6

Internet Speed Greatly limited by Eero Router

Hello all,

I recently moved to a new home and got setup with charter spectrum 1 gigabit internet.  Next to the router they gave me, I was getting 800+ mbps consistently.  However, I soon realized that the router was not working in different corners of the house due to being too far from the router, so that brought me to upgrading to a new router with mesh points.  I started with Amplifi which worked, but had lots of dropping issues and the router would only ever get 300+ mbps right next to the router, where as the spectrum one was still getting 800+.  I spent an hour with their support trying every setting change possible, SSID, steering, etc etc. and nothing seemed to help.  

 

I then figured it was just a setting with their router so I got rid of that and went with eero.  Eero is now also having the same issue, its only getting 400+ mbps when the charter one is still doing 800+.  I've also tried messing with all of the network setting for the eero router as well and nothing seems to push 800+ mbps like the spectrum router, under the same conditions, same computer I'm testing on etc.

 

If it matters, this is the one I've purchased:

eero - Pro Mesh WiFi System (3 eeros), 2nd Generation - White

Model:B010301

SKU:5873518

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  • I've run into the same situation.  Eero is fantastic for internet speeds of 200 Mbps or below for wireless transmission speeds.  Wired speeds from Eero will give you the gigabit speeds that you're paying for.  The only wireless mesh system that I know of that will be able to wirelessly transmit anything close to your  internet speed would be the Orbi but they are known to have connection issues and are very slow to update their firmware to fix the issues.  I know firsthand because I just switched from Orbi to Eero because of the shoddy firmware / connection issues.  My devices would constantly drop connection.  The worst offender was my AppleTV running a Plex client.  I'd be in the middle of watching a movie and it would suddenly drop the connection.  I'm looking forward to Eero introducing new hardware that will be able to keep up with gigabit internet wirelessly without the need for a wired backhaul.  Hopefully the new hardware will support WiFi 6 and have a more robust radio backhaul.  Orbi has just announced new hardware that supports WiFi 6 but I don't want to go back.  I like the beauty, simplicity, stability and support that eero seems to provide.  

    Like 8
      • jag
      • jag
      • 4 mths ago
      • Reported - view

      JHH4 Couldn't have said it better. Exact same experience here, including Orbi.

      Called eero tech support yesterday. They changed my DNS server to point to Google, and (oddly) that seemed to help for the call (bringing observed speeds to ~400Mbps on both laptop and iPad), but since the call, speeds have dropped back to ~200Mbps, even at the same physical location. Connecting laptop to router via Ethernet shows closer to ~900Mbps. Pretty frustrating.

      Meanwhile, a friend using Orbi AX6000 (wifi 6) sees > 500Mbps. (Of course, this is NOT a competition; just a data point showing that it is possible to see wireless speeds higher than is observed from eero pro.)

      Like
  • Nick,

     

    This has been a source of frustration for me also. I have an Eero 2nd Gen setup with one base and two Beacons. My ISP is Cincinnati Bell FiOptics with fiber to the home, 500down/200up. I have my Eero base directly connected to the ONT via Ethernet, nothing in between. I typically have 30+ devices connected wirelessly, nothing is ever connected via a wired connection.

    In the first few months of having the Eero, the automatic speed test in the Eero app would show speeds very close (sometimes slightly greater) than the speed I am paying for. Then after say 3 months of that consistency, the auto speed test would show say 5 days out of the week with speeds close, the the other two days would show much slower speeds, say around 150down/135up. Now I rarely ever get close to ISP speeds. My last 30 speed tests in the Eero app show only two times I was getting close to what I am paying for. The download speeds are now always in the 100’s and upload is now usually 135.

    Here is where the frustration comes in. I have had my ISP over on a number of occasions thinking it was them. They measure the speed at the ONT, everything is good. They measure speed speed via a wired connection to the back of the Eero base, everything is good. We then use a laptop connected to the back of the Eero base via Ethernet, everything is good. So why is the wired test in the app so much slower than those three wired tests?

    The Eero is amazing in that nothing ever drops connection, or buffers. If I never looked at the speed tests that the app auto runs, I would never notice anything wrong. The fact is though that I do. I am running the latest version of the Eero app on the latest version of iOS, and the latest updates for the Eero devices. Why is the “wired” speed measured from the app, so much slower than the “wired” speed measured from the back of the Eero? Why has wired speed tests in the app suddenly been showing me such “slow” speeds? I have asked this a couple times via Eero support and get sent back a link to an article explaining why wireless speeds are different than wired speeds, this is literally not the issue. I have seen numerous speed tests from folks on twitter than show an Eero app wired speed test of greater than 500 down.

    This has been a source of frustration for me. Honestly if I didn’t love Eero plus so much along with the other built in parental controls, I would go with another device. Eero is great, this speed discrepancy is just annoying. I am not an expert in networking, so maybe everything is working just fine, I have not idea, and the device costs $400, to me that is a problem.

    Like 3
  • Same issue. I've been communicating with Eero support for a few weeks trying to troubleshoot the issue. I doubt this is a hardware issue. Since I will see tests on the Eero app with the expected speed (400Mpbs) once in a while. 

    Like
      • JHH4
      • JHH4
      • 1 yr ago
      • Reported - view

      JFM It’s limited because of the way that eero chose to use it’s available radios to communicate with each unit.  They do not use a dedicated backhaul radio but instead use whatever radio seems to be best for the given situation.  It could be 5Ghz or 2.4Ghz which is determined by a number of factors such as signal strength, band crowding etc.  It’s a dynamic process.  

       

      I had an Orbi system before this eero and it delivered nearly full speed wirelessly because it used a dedicated 5Ghz backhaul radio.  At the time that I switched they were having connectivity issues and my devices were being dropped and reconnecting at random.  I think they have issued a few firmware updates that have addressed the issues but I’m now loving my eero because they are so low profile and Apple like in design.  I also wanted to save money so I dropped my internet speed down to 100 Mbps from 400 and I find it to be more than adequate for streaming 4K content on multiple TVs at the same time.  Once my ISP decides to boost our speed without charging more I always have the option to use a wired backhaul which would give me full speed without issue.  In my situation the wired backhaul is an option because I chose to wall mount my eero’s and I have easy attic access.  Running Cat6 through the attic and down to each eero shouldn’t be too hard.  Not really ideal because we all bought this system to be easy to setup and wireless but the option is there.

       

      I think eero is probably looking at updating it’s hardware to be WiFi 6 compliant.  I would expect that new hardware to overcome the speed issues but would also require another substantial investment to upgrade.  Orbi has already announced it’s new WiFi 6 compliant system that is due out later this year.  Keep in mind though that no current devices such as streaming sticks, Apple TV, laptops, tablets etc use WiFi 6 and I don’t think a firmware update will bring them up to date.  Maybe it will if you have a very new device with the most current radio installed that is already WiFi 6 ready and just requires an update to turn it on.

      Like
      • JFM
      • JFM
      • 1 yr ago
      • Reported - view

      JHH4 The thing is, I am not testing through WIFI. I'm testing through the Eero app with the Eero hard wired to the modem.

       

      Having said that, support told me to update the firmware to the latest version that came out a few days ago and that did the trick. Speed are up to par with my internet provider service plan.

      Like
  • This issue has gone away for me. The nightly speed tests show the full speed that I am supposed to get, it’s been this way for the past two months.

    Like
  • I'm currently experiencing the same issue.  At first thought the issue was with Spectrum.  Spectrum dispatched 2 service calls in which the exterior and internal cabling was replaced.  We also replaced the RJ45 patch cables....new modem....issue persisted.  Spectrum checked performance....getting above spec at the modem.  Finally, spectrum recommended trying their router (also replaced but previously not in use).  Lo and behold, above spec performance.  Disconnected Spectrum router, connected Eero directly to modem, poor performance nowhere near the paid performance.  Switched gateway Eero.  Issue persists.  Disconnected and re-added spectrum, above spec performance again.

     

    Issue seems to be directly associated to Eero devices.  Previously impressed by performance but slowly noticed over a course of 3 or 4 months reduced performance.  Very frustrated at this point.  

    Any suggestions?

    Like
  • JohnP, 

    I’m experiencing the same issue. Had the Comcast tech come out and test the lines, modem and then use their standard router.

    ·         Here’s the outcome: replaced all cabling in a new house, tested my current Arris 6190 modem and Eero; Speeds vary between 80-220; I have 500 coming into the house.

    ·         Hardwired to modem: speed 488-499

    ·         Hardwired to gateway Eero: Speeds 220-230 at best

    ·         Swapped out gateway for another Eero: speeds went down to 190-210 at best

    ·         Reset all Eero’s and re-added them to network: Speeds 225-240 at best

    On 1/4/2020 my speeds through the routers was 450-475 and holding steady; on 1/5/2020 my speeds dropped to 80-220 fluctuating.

     

    Tech support has asked to hardwire, run test; swap out gateway, but still nothing. I’ve really enjoyed Eero so I went to Best buy and talked with an associate who has a Eero system. He stressed that he has the same issue starting 1/5/2020, and has the Speed test history to prove it. Sure enough; on 1/5/2020 his speeds went from 300 to 125ish, never more than 139.

     

    This simply cannot be an issue with cable or modems. When directly connected, these issues do not present. I’d hate to think that after Amazon bought Eero, they are issuing silence updates to force the end of life of their Eeros, so that we’d buy new ones... the current software is EeroOS 3.17.0, issues back in October 2019. When usually they are monthly updates. Seems odd the new one Eero’s are on sale for $175 for three. I have Pro’s and they remain the same at 500

    Like
      • Reaper71
      • Reaper71
      • 8 mths ago
      • Reported - view

      EeroDragon  Same here. on 1/6/2020 i was showing over 400 on speed test and pay for 400.

      As of 1/8/2020 all speed test show 100 to 250 range, have tech coming today to look over network.

      Like
      • JohnP
      • JohnP.1
      • 8 mths ago
      • Reported - view

      Reaper71 Hopefully they will figure it out. If you get a moment, let us know if issue is resolved. 
       

      I’m still getting subpar performance despite the last update to the eero devices...previously got 400+mbps until beginning of January.  The spectrum router is getting over 400mbps which is quite noticeable when browsing. 

       

      Would be interesting to know if the new Eero Pro provides the speeds expected.  Anyone with the Pro version who can chime in?

      Like
  • Sees odd that people would complain about "only" getting 300-400mbps when I get only 50mbps and my EERO works just fine with all my Ring units and other cameras and tons of connected stuff.

    Like
      • Eerodragon
      • Eerodragon.1
      • 8 mths ago
      • Reported - view

      Remydobe 

       

      I think it's. Ore about what your paying for and how the Eero can/can't support it. If your paying for 50 and get 50, that's great. But if your paying for 500 or more and getting a fraction, then that not so great. 

      Like
  • I was watching a video the other day about internet connection. This guy made a very good point about how your internet comes into your house. His comment was about the line coming into your house HAS to make a direct connection to your router.Most ISPs will set the line coming in and branch it out several times. This means there's a lot of other connections before it gets to your router. So basically it should go directly to the router then out over your WiFi system. He said the speeds will be where they should be. The other way degrades your speeds. Interesting because I hadn't thought about it. Most out there probably know this but for the rest of us, it's a good lesson.

    Like 1
  • I also have experienced a drop in speed since January 6, 2020.  I ran speed tests through the wire from my device to the modem(Arris 6190) and got the 250mbps.  Same test through the eero produced 140mbps.  I'm at a loss how to resolve this.  I've tried resetting just about everything, but I'm a bit stuck now.

    Like 1
  • I was having this speed issue as well. So, I re-ran new Ethernet to all three eero’s.  All new cat6 cables from modem to eero gateway, then a 4 port switch to another switch and then to the other two eero’s.   I made new cat6 cables end to end, including re-fishing the wall outlets.  After re-wiring, I was still having speed issues!   Grrrrrr!  I was getting 35-59 Mbps when I pay for over 300.  
     

    I called eero support and they suggested replacing the two switches with Netgear 300 series switches.  So, I ordered two Netgear GS305 switches from Amazon. total cost of about $45.  

    I installed them tonight and it fixed the issue.  Not sure if the new wiring was even needed, but, I’m happy with the result and have future proofed the wiring for a while.  

    Like 1
  • Is this still a problem for other people? I'm getting over 400Mbps at the modem, but I only get a small portion of that wirelessly. 88Mbps in this test. I run straight from the modem to the EERO. They are all updated EERO pros. My PS4 is running out of the main EERO with a CAT6 and it struggles to get 150Mbps. I'm tired of lagging out, and getting only a portion of what I pay for. I've swapped the modem several times and had all new cable run, the only thing that has stayed is the EEROs and they about to go in the damn trash. 

     

    Like 2
  • That's not normal.  What does support have to say?  Do you have SQM turned on?

    Like
  • What fixed it for me was going into eero labs and turning off Smart Queue Management (SQM). Then reboot all your eeros.  After that, I was getting way closer to my rates speed with Xfinity and it’s been rock solid since.  

    Like 1
      • krusty76
      • krusty76
      • 6 mths ago
      • Reported - view

      JP Thank you for this! I am trying it now and am hopeful.  I totally forgot I had turned SQM on and my Eeros have been super unstable lately.  Have to disconnect and reconnect WiFi all the time and restart the network to get things cooking again.

      Like
      • PhilD3
      • PhilD3
      • 5 mths ago
      • Reported - view

      JP How do I get to EERO labs?

      Like
      • JP
      • burgundy_winter
      • 5 mths ago
      • Reported - view

      PhilD3  Go into eero app, then hit settings gear bottom right.   Then look for eero labs.  

      Like
      • PhilD3
      • PhilD3
      • 5 mths ago
      • Reported - view

      JP thanks.

      Like
      • krusty76
      • krusty76
      • 4 mths ago
      • Reported - view

      krusty76 Well, that didn't do much to solve my issues. Seems like every time I reboot things I get temporary relief. Been communicating with support for weeks now and have had no relief. Their latest email basically says "it must be environmental" which I find a distasteful copout. The system used to work reliably. It no longer does.

       

      Is there a way to downgrade to a prior firmware, like from a year ago, to test if things improve? I have a sneaking suspicion they would.

       

      Super disappointing. Like many here, I used to whole-heartedly suggest Eero to all my friends and family. I have stopped doing that now.

      Like
  • I turned off all beta features my WiFi speeds when I am closest to the main EERO is well in line with what I am getting from my ISP. There’s some expected drop off as I connect to the other EERO’s, but nothing unexpected. Much better performance now.

    Like
  • My issue with my Eero was not my actual system it was the hardware connecting it. Make sure you use CAT5E or Cat 6 cables. Cat 5 will not transfer your speeds efficiently.

    Like
  • I totally agree.   I called support and the network engineer I spoke to was able to look at my network and identify cable runs that were not CAT 6.  The better the backbone, the better the WiFi.   

    Like 1
  • I've got a new EERO gen2 (3modules), 100mps to the house verified by the EERO internal speed test, but only 15-20 at my laptop even at 2 feet. if I connect directly to the ethernet cable I get 90-95. is there any way to speed up the wireless?

    Like
  • Hi,  I am experiencing the same issue.   I purchased 3 eero pro about 2 weeks ago.   I connected 2 of them wired and one of them wireless to my old CAT5  cables and to my new fiber cable modem.   As soon as I configured them,  it was great. I have a 100mbps plan and I was getting wireless speeds of 400 mbps when standing close to each of the 3 eeros,  I was very happy.  Then, I decided to change to CAT 6 cables and connected all 3eeros wired to the network to get more stability and speed.   When we finished the connection with the CAT 6 cables, the wireless speeds are now 20-30mps even standing right next to each eero.   I connected my laptop via ethernet to each of the CAT 6 cables  from each eero as well as the modem and I am getting the 100mbs speeds that I puschased from the ISP.   I have followed the support instructions such as disconnecting each eero and disconnecting the modem... and nothing seems to work.   I spent $500 for 3 eero pros + 200 on cat6 connection services... It is very disappointing  to spend that much money and not get at least 90% of the speeds that i am paying for.

    Like
  • Have you turned on any of the Eero labs features in the Advanced settings?  If so, try turning off Smart Queue Management.  That's what helped me.  Also, call Eero support.  I think they can see your network and identify the connections you have to ensure you truly have Cat6 connections between the Eero's and your cable modem.  All patch cables between devices need to be Cat6 as well.  

    Like
      • Jaime. R
      • Jaime_R
      • 5 mths ago
      • Reported - view

      JP  Hi JP,  yes.  I saw your message and I went to the Eero labs features to see the status and all options are off.    I will talk to support tomorrow.. thanks for the tip.   It gets worse.. I now have 5mbps down and 1mbps up.  my plan is symetric 100mbps.   arrg.

      Like
      • Befetter
      • Befetter
      • 2 mths ago
      • Reported - view

      JP  I’m in my advanced settings and I don’t see anything showing Eero Labs.  What am I missing? 

      Like
      • JP
      • burgundy_winter
      • 2 mths ago
      • Reported - view

      Befetter check under the “Discover” icon, then eero labs.  

      Like
      • Befetter
      • Befetter
      • 2 mths ago
      • Reported - view

      JP  everything appears to be off here. Do I need to modify? 

      Like
      • JP
      • burgundy_winter
      • 2 mths ago
      • 1
      • Reported - view

      Befetter If you had to turn any of them off, I would do a full reboot of all eero units and then test. If you’re still having problems, try calling support. I found them very helpful. After speaking with them, my system has been stable for months.

      Like 1
  • Yeah, I would call them, something is definitely not right.

    Like
  • I spoke to technical support and they told me that via wireless is normal to lose 50% of your wired contracted speed from the ISP.  eg.  ISP contract for 100mbps   you will receive around 50mbps speeds through  wireless unless you are standing right next to the eero.

    Like 1
      • Eerodragon
      • Eerodragon.1
      • 4 mths ago
      • 2
      • Reported - view

      Jaime. R I think the tech may have been generalizing that statement. If you loose 50mbps on a 100mbsp line, standing right next to your router, then something is wrong. I replaced my eeros, with Google nest and found that at the same distance using both had greatly different results. Eero at 10 feet using note 10 was 290mbps on a 500mbps line. The Google nest was 490mbps on a 500mbps line. Just to rule out any bias, I had the Comcast tech use a Comcast router and got 465-470 on a 500mbps line. 

      Its my believe that an January update to eeros is causing this. If eero cannot figure it out, we shouldn't be expected to. 

      Like 2
  • Same issue. I've got ATT and turned off the WiFi so I'm using just the modem. I pay for 50 mbps and with the ATT router get 40-45mbps. I unplugged and reset my ATT router and primary Eero Pro (1 of 6 pros). Once back online, I got 40-45 mbps with Ookla speedtest.net about 8 ft away and through a wall. 5 min later I did the same Ookla speedtest and got 8-10 mbps. I've turned off all beta features, too. Just checked again and got 3-4 mbps. Any ideas what to do here?

    Like
  • Any body have any luck increasing speeds? I pay for gigabit service and my hardwire gets 930mbps on wifi with eero I get 80-100 with 2 eero pros and 3 pro beacons. System was not cheap.. I was expecting much faster. Comcast modem/router combo was clocking 500 but range sucked. Thought this mesh system would be better..

    any help would be appreciated. 

    Like
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