0

Software upgrade

After downloading and trying to upgrade the software, my Eero App keeps telling me that it is trying to restart my network but "we're having trouble connecting to the internet...". My other devices are connected , and I have rebooted my Eero router, all to no avail.

2 replies

null
    • eero Community Manager
    • Jeff_C
    • 6 yrs ago
    • Official response
    • Reported - view

    Hi  duncanlockie —

    Thanks for reaching out and sorry to hear the issue you are running into. If the suggestion from  Richard1864 doesn't resolve this matter for you, feel free to reach out so we can take a look into this matter for you.

    You can give us a call at 1-877-659-2347 or email us at support@eero.com.

    • Richard1864
    • 6 yrs ago
    • Reported - view

    I had this problem, and it cleared up after rebooting my cable modem. Have you tried that yet?

Login to reply

Content aside

  • Status Answered
  • 6 yrs agoLast active
  • 2Replies
  • 789Views
  • 3 Following