Port Forwarding Issues
Hello. I recently swapped my Nighthawk for Eero months ago, and I cannot seem to get port forwarding to work correctly. I am trying to open port 50001 + 50002. I set IP Reservation on the device that I'm attempting to use, and configured the port forwarding on this device per the (tiny) instructions that Eero has provided in countless other "Port Forwarding" threads that I've found here. Setup seems straight forward, yet it simply does not seem to work. These ports are not available via services like https://canyouseeme.org/, which is what I use primarily to smoke-test these implementations. I've swapped back to my Nighthawk to confirm that port forwarding still works with that device, which it does. Please Eero, help me! There has to be some advanced troubleshooting or configuration that can be done. This "Port Forwarding" guide cannot possibly be the only resource on the topic. I feel as if something else is being overlooked or is missing from this documentation.
46 replies
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Hello mattschaller ,
Strange. Port forwarding on eero networks is done through the eero app and it sounds like you set it up correctly. I would need to look at the network in order to verify this though. I have linked an article below that goes over the steps to setup port forwarding on the eero app. Can you confirm that the steps in the article below are the steps that you followed?
https://support.eero.com/hc/en-us/articles/207908443-How-do-I-configure-port-forwarding-
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I'm having the same issue. Nothing seems to be forwarding even though I've setup multiple ports for a game server. I've followed the port forwarding instructions to a T. Been hammering at this for over a week. Calling support they tried to resolve but in the end just said 'wait and see if it works'.
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I have the same issue. Eero Pro system installed in May 2018. ADT (Pulse) security system (which we've had for years) worked fine until lightning storm last week. Everything else unchanged but ADT Gateway would not connect to internet (Cat-6 hard wire tested with tester and laptop - it was fine 240/10 Mbps DL/UL). Technician claimed multiple ports blocked (my ISP has blocked 80 for as long as I can remember) that need to be open (including 80). Went into eero app and added reservation and opened designated/requested ports. ADT claims since canyouseeme.org cannot see them, they cannot install their pulse gateway. (Absolutely nothing else was changed at anytime and everything else in the house worked fine after storm (Raspberry, Plex Server, etc.). But - canyouseeme.org could see NO ports (tried std SMTP, POP3, IMAP port #s).
Have had pulse for years and have invested in many pulse devices. It would be cheaper to drop eero than abandon ADT setup. Anyone able to offer any help? Thanks!
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I'm also having the same issue. Eero Pro 6 system installed in June 2021. I run a few personal web sites from my home and had no issues initially, but after returning from vacation and updating to 6.4.0 I began running into issues and now none of my forwarded ports appear to be open to external traffic any more. I have tried to open ports 80, 443, 32400 (Plex), and 22 but canyouseeme.org reports that none of the ports are open and no devices outside of my network can access my personal server or websites.
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I also am recently having an issue with port forwarding - specifically for a dedicated Valheim server within my network. Previously I have had friends join externally without issue. We haven't played in a while and when they attempted to connect this week, they were unable to. Upon investigation, the ports appear closed externally though port forwarding is configured within the Eero app. I can access the game server internally, leading me to believe this has something to do with port forwarding.
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Thanks for the information, I will try to figure it out for more. Keep sharing such informative post.
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Now, if you forward the entire port range to a single device, it might be an issue. But most all routers have a reset button embedded on them.
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I am still having this issue. None of the ports I forward are open when checked on canyouseeme.org or other websites. Please fix this issue
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I don't know if anyone is still struggling with this, but I was having similar issues and solved the problem by making sure I used my external IP address instead of my internal IP address when I was trying to connect.
I used canyouseeme.org to find out the address of my server and used that. Works just fine for now.
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I am having issues with it big time. I have a static IP but cant seem to set it up where the static IP is for some items on my TrueNas. So I used reservation and port forwarding so at least it is accessible on my local network. The funny thing is I know everything is running and up but Eeero does not allow it to be accessed unless I restart the system and then for 30 minutes it will work before Eeero decides to stop it again. If I access it via the plex app from anywhere it works so I know it is running but not via the local network because of Eeero. If I can't resolve this soon I am going to abandon Eeero and go with a different modem/network solution
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I seem to be running into a similar issue - I have followed the instructions (https://support.eero.com/hc/en-us/articles/207908443-How-do-I-configure-port-forwarding-) however the forwarded ports (2456,2457) are not appearing as open. Any suggestions or things to troubleshoot?
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I am having the same problem. We had our previous ISP modem port forwarding with no problems. We moved to another ISP that uses Eero, and no one can figure out why port forwarding is not working.
Content aside
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