wired backhaul is an option because I chose to wall mount my eero’s and I have easy attic access.  Running Cat6 through the attic and down to each eero shouldn’t be too hard.  Not really ideal because we all bought this system to be easy to setup and wireless but the option is there.

       

      I think eero is probably looking at updating it’s hardware to be WiFi 6 compliant.  I would expect that new hardware to overcome the speed issues but would also require another substantial investment to upgrade.  Orbi has already announced it’s new WiFi 6 compliant system that is due out later this year.  Keep in mind though that no current devices such as streaming sticks, Apple TV, laptops, tablets etc use WiFi 6 and I don’t think a firmware update will bring them up to date.  Maybe it will if you have a very new device with the most current radio installed that is already WiFi 6 ready and just requires an update to turn it on.

      Reply Like
      • JFM
      • JFM
      • 2 mths ago
      • Reported - view

      JHH4 The thing is, I am not testing through WIFI. I'm testing through the Eero app with the Eero hard wired to the modem.

       

      Having said that, support told me to update the firmware to the latest version that came out a few days ago and that did the trick. Speed are up to par with my internet provider service plan.

      Reply Like
  • This issue has gone away for me. The nightly speed tests show the full speed that I am supposed to get, it’s been this way for the past two months.

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