1

Ring Doorbell

I have a ring video doorbell that I am trying to connect to my eero 2nd generation home wife system. I'm using an IPhone. From my understanding the ring doorbell work on 2.4 GHz only, and, my IPhone is using 5 MHz. I've had two suggestions, 1) restart the IPhone when you connect the doorbell (apparently it goes to 2.4 GHz first) or 2) go as far as you can from the network and IPhone will switch to 2.4 GHz since it connects the furthest. Neither of these suggestions worked, any other suggestions?

42 replies

null
    • David_S
    • 3 yrs ago
    • Reported - view
    Paula said:
    Pretty sad that my 2011 mac time capsule hooks up easier than my 2019 eero. 

    Actually, you just got lucky. Using special characters in SSID names in Apple routers (Time Capsules, Extremes, Expresses) has been problematic and discouraged since I joined Apple Support Communities back in 2012. 

    • nllarsen
    • 3 yrs ago
    • Reported - view

    I found this thread after chatting Ring support for a while & trying various methods to reconnect them to my network. My previous network, which consisted of Airport Time Capsules & Airport Expresses, included an apostrophe in the SSID, and connected to the Ring cameras & alarm without issue. However, when I used the same SSID for my new eero network, the devices would not join, no matter what. Finally, I changed the name, dropping the apostrophe (ironically, it includes a hyphen still), and all of the Ring devices connected without issue. I wish Ring support would have this troubleshooting step in their documentation or inform their customer support agents. It would’ve saved me a lot of time! Lesson learned, Google before I call tech support!

    • Waynetc
    • 3 yrs ago
    • Reported - view

    I hope someone can assist me. I have a ring 2 doorbell and a total of four eero devices around a 2100 Square Foot Home.  If I look in the Ring device health settings the signal strength shows as RSSI-64.  The problem is I can never monitor live video, but if someone is at the door, about a minute or two later it shows up as a recorded video.  When I try live video it spins (activating device) and then 'times out'  with   The closest eero unit is 20' from the ring.  maybe I'll put one next to it as an experiment next (but I have my doubts)  This has been a problem since day 1.   i have also tried the light weight version of the app Rapid Ring - no dice   My download speed is over 250 and upload is 10.  Any ideas?

      • txgunlover
      • 3 yrs ago
      • Reported - view

      Waynetc I've got about 9 Ring devices and 5 eero pro's around the house and they work great.  Is the Ring in question connecting to the nearest eero as shown in the app?

      • Waynetc
      • 3 yrs ago
      • Reported - view

      txgunlover Yes it is - thanks for asking.

    • Waynetc
    • 3 yrs ago
    • Reported - view

    I was on the phone for over an hour with several support people at Ring.  We tried many things and reset the unit several times.  Also ran it on a guest network and then back on the primary twice.  Even ran the phone on one network, then on cellular data.   Nothing worked.  Had a callback schedule to continue this troubleshooting with them the next day.  They never called...however a day later - it now works - perfectly and all the time.  Go figure...The only changes on the eero settings is that Local DNS Caching is now On and Optimize for Conference and Gaming is also now On.  IPv6 now on also, but that should not impact this at all.  I also know that there was an update to the eeros during the same time frame (3.19.0) 

    • Tomcartermba
    • 3 yrs ago
    • Reported - view

    Ring HD hardwired and Eero Plus testing beta Secure services.
     

    Hey Guys, having similar issue here. My challenge is that I am getting connect with the solutions provided above BUT the Eero plus wifi is knocking off ring in a couple of hours. I believe this to be associated with their bandwidth management approach. Any thoughts on how to make these two Amazon staple products be stable? 

      • Tomcartermba
      • 3 yrs ago
      • Reported - view

      Tomcartermba I solved this issue by adding my ring to my Modem wifi instead of Eero. It should not take this work around foe the two sister companies products to work. 🤦‍♂️

      • txgunlover
      • 3 yrs ago
      • Reported - view

      Tomcartermba Your modem Wifi should not be on.  

      • Tomcartermba
      • 3 yrs ago
      • Reported - view

      txgunlover thanks for the message TX. Any downfalls to letting At&t modem have its wifi and then letting Eero manage its mesh next work? The IOT devices that need 2.4 will only sync to the crappy At&T band while the good stuff runs on Eero.

      What am I missing?

    • Riisalane
    • 3 yrs ago
    • Reported - view

    Hello All:

     

    When i set up the eero app and network it was amazing. It was Easy and worked very will (with three pack) in a three level home. I was able to great amazing wifi even all the way out to my mail box. All Laptop, phones, printers, locks, security systems door bells & thermostats connected not a problem. But when i got to my 4 ring flood cameras it stated the camera could not detected internet connection and suggested that the wifi may be too far out of range. My front camera was no further then 15ft from either of the two wifi nods it sat between. So i started to research issues as maybe i missed something. I power cycled it by the breaker, i stepped down eero's 5ghz to 2.4, i discounted all the routers and brought on right out under the camera using a long network and power cable & I used a 2.4 ghz ipad. I also tried to hook the ring flood cameras to my old network so i can bring it online than input the new user name and password in. From there i unhook from my old router and quickly moved over to my new eero router. I was hoping since the ring floor cameras where programmed with the new user name and password it would just pop online. Nothing worked and i was pretty frustrated. So after 5 hours of trying everything i could i called ring and then after i called eero. I was on the phone with both of them for an hour a piece and we tried every thing from factory resets to speed test. They both escalated me to 2nd level of tech support but they had to call me the next day. Sad to say neither one called me back the next day. So since i liked eero so much i called "Hello Tech" which is a great service as they only charge a customer if they fix your problem. I called at 8am and they had someone scheduled to come to my house at 1pm the same day. So about 11:30am the tech called me and ask me a few questions. I gave him the whole run down and he told me that he has seen this problem before and there is a compatibility issue when a eero mesh network has multiple ring flood cameras on it. If its one or two or just ring door bells it works fine. But if one has many ring flood light cameras it will not work well on a eero mesh network. I end up going with an orbi network which works very well with everything and gave me more coverage around the house. Orbi is a few hundrad dollars more and its the reason why i did not buy it at first. But i heard so many great things about eero so i went with that as the price point was more in my budget. But at the end of the day i need a certain kind of system and nest, google, TP & eero just did not fit the bill for me. So as i stated in the beginning EERO is a great product from the coverage, to the app, customer service & the price. But it does not work well on a system with many ring floor cameras. My suggestion is bit the bullet, return the eero, stop banging your head against the wall and buy a orbi.

      • nllarsen
      • 3 yrs ago
      • Reported - view

      Riisalane Quick question; did your network SSID include a special character? Like an apostrophe? The reason I ask is that I had the exact same issue with the setup of my Ring Floodlight Cams after setting my eero network up. After sufficient googling, I came to this thread and decided to try out the fix mentioned, renaming my network & removing an apostrophe from the SSID. Low and behold, it worked! The connection was perfect & has never dropped once after doing this. Best of luck!

      • Riisalane
      • 3 yrs ago
      • Reported - view

      It did have a apostrophe in my name I never saw that in any thread so I never thought to try it. It’s funny you said that because when I set up Orbi I put in the apostrophe the name again and it shot a error so I could not save the name. It’s another thing for people to try if that is the case. nllarsen my question is how many ring flood lights did you have? Because this seems to be more of an issue with many cameras. Also I doubt that each person that had trouble in this thread had a apostrophe in there name. But I am glad you mentioned it as it’s one more thing to try. As I really liked the eero, I which I knew this before I swapped. 

      • nllarsen
      • 3 yrs ago
      • Reported - view

      Riisalane I had a network with Apple’s AirPort Time Capsules & AirPort Expresses before & had no issues with Ring products despite the SSID having an apostrophe, but the eero network would not let me add my Floodlight Cams (2) & Video Doorbell. I also have a Ring Alarm system, which did not appear to have these issues. 

    • Riisalane
    • 3 yrs ago
    • Reported - view

    nllarsen LOL I also have an Airport wifi and all my devices worked fine with the apostrophe. But when i hooked in my ring alarm system (2nd generation) & my Ring door bell 3 to the eero worked great. But the cameras did not come online. So it mite be a firmware thing when you tried it vs when i tried it so i got a few more things to work. Hope fully eero sees this thread and works on it so all ring products work on there device because for the price point it is the best mesh network. I had to spend almost double for the orbi (which i do love) but the eero gave me the same thing for less money but i could not get my products to work. Also every each person has to keep in mind that every environment is different and that can cause an issue as well with a network and its ability work. I really wish i could have gotten eero to work it was such a nice product.

    • timmyj84
    • 2 yrs ago
    • Reported - view

    Same problem here. It’s 100% the apostrophe in the WiFi network name. Easiest solution? Add a guest network without the apostrophe, and voila! Ring connects and you don’t have to change your main network name.

    • Dcoleman
    • 1 yr ago
    • Reported - view

    It worked!  It was the apostrophe for me.  As suggested, I set up a guest network without an apostrophe and now my ring devices connect perfectly.  SHOCKED that Ring/eero hasn’t addressed this or at least made this workaround crystal clear in their instructions.

Content aside

  • 1 Likes
  • 1 yr agoLast active
  • 42Replies
  • 14982Views
  • 24 Following