Problems with Eero Pro 6, Wemo plug and HomeKit

Anyone having this issue with Wemo plugs being able to Not being able to connect to HomeKit ?

I use to have an Eero Pro and I was able to add the plugs via the wemo app and then to Homekit. 
With Eero Pro 6, I'm able to add the plugs via the wemo app but impossible to add them to Homekit. I get an error saying accessory was not found. I have 5 plugs like that. 


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  • I noticed that if I restart my eero pro 6, I can add my wemo plug via the app and the add it to Homekit successfully. For each plug, I have to restart my eero in order to set it up with homekit. 
    can someone at eero take a look at this problem?

  • Sometimes devices will need to be on an exclusive 2.4ghz network during the initial setup process to work correctly, don’t know if it also need it during HomeKit setup (I run Alexa), but I would assume so since HomeKit is a single-step add devices (instead of Alexa’s 3-4 steps).


    To temporarily disable 5ghz network (15min at a time), go to Settings > Troubleshoot > My device won’t connect > my device is 2.4ghz only


    the previous poster having ability to setup after router/network restart is likely related to this, since the 2.4ghz network comes online much faster than 5ghz on restart.

    Like 2
  • Luke Ramy I tried both options, but no cigar. Would you have other suggestions for me by any chance? I tried restarting the eero but it still did not add the Wemo :-((

  • I have this issue as well, but found a workaround:

    Used to be that WeMo devices required you to go into Settings, connect to the WeMo device's own wi-fi network, then launch the WeMo app. This 'legacy' method also works for newer devices (that ask you to scan the HomeKit code) and can be used as a workaround when the newer 'scan to connect' method fails.

    In fact, I used the legacy method today to reconnect a light switch and a smart plug that fell off the network and app after a firmware update.

    (Make sure to temporarily disable the 5Ghz network on your Eero before attempting the above.)

  • @foxpaws42 thanks for your suggestion, I tried your legacy method (switching to 2.4ghz included) but no cigar for me. Either the Wemo app crashes or it says incorrect password for my WiFi (which is not the case). Hopefully eero finds a way to make these devices work soon :-(

  • I’ve noticed that the wemo app crashes all the time regardless of what Wi-Fi. I think it is a wemo problem. The only issue I have is that the wemo devices keep falling off the Wi-Fi and not connecting. 

    Before I got eero, I had the wemo app crash on me random times. I used to disconnect from my Wi-Fi and access through cellular and that stopped it from crashing. I don’t think that works anymore. 

    im wondering if the app crashes when it has trouble detecting the devices. And there may be an issue with eero keeping the device on the network. 

  • What setting are you using for the HomeKit security? I tried no restrictions and does not work. This worked before 6.5, but after those updates it stopped working. Wemo likely also has some problems, as they do not provide to he correct list of services they need, hence the no restriction. Thoughts? Was this fixed for you?

  • I am sorry to say but like you, i experienced nothing but frustration with WEMO. I finally ditched it a year ago and moved on. No regrets. WEMO customer service was not very helpful. I suffer less stress now. Sorry to hear your frustration. I got out!

  • I definitely think there is an issue with Wemo and eero. Even with the 5ghz turned off temporarily for setup, the Wemo still falls off the network all the time. It would be nice to be able to pin a MAC address to a network (eg 2.4ghz) because I’m stopping the network every few days to re-add a Wemo device that fell off the network. It would be nice to get eero to fix this. 

    I haven’t changed any HomeKit security options.  Didn’t know where to even find those.  But the issue hits just the Wemo app with Wemo devices which are not HomeKit enabled too.

  • So steps to fix a wemo that won't connect to Homekit: Factory reset the wemo. Remove power from the wemo (for plugs, unplug them, for dimmers flip your breaker) for about 10 seconds. Connect to wemo wifi network.

      • BrianS
      • BrianS
      • 1 yr ago
      • Reported - view

      McClelland Thanks.  I've tried that in the past, and it worked for a couple months and then it started falling off the network again.

  • Be sure to turn off WPA3 in eero Labs. Doesn’t play nice with Wemo plugs. 

      • BrianS
      • BrianS
      • 11 mths ago
      • Reported - view

      mabjnkacnt Good point.  Although I have always had everything in my eero labs always turned off.  But it is good to know, thanks.

  • Had the same issues, Wemo outdoor smart plug would not join HomeKit. (Have several regular Wemo smart plugs already connected just fine). Tried the above suggestions but didn't work.  Read a post on Reddit suggesting setting iPhone to airplane mode with WiFi on. This worked for me. Also worked for setting up another non-Wemo device (LG washer).

  • Turning off Private Wi-Fi Address worked for me. 

  •  Pleased to see your issue as I think I have the same problem,I am also confused and in need of light on this same issue. Need help.

  • This is a Reddit thread that has plenty of suggestions. https://www.reddit.com/r/WeMo/comments/bpk433/wemo_wont_connect_to_homekit/

  • Yeah this is one of the most requested feature from the community but not sure when will the idea be implemented.  MyAtriumHealth Login

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