2.4 or 5 ghz

It would be nice to be able to see which device is hooked up to which radio, 2.4 or 5 ghz. Is that possible?

9 replies

    • eero Community Manager
    • Jeff_C
    • 7 yrs ago
    • Answer
    • Reported - view

    Hi  WallaceT —

    Thanks for reaching out and welcome to the eero community!

    It isn't possible to see which devices are connected to a specific network. The great thing about eero is that it automatically detects which connection is best for your device, and switches between the 2.4 and 5 ghz channel seamlessly. 

    Seeing this granular of information is a request we've seen in the past, and I'll be happy to share this feedback with our team.

    Thanks again!

      • GarfieldwithIssuez
      • 5 yrs ago
      • Reported - view

      Jeff C. The great thing about eero is that it automatically detects which connection is best for your device, and switches between the 2.4 and 5 ghz channel seamlessly. 

      This isn't great. This is terrible.  I understand your brand is focused on letting retards use your product and controlling their experience, but you also have those of us who are functional network engineers and IT professionals who got roped into using you because we can't say "no" to our wives who don't know any better.  

      For god sake give me a power user menu that I can only access from a desktop or something, and while you're at it give me more than one ethernet port so I don't have to run a switch. 

      • Drew
      • 5 yrs ago
      • Reported - view

      Thanks for your feedback GarfieldwithIssuez and welcome to the eero Community. 

      While we value every opinion, and are grateful for the chance to hear the perspectives of users from a variety of backgrounds and proficiency levels, I'd like to direct your attention to our Community Guidelines – specifically, we ask all users to treat others with decency and respect, and refrain from using offensive or unacceptable language. We take these guidelines very seriously, so while I'm happy to address your feedback, due to the community guideline violation, we’ve had to remove your comment.

      Now, concerning your interest in additional advanced settings, that's a broad topic, and something we'd be absolutely interested to hear more of your thoughts on. I encourage you to peruse our Feature Request board to see what specific topics may already have an open request thread, and to contribute with your own desired use cases and implementations. If there are specific functions that you'd like to see that don't have a thread already, feel free to post a new one. 

      Thanks again for taking the time to share your thoughts with us – we hope you enjoy your time here on the Community forums!

      Drew, eero Community Team

    • Kelleyb
    • 5 yrs ago
    • Reported - view

    On a slightly different note, I would like to ‘fix’ it so that a particular device only connects at 2.4. I feel like that may be possible through a reservation but I’m not sure. The issue is a new Amazon Echo that is capable of connecting at 5 but because of the walls between it and the eero it cuts out intermittently and is extremely annoying. I’d like to set it to ONLY connect at 2.4 but I’m not sure exactly how to do that. Please help.

      • Jack_Fate
      • 3 yrs ago
      • Reported - view

      Kelleyb I need this too for my Shark iRobot vacuum.

    • Cmp
    • 1 yr ago
    • Reported - view

    I wish they would fix it.

      • Shane.1
      • 1 yr ago
      • Reported - view

      Cmp If you’re responding to OP, you can see whether it’s attached to the 5GHz or 2.4GHz bands. The system actively manages the best connection for each device. You can call in for assistance with older devices getting connected. 

    • Whisenant
    • 1 yr ago
    • Reported - view

    If you want a better and a longer range for your devices, use 2.4 GHz. If you need higher r speed and could sacrifice for range, the 5GHz band should be used. The 5GHz band, which is the newer of the two, has the potential to cut through network clutter disturbance and interference to maximize network performance.

    Walgreens Listens

      • joshlopez92
      • 1 yr ago
      • Reported - view

      Whisenant how can I set a device to stay on a band instead of switching between them?

Content aside

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