HP printer goes off-line unpredictably
It's a HP5530 and it used to always be available when connected to the Virgin Router (by wifi). It connects easily enough to the eero system, but drops the connection after some period of time. This is a nuisance because I have to go and reboot the printer every time I want to print (unless the next print job is within an hour or two of the last one.
Any suggestions? (I did do a search but couldn;t find any solutions).
It seems that the printer is losing connection when it might be going to sleep. I looked over HP support and it does not look like your model of printer has a means of preventing the sleep status. I was also to find one other article from the HP support site that states there are some issues with connectivity when the HP printer is connected through a surge protector. I have included the link below for your review.
Please let us know if this solved your issue,
I have the same issue with my HP ENVY 4500 series printer. It has been rock solid on my previous wireless setup but having now moved to Eero a couple of weeks ago the printer connects when first powered on and then after a few hours is shown as disconnected in the Eero app and cannot be seen by Apple wireless devices on the same network. However checking the status on the printer it shows as connected and reports a strong WiFi signal! I have a fixed IP on the printer, a reservation for that same IP on the Eero network and IPv6 is turned off on the printer. I cannot connect to it’s web interface either when Eero shows it as disconnected - I guess that makes sense though. It is also connected by USB to an iMac and obviously still works with that.
It seems a not uncommon issue on searching various forums but there doesn’t appear to be a known resolution. I think I plan to plug the printer into a WiFi controlled socket so that I can effectively power cycle it remotely as, on powering up it will then be available for printing for a few hours.
That's a good idea Brian - I have a spare smart plug. I got some emails from eero support saying they had looked at my system and reckon my eeros are too close together - I think they are saying that the printer doesn't know which one to connect to. Doesn;t sound likely to me and because of the 2ft stone walls in my house if I move the eero units further apart they fail to talk to each other.
I'm new to the forum, but stumbled across this thread because I have exactly the same problem as that described by MikeS above:
- I have a Virgin router, which was successfully and 'permanently' connected to my HP5530 for years.
- I've now installed an eero and successfully connected the printer.
- When the printer is not used for more than a couple of hours, it loses the connection to the eero and only connects if you turn the printer wifi off and on.
- This doesn't happen if I connect to the 'old' Virgin network; the printer happily stays connected and instantly operable.
Question to MikeS : did you find a solution, other than staying connected to the old network or being happy to turn the printer wifi off and on everytime you want to print?
Question to James Wilcox : is this an issue that eero will be able to fix?