Feature Request: View (and maybe influence) speed/duplex

I've been using my 3 AP eero setup for several months.  Over time I have made adjustments to the cabling and shifted them around to improve coverage.  I've noticed that there have been instances where the eero has negotiated at 100/Full with my cable modem.  I can tell this is the case because my 300Mbps cable service is throttled down to 100Mbps even when wired to the eero itself.  To be clear the topology would be as follows.

laptop --- 1000Mbps/Full (cat6) --- eero --- ? (cat6) --- cable modem

I can clear it up by disconnecting and reconnecting the eero side.  I've gotten in the habit of doing a sanity check with a speed test, but it would be nice to just follow up in the eero app and confirm the negotiated speed/duplex.

5 replies

    • FuzzyG
    • 6 yrs ago
    • Reported - view

    Welcome @Kenji Fukasawa!

    This has happened to me before. I am not really sure why this switch happens. So I could see this being useful. I had to go downstairs to verify that my switch did indeed show a yellow light instead of a green light. 

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    • ronnyromero
    • 6 yrs ago
    • Reported - view

    negotiation is modified by several things, try connecting it to the router with a smaller cable and next to the router to test if this happens connected like this.  If it doesn't, then most likely there is something in the cabling that is affecting the negotiation, this could be crosstalk or interference of another kind (fluorescent lights, another antenna next to the cable, connectors, power lines, etc, even the connectors in the router can be affected or rusted because of many factors, try using another port too).  If it happens when next to each other using a new certified cat 6 cable and an assumed good port in the router, then the router has something definitely to be checked.

    • eero Community Manager
    • Jeff_C
    • 6 yrs ago
    • Reported - view

    Hey  Kenji Fukasawa —

    Welcome to the eero community and thanks for your post. 

    It looks like  FuzzyG and  ronnyromero have some good suggestions regarding what you are experiencing. If you haven't yet, you can also contact our support team—they're always happy to help. Feel free to give us a call at 1-877-659-2347 or email us at support@eero.com.

    • Kenji_Fukasawa
    • 6 yrs ago
    • Reported - view

    Hello all.

    Jeff C. - I actually went through support the first time it happened.  In that case, I couldn't get it to negotiate at 1Gbps at all.  The cable modem is brand new.  I had the same problem when I connected it to my laptop (even after several different cables - all cat 6, all less than 5 ft.).  It was always going to 100/Full.  There isn't anything near them that would cause that kind of interference.  In the end, I just swapped it with one of the other eero units and that solved the problem.  In general it is working well.  However, the issue can still happen any time that the current unit is disturbed (ex: you need to move it so you briefly unplug it).  And it's an easy enough problem to fix.  For me, it would save a step to be able to check that status through the app (vs. checking port display or running a speed test to confirm).

    • FuzzyG
    • 6 yrs ago
    • Reported - view

    @Kenji Fukasawa

    If this unit consistently negotiates 100Mbps then there may be an issue with the device (assuming that your other unit was using the same cable). I would call support. 

Content aside

  • Status Under Consideration
  • 2 Votes
  • 6 yrs agoLast active
  • 5Replies
  • 948Views
  • 4 Following