Ring Doorbell

Ring Pro Camera (hard wired) issues with EERO Pro! - SOLVED

I was so mad that I was getting ready to send back the Ring Pro cameras!  I was getting so frustrated!!  I used EERO Pro for months and loved it, but could NOT hook up my new Ring Pro (hardwired...did not want to change batteries) system!

When the Ring Pro camera sees the EERO Pro mesh network (usually at full/Excellent strength), it asks for the Wi-Fi password and unfortunately after you ENTER IT PROPERLY, it does not connect.  The Ring Pro camera "thinks" you have entered the wrong password, via the app, when...THAT IS NOT THE CASE.  Then the Ring camera goes from a flashing blue light to a flashing red light...BAD! 

To verify the Ring Pro camera was working properly, I temporarily hooked the camera to my iPad hot spot and it worked perfectly!  So, I eliminated that the camera was defective itself.

What happened is that the EERO Pro mesh WiFi was trying to connect via 5.2 or 5.8 Ghz ONLY!!  The Ring Pro camera only operates at 2.4GHz.  Even though EERO Pro does operate at 2.4 GHz.  It did not switch down to it because it was close to the router.

The next time I tried to install the Ring Pro camera to my EERO mesh system, I walked my iPhone (with the app opened up and ready to enter the Wi-Fi password) about a good 75-80 feet away from the EERO PRO mesh system to "force" the EERO to switch down to the 2.4 GHz band...again, before entering my Wi-Fi password,...and IT WORKED!

Again...take your phone, with the Ring app, and walk a good distance AWAY from the EERO Pro mesh system to FORCE IT to connect at 2,4 GHz...BEFORE you enter your password!

Now it works! 

I solved my RING and eero connection.

My RING flood cam would not connect with the eero wifi. Here is a synopsis of my trouble shooting:

·       I go through the RING set up and once it finds the wifi and asks for password which I give it says “The wifi may be too far away.” And flashes blue. This is not true. My wifi extender is about 3 feet away from the RING.

·       RING tech support can see that I attempted 20 set up tries. They did not solve my issue after 2 phone calls at an hour each.

·       After reading the chat group I tried walking away with my iphone to connect at 2.4GHZ. Did not work. 

·       Called eero. They could not see that the RING is reaching the system. They can look into my account. I now know the problem is eero accepting the RING interface. They suggest using another phone. Tried an android phone. Did not work.

·       I have an apostrophe in my wifi network name. (don’t). I thought this may be the issue. 

·       I disconnected my eero wifi and hooked up an old mac time capsule wifi with a singular word network name. SUCCESS.

·       To troubleshoot further. I changed the network name of the time capsule to an apostrophe(Don’t). It still connected. So I now know the old time capsule wifi will connect with an apostrophe.

·       I unhooked the time machine and hooked back in the eero. I tried to connect with my original wifi name(don’t). It would not connect. 

·       I changed my eero wifi to a two word name with no apostrophe or symbols. SUCCESS. It connected. 

·       So this tells me the eero will not accept the RING system if your wifi name has an apostrophe in it. 

I hope this helps. Both eero and RING should have this figured out by now since I understand that amazon now owns both. Pretty sad that my 2011 mac time capsule hooks up easier than my 2019 eero. 

weaves  I just recommended eero to a customer of mine who has a Ring setup. Now I'm concerned about the 5GHz issue. I've run into this before with Sonos systems and have had to call eero support to temporarily disable the 5GHz signal while I did the setup. Surely you could add an option under advanced settings in the eero app to toggle 5GHz on/off? Or could you at least enable this capability for the eero installers' app?

I hope someone can assist me. I have a ring 2 doorbell and a total of four eero devices around a 2100 Square Foot Home.  If I look in the Ring device health settings the signal strength shows as RSSI-64.  The problem is I can never monitor live video, but if someone is at the door, about a minute or two later it shows up as a recorded video.  When I try live video it spins (activating device) and then 'times out'  with   The closest eero unit is 20' from the ring.  maybe I'll put one next to it as an experiment next (but I have my doubts)  This has been a problem since day 1.   i have also tried the light weight version of the app Rapid Ring - no dice   My download speed is over 250 and upload is 10.  Any ideas?

Ring HD hardwired and Eero Plus testing beta Secure services.
 

Hey Guys, having similar issue here. My challenge is that I am getting connect with the solutions provided above BUT the Eero plus wifi is knocking off ring in a couple of hours. I believe this to be associated with their bandwidth management approach. Any thoughts on how to make these two Amazon staple products be stable? 

Hello All:

When i set up the eero app and network it was amazing. It was Easy and worked very will (with three pack) in a three level home. I was able to great amazing wifi even all the way out to my mail box. All Laptop, phones, printers, locks, security systems door bells & thermostats connected not a problem. But when i got to my 4 ring flood cameras it stated the camera could not detected internet connection and suggested that the wifi may be too far out of range. My front camera was no further then 15ft from either of the two wifi nods it sat between. So i started to research issues as maybe i missed something. I power cycled it by the breaker, i stepped down eero's 5ghz to 2.4, i discounted all the routers and brought on right out under the camera using a long network and power cable & I used a 2.4 ghz ipad. I also tried to hook the ring flood cameras to my old network so i can bring it online than input the new user name and password in. From there i unhook from my old router and quickly moved over to my new eero router. I was hoping since the ring floor cameras where programmed with the new user name and password it would just pop online. Nothing worked and i was pretty frustrated. So after 5 hours of trying everything i could i called ring and then after i called eero. I was on the phone with both of them for an hour a piece and we tried every thing from factory resets to speed test. They both escalated me to 2nd level of tech support but they had to call me the next day. Sad to say neither one called me back the next day. So since i liked eero so much i called "Hello Tech" which is a great service as they only charge a customer if they fix your problem. I called at 8am and they had someone scheduled to come to my house at 1pm the same day. So about 11:30am the tech called me and ask me a few questions. I gave him the whole run down and he told me that he has seen this problem before and there is a compatibility issue when a eero mesh network has multiple ring flood cameras on it. If its one or two or just ring door bells it works fine. But if one has many ring flood light cameras it will not work well on a eero mesh network. I end up going with an orbi network which works very well with everything and gave me more coverage around the house. Orbi is a few hundrad dollars more and its the reason why i did not buy it at first. But i heard so many great things about eero so i went with that as the price point was more in my budget. But at the end of the day i need a certain kind of system and nest, google, TP & eero just did not fit the bill for me. So as i stated in the beginning EERO is a great product from the coverage, to the app, customer service & the price. But it does not work well on a system with many ring floor cameras. My suggestion is bit the bullet, return the eero, stop banging your head against the wall and buy a orbi.