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eero ethernet backhaul not working - connected *directly* to the gateway eero.

One of my secondary eero devices is refusing to use the ethernet backhaul even when it is directly connected to the gateway eero.  I checked the connection by connecting another device (one which has actual *lights* on it!) and it is *good* but the eero pro refuses to use it.  Another eero pro uses the wireless backhaul because it has to.   Do all the secondary pros need to be connected to ethernet for *any* of them to work?

Do the eeros need to be connected *directly* to the gateway/router eero for ethernet backhaul to work.  I want to run the eero via a switch which has other devices connected.

I eventually want to have all my eeros use ethernet backhaul.

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  • Hello Greg,

    eeros don't use wireless backhaul. They transfer traffic over the least congested and quickest path possible, this technology that eero uses frees up the 5.8 GHz channel to be used by devices as well as the 5.2GHz channel. If you are using the app to verify if the eero is wired or wireless it could just be a display bug with the app. If you click on the eero in question in the app you will see the details of the app and it should show you there if it is wireless or wired. If it is wired and is showing wireless still we're going to need to you reach out to us either by email or phone so we can take a look at your network and find out what is happening.

    If you need to email us please email support@eero.com and in the subject line put "Community Follow-up" and you can just copy and paste what you posted above into the post.

    If you see that the eero is indeed wired, please email us as well so we can get some information regarding your phone model and software version so we can escalate it up for a potential fix.

    Thank you,

    James

    eero Support

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