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HP printer goes off-line unpredictably

It's a HP5530 and it used to always be available when connected to the Virgin Router (by wifi).  It connects easily enough to the eero system, but drops the connection after some period of time.  This is a nuisance because I have to go and reboot the printer every time I want to print (unless the next print job is within an hour or two of the last one.

Any suggestions? (I did do a search but couldn;t find any solutions).

Thanks

Mike

46 replies

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    • MattHousley
    • 2 yrs ago
    • Reported - view

    I too am having this problem with a HP P1102w. Worked fine before having EERO's :(

      • eero_support
      • 2 yrs ago
      • Reported - view

      Hello MattHousley ,

      What is your SSID name on your network? Does it have any special characters in it? If you continue to experience the disconnect behavior and your SSID has any special characters in it, that could also be the cause of the problem. If you do have special characters in your SSID, try removing them, reconnect the printer, and monitor it. If you're printer is staying connected now though, continue to monitor and let me know if the behavior comes back up.

      • MattHousley
      • 2 yrs ago
      • Reported - view

      James 

       

      The SSID is “TheTwilightZone” so no special characters.

      I’ll monitor and get back to you.

      Thanks

       

      Matt

      • eero_support
      • 2 yrs ago
      • Reported - view

      Hello MattHousley ,

      Sounds good. Reply here if you continue to experiencing this behavior and we'll get a ticket started so we can take a look into the network and the logs on the backend.

      • MattHousley
      • 2 yrs ago
      • Reported - view

      James 

      I’ve just checked again, having not looked on the eero or HP app since posting my reply yesterday and it’s dropped off both.

      Let me know how you want to proceed.

      Cheers

      Matt

      • eero_support
      • 2 yrs ago
      • Reported - view

      Hello MattHousley ,

      Alright. We'll want to get some time stamps of when the printer dropped offline and once you have those follow the instructions I will send you over direct message so we can get a ticket created and take a look into the logs.

      • MattHousley
      • 2 yrs ago
      • Reported - view

      James Thanks. Message sent.

    • GeoffT44
    • 1 yr ago
    • Reported - view

    Hello - new to this forum but I am experiencing the same problem in that my HP Envy5534 regularly drops off line after a period of not being used.  I had a Virgin router and the printer worked fine; I changed to Eero and have been very pleased with the results except for the fact that my printer is now regularly dropping the WiFi connection and will only re-connect after a restart of both Eero and printer.
    I'm afraid my technical know how does not extend to the content of some of the posts on this thread so can I ask whether there is anything I can do to resolve the issue (in fairly simple terms, please).
    Thanks

    • tuannmai
    • 1 yr ago
    • Reported - view

    New to this forum. Having all of my AirPrint capable printers, Brother HL-8260CDW, Brother MFC-7860DW, Epson XP15000 and IPad Pro go offline after I start using the EERO 6. This never happened before. The only way to have the printer back on line is to remove power off the EERO. Then they go offline a few minutes later once the EERO is plugged back in. What to do?

    • pklocke
    • 1 yr ago
    • Reported - view

    Curious, given "similar" (but not exactly same) issue with my printer:  what happens if, instead, you power cycle the printer, give it time to boot up.  Does it still show offline?

    Secondly, assuming you are using DHCP on the printer for IP address, have you tried giving the printer a "reservation?" (eero HOME, Then Settings gear, Then Network Settings, Then Reservation & Port Forwarding.  Click +add a Reservation, select your printer.

    That said, I am not versed in AirPrint/Apple, so not sure this is entirely applicable (ie, does airprint use IP addresses??)

    • tuannmai
    • 1 yr ago
    • Reported - view

    I’m not well versed in networking stuff so I can’t provide answers to your questions. This problem seems to exist with my old Mac running High sierra OS, my IPad Pro with latest OS and my MS PC ver 10. iPhone 11 and 12 are working fine. I just wish that EERO look into this and provide some answers

    • jbella
    • 1 yr ago
    • Reported - view

    I also have this issue with my Eeros, but it seems to happen with a lot of different devices for me. 
    I have an HP Laserjet MFP M281cdw which I constantly have to power cycle since it comes unreachable after a few hours of not being used. The eero app thinks that the printer is still there and has a good connection. 

    I also have this issue with the Wi-Fi connections of my AC units (They are mini-split systems and each head has a wifi chip on it so that the unit can be controlled remotely). I can power cycles the AC units and this fixes the problem for a short time.

    I also have this same issue with my Apple devices. They often seem to randomly lose the ability to communicate on the internet. I can usually fix this by turning wifi off and then turning it back on again.

    • jstevans
    • 1 yr ago
    • Reported - view

    This problem of printers disconnecting seems to have been going on for a very long time.  The advice from Eero does not ever provide an actual solution.  So im sitting here with my family asking "Why did you break the network? Everything used to work fine except Wi-Fi in the backyard.  Now the backyard has great Wi-Fi but we can't print from our devices!!  The old Netgear Nighthawk never lost the printer."

    So what do i tell my fam?  Do I tell them there's no fix and that I bought a bad product?

    C'mon Eero, either fix this or just honestly say there's no fix.

    J

      • pklocke
      • 1 yr ago
      • Reported - view

      jstevans I would almost guarantee you, as an old time Network geek who managed a large Enterprises DHCP implementation, that this is a problem with their DHCP process. Devices regularly query the network to have their address renewed by the routers. If the routers do not respond to this then they get dropped from the network with no address. And you can see that these devices have no address when you look at a configuration page from the printer itself. Given any other router that I've ever had has managed the connections to their printers just fine as you have noted, you have to assume it is a problem with hero. The printers are not the piece that have changed here. My solution initially was was to have to just restart the printer every time I used it. Ultimately I ended up cabling it directly to a wired Network that was connected directly to the euro. Kind of defeats the purpose of having Wi-Fi doesn't it?

    • jstevans
    • 11 mths ago
    • Reported - view

    I sort of fixed it!

    I noticed that rebooting my printer made it show up on Wi-Fi again.  In fact, it showed up for 2-3 days.  

    So, I plugged the printer into a geriatric mechanical timer that powers off the printer every night for 15 minutes (the shortest interval it can do).  So far that  primitive solution is actually working.

    A little embarrassing.  But my family can now print whenever they want.. 

    • Goofeyfoot.1
    • 6 mths ago
    • Reported - view

    My 8620 HP printer has the same problem. Is there no fix for this?  I have tried everything. 

    • jstevans
    • 6 mths ago
    • Reported - view

    Well, I came up with what a former boss used to call a "brute force and ignorance" solution that works perfectly.  See the above post about the mechanical timer

    In the deep dark of every morning the printer cycles off/on and this resets whatever timer is disconnecting it.  Not a pretty solution but it works perfectly.

    Jay

    • Goofeyfoot.1
    • 6 mths ago
    • Reported - view

    That presupposes that the printer only shuts down once in a 24 hour cycle. It doesn’t work that way. It will shut down every couple of hours or every three hours randomly. A mechanical timer would have to start and stop pretty much on the hour in order to be of any use. Is there a real solution for this problem? I highly doubt that business offices live with problems like this day to day. 

    • jstevans
    • 6 mths ago
    • Reported - view

    All I can offer is that I first monitored my printer's disconnect behavior and documented that it usually dropped off after 2-3 days.  I never noticed it dropping off sooner.  

    Then I confirmed that powering it down, waiting at least one minute, then powering it back up brought things back to our normal.

    Since I had one of those mechanical timers around I set it up as described in my prior post.

    That solved our problem and has continued doing so for almost a year.

    Apparently your printer's disconnect behavior is very different.

    I had searched far and wide for a "real solution" with no success.  Poor product design

    Good luck.

      • Goofeyfoot.1
      • 6 mths ago
      • Reported - view

      jstevans thanks!

    • DRC
    • 11 days ago
    • Reported - view

    Same issue here. I have the EERO mesh system and my printer is HP4500. The printer connects initially and will stay connected for a period of time only to disconnect after several hours. I’ve tried everything I have found online to resolve, including temporarily stopping the 5GHz and restarting the printer forcing it to connect the 2.4. I have also tried all of the steps others have gone through in this forum to no avail. The printer STILL loses connection but says it’s connected with a strong signal. I’m just about ready to fork out $ for a different brand printer. Problem is I don’t know if the other brands will work either. This has been THE MOST frustrating issue. If I wanted to go to my printer and restart it every time I wanted to print, I would’ve bought a printer that required a direct connection. 

    • EeroUser73
    • 10 days ago
    • Reported - view

    I was having the same issue with AirPrint only working after restarting the printer. 
    Long story short, I finally got this working by enabling ipv6 on the eero in network settings. Bonjour uses multicastDNS that relies on ipv6. I was surprised ipv6 wasn’t enabled by default. 
    hope this helps some folks 

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Content aside

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